Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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Lisez les avis des autres
SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
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My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great all round fast quick efficient…
Great all round fast quick efficient and knowledgable. Recommend. Will use again if needed.
3 août 2026
Réponse de My Local Surgery
Hi Gemma,
Thank you so much for your fantastic review! We’re delighted to hear that you found our service fast, efficient, and knowledgeable. We really appreciate your recommendation and look forward to helping you again should you need us in the future!
Warm Regards,
The My Local Surgery Team
Great experience
booking was easy, consultation was smooth and I received my medication on time. very pleasant experience. I’ll use this service again.
1 août 2026
Réponse de My Local Surgery
Hello Hanie,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you had such a smooth experience, from booking your consultation to receiving your medication on time.
It’s lovely to know that you found our service pleasant and would choose us again. We really appreciate your trust and support!
Warm Regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Kelly,
Thank you so much for your kind review! 😊 We’re delighted to hear that you had an excellent experience throughout. We really appreciate your support and look forward to helping you again in the future!
Warm Regards,
The My Local Surgery Team
I had a fantastic experience
I had a fantastic experience. The process was so quick and the pharmacist was super helpful and friendly which makes a difference. I felt listened to and supported and got exactly what I needed. I’m better still prescription is coming to my home address.
7 août 2026
Avis spontané
Réponse de My Local Surgery
Hi Kylie,
Thank you so much for your lovely review!
We're so pleased to hear that you had a great experience with us. It's wonderful to know that the process was quick and that our pharmacist made you feel listened to, supported, and comfortable throughout. That kind of care is exactly what we aim to provide.
We're also glad your prescription is on its way to your home—it’s great to hear the service has been convenient for you.
Thanks again for taking the time to share your experience. We really appreciate it and hope you're feeling much better soon!
Warm Regards,
The My Local Surgery Team
A great service and a lot quicker than…
A great service and a lot quicker than trying to see someone at my drs. The gent I spoke with knew what he was talking about and the meds he prescribed came the following morning. A very good way to see someone when your drs don’t want to see anyone. It was easy to do and I had an appointment within an hour, can’t go wrong really.
31 juillet 2026
Réponse de My Local Surgery
Hello,
Thank you so much for your kind review!
We're really pleased to hear that you found the service quick, easy to use, and a convenient alternative when you needed medical advice. It's great to know you were able to get an appointment within an hour and that the clinician took the time to help you with confidence and expertise.
We're also glad your medication arrived the following morning, so you could start your treatment without unnecessary delay.
Thank you again for sharing your experience. Your feedback means a lot to us, and we hope you're feeling much better now.
Warm Regards,
The My Local Surgery Team
Amazing service
Amazing service, so convenient and easy to book online and the person on call was lovely too. Thanks so much for this service, it really is great.
5 août 2026
Avis spontané
Réponse de My Local Surgery
Hello Maxi,
Thank you so much for your lovely review!
We're so happy to hear that you found our service convenient and easy to use. It's especially nice to know that you had such a positive experience with the clinician you spoke to—we'll be sure to share your kind words with the team.
Thank you for taking the time to leave us your feedback. It means a lot to us, and we're delighted that our service made a difference. Wishing you all the best and a speedy recovery!
Best Regards,
The My Local Surgery Team
It was a bit difficult at first
It was a bit difficult at first, I cannot log on to the video link but telephone works better for Ciaran at the end. I’m still stressed though.
5 août 2026
Avis spontané
Réponse de My Local Surgery
Hello ,
Thank you for taking the time to share your feedback.
We're sorry to hear you had trouble accessing the video consultation, but we're glad that switching to a telephone consultation with Ciaran worked well in the end. We'll certainly take your comments on board as we're always looking for ways to improve the experience for our patients.
We're also sorry to hear that you're still feeling stressed. We hope the consultation was helpful and that things become a little easier for you soon. Thank you again for your honest feedback—it really helps us continue to improve our service.
We wish you a speedy recovery and we're always here if you need any further assistance.
Warm Regards,
The My Local Surgery Team
Great Service!
I couldn’t get in with the GP for my daughter and needed a UTI sorting immediately as we were going away.
I was able to make an appointment straight away as a time to suit me!
Antibiotics on the way! Thank you ☺️
4 août 2026
Avis spontané
Réponse de My Local Surgery
Hello Jane,
Thank you so much for your lovely review!
We're so pleased we could help when you needed care quickly for your daughter, especially before you were due to go away. It's great to hear that you were able to book an appointment at a time that suited you and get treatment started without the stress of waiting.
