Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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Lisez les avis des autres
SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
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My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
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Wow what a brilliant service
Wow what a brilliant service. No wasting doctors time or having to take time off work. Medication delivered to my home after answering simple questions about my symptoms to a qualified pharmacist. Really impressed with this service
4 juin 2026
Avis spontané
Réponse de My Local Surgery
Hi Ardren,
Thank you so much for your wonderful review! We're delighted to hear that you found the service convenient and easy to use. Making healthcare more accessible while saving our patients time is exactly what we strive for, so it's fantastic to know that your experience reflected that.
We'll be sure to pass your kind comments on to our pharmacy team. Thank you for placing your trust in us, and we look forward to supporting you again in the future.
Kind regards,
The My Local Surgery Team
What a great service !!!
What a great service , who ever set this service up thank you so much , so much easier than going through health centres and GPs I work 12 hour shifts and are not always able to go Gp or health centre so absolutely love this service . Very quick easy and efficient could not recommend this enough
2 juin 2026
Avis spontané
Réponse de My Local Surgery
Hello Tari,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review.
We're delighted to hear that our service has made accessing healthcare more convenient for you, especially around your demanding 12-hour shifts. Making healthcare accessible, quick, and easy for patients is exactly what we strive to achieve, so it's incredibly rewarding to know we've been able to help.
Your recommendation means a lot to us, and we truly appreciate your support. Thank you for choosing our service, and we look forward to assisting you again in the future.
Kind regards,
The My Local Surgery Team
Delivery issues
I felt the interaction with my local pharmacy was very good and consultation was as described and I was happy with the outcome. I paid extra for next day delivery, however, It was when the prescription was dispensed and passed to DPD that it all went wrong as they texted me to advise they had my parcel and then stated there was an issue in my area and then to contact the sender directly as there was an issue. My local pharmacy again acted promptly but by the time they re ordered my medication it eventually arrived a week later. I am immune compromised and need prompt treatment but unfortunately DPD were not as efficient as my local pharmacy.
Maybe consider a different delivery service.
25 mai 2026
Réponse de My Local Surgery
Hi David,
Thank you for taking the time to share your feedback.
We're pleased to hear that you had a positive experience with My Local Surgery and that you were happy with the consultation and outcome. However, we're very sorry to hear about the issues you experienced with the delivery of your medication.
We understand how important it is for treatment to arrive promptly, especially as you are immunocompromised. We appreciate how frustrating it must have been to experience a delay after paying for next-day delivery. From our review, it appears that the prescription became delayed during transit, and a replacement prescription was subsequently arranged and dispatched via First Class delivery, which arrived the following day.
As your order was not delivered within the expected next-day timeframe, we would be happy to refund the next-day delivery fee. Please accept our sincere apologies for the inconvenience caused.
We understand that this experience may have been disappointing, but we truly appreciate your feedback and will ensure that your comments are passed on to the relevant team for review. We hope that, despite this issue, you'll consider using our service again in the future and allow us the opportunity to provide the five-star experience you expected
Kind regards,
The My Local Surgery Team
Excellent
Friendly, punctual, to the point and reassuring. The pharmacist told me exactly what I needed to do for the problem. And very convenient!
1 juin 2026
Avis spontané
Réponse de My Local Surgery
Hello Alexa,
Thank you for your kind feedback.
We're delighted to hear that you found the service friendly, punctual, and reassuring. It's great to know that the pharmacist was able to clearly explain the steps needed to address your concern and that you found the process convenient.
We really appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Warm Regards,
The My Local Surgery Team
I work very long night shifts so sleep…
I work very long night shifts so sleep in the day and not always possible for me to attend the GP surgery, or the wait for an appointment can be long, so this service was perfect for my lifestyle. I got an appointment with only an hourvof booking it, and my antibiotics were delivered to my door by the next more. Extremely quick. I'm very grateful
29 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Gem,
Thank you so much for your kind feedback. We’re delighted to hear that the service has been convenient and helpful for you, especially with your busy schedule. Providing flexible access to healthcare and convenient home delivery is exactly what we aim for, so it’s wonderful to know we’ve made a positive difference.