We really appreciate you taking the time to share your experience. We hope your daughter is feeling much better, and we wish you both a wonderful trip!
Warm Regards,
The My Local Surgery Team
This system and service was amazing
This system and service was amazing. It was quick smooth and super helpful! I spoke to a lovely gentleman that helped me.
4 août 2026
Avis spontané
Réponse de My Local Surgery
Hello Sadie,
Thank you so much for your kind words! We're delighted to hear that you found the service quick, smooth, and helpful. It's especially wonderful to know that the clinician you spoke with made such a positive impression and provided the support you needed.
Thank you for taking the time to share your experience. We really appreciate your feedback and are so pleased we could help!
Wishing you a speedy recovery!
Warm regards,
The My Local Surgery Team
Absolutely professional
Absolutely professional, quick and efficient. It saves time and the wait at GP Practice. Well done.
3 août 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that you found our service professional, quick, and efficient. It's especially rewarding to know that we were able to save you time and provide a convenient alternative to waiting for a GP appointment.
Your kind words mean a great deal to our team and encourage us to continue delivering the best possible care. Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
I would liked a face to face meeting…
I would liked a face to face meeting with a pharmacist not on on line chat
16 juillet 2026
Réponse de My Local Surgery
Hello Richard,
Thank you for taking the time to leave us a review.
We're so sorry to hear that our service wasn't what you were expecting. We completely understand that many people prefer to speak with a pharmacist face to face, and we're sorry that this wasn't the experience you were looking for.
Our service is designed to provide consultations online via video, with any prescribed medication then dispensed and delivered directly to your doorstep. This is explained on our website before booking, but we're sorry if this wasn't clear or if your expectations weren't met.
We really appreciate you sharing your feedback, as it helps us understand where we can improve the information we provide to patients. We sincerely hope you were able to get the care and support you needed, and we wish you all the very best.
Warm Regards,
The My Local Surgery Team
Fast and easy service
Fast and easy service. Amazing friendly consultation, fully asked questions and explained findings. Great service for people working and can't get to a doctor for minor problems.
30 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hello Juliette,
Thank you so much for your kind words! We're so pleased to hear that you found the process fast, easy, and convenient. It's especially rewarding to know that you felt listened to during your consultation and that everything was explained clearly.
Making healthcare more accessible for people with busy lives is exactly what we aim to do, so it's wonderful to hear our service made a difference.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Not same day - wasn't told!
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me overnight. I would have used a local service if I had been told I would have to wait 24 hours or more. I waited 24 hours, but the courier and meds did not arrive. The courier had no record of the package, but my local says it's been dispatched. After 45mins on the chat, I was assured it was dispatched. still waiting. Update: Prescription arrived arrived 2 days after my consultation. Not great when I used rthem for an emergency consultation.
24 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hello Sunny,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the delivery of your medication. While our website explains that prescriptions are dispensed through our pharmacy and delivered by courier, we appreciate that this may not have been clear enough before your consultation, and we'll take your feedback on board as we continue to improve our service.
We're also sorry to hear about the issue with your delivery. This is not the standard of service we aim to provide. Please contact our support team with your order details if you haven't already, so we can investigate with the courier and work to resolve this as quickly as possible.
Thank you again for your feedback.
Warm Regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Deborah,
Thank you for your wonderful feedback! We're delighted to hear that you found our service thorough, convenient, and fantastic. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you a speedy recovery and we're always here if you need any further assistance.
Warm Regards,
The My Local Surgery Team
The Pharmacist I dealt with (Jonathan)…
The Pharmacist I dealt with (Jonathan) was very understanding of my condition and was attentive & understanding whilst i gave a brief overview of my history, symptoms and previous treatments before explaining the restrictions placed on his ability to prescribe and offering a treatment and some advice to take up further with my GP
23 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hello Mick,
Thank you for sharing your feedback. We're really pleased to hear that Jonathan was understanding, attentive, and took the time to listen to your history, symptoms, and previous treatments.
We appreciate that he was able to provide guidance, explain the prescribing limitations clearly, and offer appropriate advice for you to discuss further with your GP. We’ll be sure to pass your kind words on to Jonathan, as we know how valuable it is for our pharmacists to hear about the positive impact they have on patients.
Thank you again for taking the time to share your experience.
Warm Regards,
The My Local Surgery Team
This website presents itself as working…
This website presents itself as working with the NHS and giving you a fast and easy way to speak to a pharmacist and get a prescription for antibiotics for cystitis. But you do not get an actual prescription for antibiotics because it does not tie in with your NHS App app. You cannot go and pick up the prescription from your local pharmacy. You have to have it delivered with no guarantee of even next day delivery. If you need antibiotics, you would need to be starting them immediately. This is a ridiculous scenario so I am now left in pain and the antibiotics that may or may not turn up tomorrow!
16 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hi Sharon,
Thank you for taking the time to share your feedback, and we're sorry to hear that your experience has been frustrating, especially when you're dealing with the discomfort of cystitis.
We completely understand your concerns and appreciate why you were expecting to be able to collect a prescription from your local pharmacy. While we work with the NHS to provide remote consultations, any medication prescribed through our service is dispensed by our partner pharmacy and sent by delivery, rather than being issued as an NHS prescription that can be collected locally.
Our website explains how prescriptions are supplied through our service, but we're sorry if this wasn't clear or did not meet your expectations.
Our standard delivery aim is the next day and we appreciate that when you're experiencing difficult symptoms, waiting for treatment can be particularly challenging.
Thank you again for your feedback. We're sorry that your experience did not meet your expectations, and we hope you're able to get the care and treatment you need, and we wish you a speedy recovery.
Warm Regards,
The My Local Surgery Team
Convenient and reliable service
I love this service. Very convenient, very pleasant and friendly pharmacists with next day delivery of my prescription. Cannot fault this service.
10 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hi Letitia,
Thank you so much for your lovely review! It really means a lot to hear that you've had such a positive experience with our service. We're so glad you've found it convenient and that our pharmacists have made a great impression. It's also great to hear the next-day delivery has been working well for you.
Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
my daughter just had a consultation…
my daughter just had a consultation with the pharmacist after a three day sore throat which has now resulted in large puss field lumps all over her tonsils. She doesn’t have a fever per se she was told to rinse with salt water. After my daughter questioned it was a superficial sore throat because of these puss filled lumps the pharmacist said to be honest I wouldn’t be able to provide you antibiotics because they would be delivered. So now I’m wondering whether he was avoiding the antibiotics because he knew the situation would be raised that he wouldn’t be able to provide them immediately. Heading over to a face-to-face pharmacy first consultation now. This is just a bit of a warning for anyone going to this service thinking that it is the NHS pharmacy first immediate treatment. Because they are unable to provide you any medication and it will be delivered and by the looks of it there’s huge delivery delay delays.
10 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hi Hayley,
Thank you for taking the time to share your experience, and we're sorry to hear about your daughter's sore throat and that the consultation left you feeling concerned.
We appreciate why you might feel that way, and we'd like to reassure you that our pharmacists' prescribing decisions are always based on their clinical assessment and what they believe is the safest and most appropriate treatment. The availability or delivery of medication should not influence whether antibiotics are prescribed.
Our service slightly differs from the NHS Pharmacy First service available in community pharmacies, where medication can often be supplied immediately. If a prescription is issued through our service, it is dispensed and sent by delivery rather than being collected in person.
We're sorry that your experience did not meet your expectations, and we appreciate your feedback. We hope your daughter feels better very soon.
Warm Regards,
The My Local Surgery Team
2 star review due to delivery delays
Consultation and offered advice/issue of prescription good and would warrant a 4 star review, But use of delivery system bad - reviews indicate numerous occasions when delayed by delivery company. Yes it happened ot me. Suggestion for future you offer to send the prescription to a local chemist to enable same day collection
8 juillet 2026
Avis spontané
Réponse de My Local Surgery
Hi Alan,
Thank you for bringing this to our attention, and we're very sorry that you experienced delays with your prescription, especially while you were in pain.
To clarify, your appointment took place on 7 July, and we dispatched your prescription to our courier partner the very same day so it could reach you as quickly as possible. Unfortunately, there was an unexpected issue on the courier's side, where the parcel missed the scheduled trailer. As a result, instead of being delivered on 8 July as planned, it arrived on 9 July.
We completely understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
To help prevent situations like this in the future, we've since switched to a different courier partner to provide a more reliable delivery service.
Regarding prescription collection, we appreciate the suggestion. It's something we're actively considering for the future. At the moment, we work with a network of partner pharmacies, so offering a collection service will take some time to implement, but it's certainly on our roadmap.
Thank you again for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue to improve our service.
Warm Regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hi Victoria,
Thank you for your review! We're so pleased to hear that you found the service easy and simple to use. That's exactly what we aim for! We really appreciate your feedback and are delighted that you love it.
Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
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