We truly appreciate your recommendation and support. Thank you again, and we look forward to continuing to support you in the future
Warm Regards,
The My Local Surgery Team
great service saving a trip to the GP…
great service saving a trip to the GP but only negative is they send out the prescription in the post meaning having to wait 24 hours. Ability to collect from local pharmacy would be a positive addition to this service
29 mai 2026
Avis spontané
Réponse de My Local Surgery
Hi Sam,
Thank you for taking the time to share your feedback. We're delighted to hear that our service helped save you a trip to the GP and that you had a positive experience overall.
We also appreciate your suggestion regarding prescription collection, the option to collect from a local pharmacy is valuable feedback and we'll be sure to pass your comments on to the relevant team as we continue to look for ways to improve our service.
Thank you again for your support and for helping us improve. We look forward to assisting you again in the future should you ever need our services.
Warm Regards,
The My Local Surgery Team
Antibiotics prescription
I've tried this service for the first time and would recommend it to everyone. Being a busy doctor I often struggle to find time to book a consultation with my GP. This service provides the flexibility busy professionals need and the next day free home delivery is very convenient too. Keep up the good job!
27 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Des,
Thank you so much for your kind feedback. We’re delighted to hear that the service has been convenient and helpful for you, especially with your busy schedule. Providing flexible access to healthcare and convenient home delivery is exactly what we aim for, so it’s wonderful to know we’ve made a positive difference.
We truly appreciate your recommendation and support. Thank you again, and we look forward to continuing to support you in the future
Warm Regards,
The My Local Surgery Team
So quick and efficient
So quick and efficient, very friendly and helpful member of staff, i didn’t know this service existed until a friend told me . Thankyou for your help today
21 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you so much for your lovely review! We’re really glad to hear you had such a positive experience and that our team was able to help.
It’s always great to hear when customers discover us through friends, so we’re especially grateful for the recommendation too! Thanks again for taking the time to leave such kind feedback, it really means a lot to us.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
I wish I had done this sooner
I wish I had done this sooner, I have struggled to get an appointment with local surgery for last 4/5 weeks - looked online yesterday found local prescribing pharmacy booked an appointment for next day, pharmacist friendly prompt listened and supported me with meds required, posting for next day delivery
21 mai 2026
Avis spontané
Réponse de My Local Surgery
Hi there,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We wish you a speedy recovery and If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great to be able to book in
Great to be able to book in for the next morning … however needed antibiotics which will be posted . Would rather they would send prescription to a local pharmacy to pick up asap!
20 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Hayley,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
I have been sat in the ‘waiting room’…
I have been sat in the ‘waiting room’ for a simple treatment twice in half an hour, and both times the ten minutes have run out with no one joining the call. They’ve just rebooked it for ten minutes later, but I’ve wasted time sitting in an empty chat waiting for someone to bother answering. Now I am having to speak to my GP and wait longer for treatment.
19 mai 2026
Avis spontané
Réponse de My Local Surgery
Hi Roxanne,
Thank you for your feedback, and we’re truly sorry for the inconvenience and frustration this experience has caused.
Having reviewed the consultations, we can see that your first appointment was scheduled for 9:30, and the pharmacist joined on time. Unfortunately, it appears you left the consultation before it could begin, which resulted in the appointment being marked as missed.
We can also see that you then booked another appointment for 10:30. Although you were able to join the consultation, it seems there may have been some technical difficulties. The pharmacist attempted to contact you through the consultation chat to check whether you were still connected or experiencing any issues, but unfortunately the consultation was disconnected shortly afterwards.
We completely understand how frustrating this must have been, and we sincerely apologise for the experience. For future reference, if you ever experience any difficulties joining a consultation, please do contact our dedicated CS team at the time. We are always here to do our best to assist you promptly and help ensure your consultation runs as smoothly as possible.
Warm Regards,
The My Local Surgery Team
SIMPLES!🙂
Such a quick,simple and stress free service..Booking is straight forward,the video link was clear and he explained how getting my prescription worked along with great tips on how to stay comfortable while i waited.Delivered as advised.The experience left me wondering why i hadn't used it before.Will most certainly be using the service again.Brilliant and Stress free
7 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Kathryn,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Got an online appt within 30 mins
Got an online appt within 30 mins, prescription to be posted out the same day. Excellent service
12 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent service
Easy booking system, person was on time, professional, friendly and delivery is really quick! Such a great service.
12 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Tracy,
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that you had such a positive experience with our service from start to finish. It’s great to know that you found the booking system easy and convenient to use, and that your appointment went smoothly.
We also understand how important quick delivery is, so we’re really pleased to hear that your order arrived promptly. Providing a reliable, efficient, and patient-focused service is always our priority, and feedback like yours truly means a lot to the whole team.
Thank you again for your kind words and support. We look forward to assisting you again whenever you need us!
Kind Regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hello,
Thank you so much for your kind review!
We’re delighted to hear that you found the service quick and easy to use. Thank you again for your kind words and support. We look forward to assisting you again whenever you need us!
Warm regards,
The My Local Surgery Team
The video link didn’t work but managed…
The video link didn’t work but managed to get a call with chemist . Discussed issue and got advice plus antibiotics for my sinus infection .
Great service from my bed , which means my own drs can deal with other people who are in worse health than me … although I do feel grim .
8 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Emma,
Thank you for taking the time to leave a review and for your understanding regarding the video link issue and we'll definitely take a look into this to investigate why it didn't work. Although we’re pleased to hear that you were still able to speak with the pharmacist, discuss your symptoms, and receive the advice and treatment needed for your sinus infection.
It’s wonderful to know the service was helpful and convenient, especially while you were unwell and able to remain comfortably in bed. We truly appreciate your kind feedback and hope you’re feeling much better now 😊
Best wishes,
The My Local Surgery Team
Fantastic service
Professional service and easy to use. Everything was explained well to me.
Thank you.
8 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Amy,
Thank you so much for your kind review! We’re really pleased to hear that you found the service professional, easy to use, and that everything was explained clearly throughout your appointment. We know how important it is for patients to feel informed and comfortable, so it’s great to know we were able to provide that experience for you.
We truly appreciate you taking the time to share your feedback and support. If you ever need us again in the future, we’ll be more than happy to help 😊
Best wishes,
The My Local Surgery Team
Super quick and no queueing up in a…
Super quick and no queueing up in a busy waiting room. Very pleased and will recommend to my family. Thank you so much, this is so helpful.
7 mai 2026
Avis spontané
Réponse de My Local Surgery
Hello Estela,
Thank you so much for your lovely review! We’re really glad to hear you found the service quick and convenient, without the hassle of waiting in a busy waiting room. It means a lot to know that you found it helpful and would recommend us to your family.
We truly appreciate your support and look forward to helping you again whenever you need us. 😊
Best regards,
The My Local Surgery Team
Excellent service
Easy to book an appointment and availability was great. Once on the call the pharmacist was friendly and helpful.
30 avril 2026
Réponse de My Local Surgery
Hello Lynda,
Thanks so much for the lovely feedback! We’re really pleased to hear the booking process was straightforward and that you were able to get an appointment easily. It’s also great to know the pharmacist was friendly and helpful during the call.
We really appreciate you taking the time to leave a review 😊 If you ever need any assistance in the future, we’re always here to help.
Best regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Alina,
Thank you for your feedback and for rating your experience with us. If there’s anything we could have done to make your experience a five-star one, we’d genuinely value your feedback, as we’re always looking to improve.
We hope to have the opportunity to support you again in the future!
Kind Regards,
The My Local Surgery Team
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