Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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Lisez les avis des autres
SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
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My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
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A répondu à 95 % de ses avis négatifs
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Réponse de My Local Surgery
Hello Pauline,
Thank you for your feedback and for rating your experience with us. We’re pleased to hear that your appointment was on time and as scheduled, and that you found our team polite and courteous throughout.
We really appreciate you taking the time to share your thoughts. If there’s anything we could have done to make your experience a five-star one, we’d genuinely value your feedback, as we’re always looking to improve.
We hope to have the opportunity to support you again in the future!
Kind Regards,
The My Local Surgery Team
Very quick and easy to get an appt
Very quick and easy to get an appt. Pharmacist was efficient and knowledgeable. No fuss and got the prescription needed quickly.
26 avril 2026
Réponse de My Local Surgery
Hello Rob,
Thank you for your lovely feedback. We're so pleased to hear that you had a great experience and that you found the service quick and easy to use.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Regards,
The My Local Surgery Team
If I could give this company zero…
If I could give this company zero stars, I would. They are not only incompetent but potentially incredibly dangerous. The needles for mounjaro come loose in the envelope every time. And when a damaged item & missing wipes & needles was reported, 2 weeks later I am still without the missing items or a response to all of my emails on the matter. I have however received some more needles, again loose in an envelope, and to my surprise a pack of supermarket dettol antibacs! Not medical standard and potentially very dangerous if used to sterilise a needle. Avoid at all costs.
29 avril 2026
Avis spontané
Réponse de My Local Surgery
Hi Nicola,
Thank you for taking the time to share your feedback. We are truly sorry for the stress, worry, and frustration this experience has caused you, especially given the importance of receiving medical supplies safely and correctly. We completely understand why this situation has left you feeling disappointed and concerned. What you have described is not acceptable, and we want to sincerely apologise for the issues you experienced with the packaging, the missing items, and the lack of timely communication from our side. We appreciate how upsetting and unsettling this must have been for you.
Please be assured that we are currently working on improvements to our packaging processes, as this is not the standard of service or care we ever want our customers to receive. Patient safety is extremely important to us, and we are very sorry that we have let you down on this occasion.
We also sincerely apologise for the delay in responding to your previous emails and for the inconvenience caused by the missing items. Your concerns have been taken very seriously and will be escalated internally for urgent review and investigation with the relevant teams.
We genuinely appreciate you bringing this to our attention, and we are truly sorry again for your experience. We hope that, should you choose to use our service again in the future, we will have the opportunity to restore your confidence and provide you with the safe, reliable, and caring service you deserve.
Kindest Regards,
The My Local Surgery Team
Very helpful and on time.
30 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Rosemary,
Thank you for your lovely feedback. We’re delighted to hear that you had a great experience and found the service both helpful and timely.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Regards,
The My Local Surgery Team
No nonsence
Friendly and efficient service. So early to use and prescriptions come the next day. Great!
30 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Caroline,
Thank you for your kind words! We’re glad you found the service friendly, efficient, and easy to use and that your prescriptions arrived so quickly. We really appreciate your feedback!
If you ever need any assistance in the future, please don't hesitate to reach out to us.
Regards,
The My Local Surgery Team
Very disappointing
Very disappointing, despite being assured I would receive antibiotics the following day, they were not dispatched. The delay in taking required medication can have quite serious implications, therefore I will not be using this company again.
29 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Victoria,
Thank you for bringing this to our attention, and we are truly sorry to hear about the delay in dispatching your prescription, particularly at a time when you were in pain. We completely understand how distressing and frustrating this must have been.
On this occasion, we did not meet the standard of service you should expect from us, and we sincerely apologise for the inconvenience caused. We also acknowledge your request for a refund, and we can confirm that your prescription was cancelled and the refund has already been processed accordingly.
While we always aim to deliver promptly, occasional delays can unfortunately occur.
We hope you were able to access the assistance you needed in a timely manner, and we would value the opportunity to provide you with a better experience should you choose to use our service again in the future.
Kind Regards,
The My Local Surgery Team
Hi I have never used this service…
Hi I have never used this service before , i thought I would give it a try . Well happy with service they video chatted with me at the time I arranged and would definitely use this system again and definitely recommend
29 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Christine,
Thank you for giving our service a try! We’re delighted to hear that your first experience was a positive one and that the video consultation took place smoothly at your scheduled time.
It’s great to know you’d use the service again and would recommend us. Your feedback means a lot, If you ever need assistance in the future, please don’t hesitate to get in touch and we’re always here to help.
Kind Regards,
The My Local Surgery Team
So simple and easy to use
So simple and easy to use! Really helpful friendly pharmacists. No long wait times. Brilliant to use. Don’t have to leave your home for mild Ailments :) thank you
23 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Gemma,
Thank you so much for sharing your experience, it really means a lot. We’re so glad to hear that you found the service simple, quick, and easy to use, and that our pharmacists were able to support you in a friendly and helpful way.
Being able to access care from home, especially for mild ailments, can make such a difference, and we’re really pleased it worked well for you. Thank you again for your kind words.
Kind Regards,
The My Local Surgery Team
Excellent, Efficient and Patient Focused Service
I had a fantastic experience with my recent consultation. I booked the appointment online the evening before, which was quick and straightforward.
The video consultation took place exactly on time, and the pharmacist I spoke with was both friendly and very knowledgeable. They listened carefully, explained everything clearly, and made the whole experience feel professional and reassuring.
My prescription was also sent out promptly, which made the process seamless from start to finish.
Overall, an excellent service convenient, efficient, and patient-focused. I wouldn’t hesitate to use it again.
23 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Heather,
Thank you for your thoughtful and detailed feedback—it is greatly appreciated. We’re very pleased to hear that you found the booking process straightforward and that your consultation took place promptly as scheduled.
It’s especially reassuring to know that the pharmacist provided a friendly, knowledgeable, and attentive experience, taking the time to listen and explain everything clearly. Delivering patient-focused, professional care is at the heart of what we do, so your comments mean a great deal to us.
We’re also glad the prescription process was handled efficiently, helping to ensure a smooth and seamless experience from start to finish. Thank you again for your kind words and trust in our service. We’re here whenever you need support in the future!
Kind Regards,
The My Local Surgery Team
So efficient managed to see someone…
So efficient managed to see someone straight away and gave me the prescription I needed with free next day delivery. Would highly recommend as it’s a big time saver.
21 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Siman,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
So efficient
So efficient, kind and reassuring. What a great augmentation to the local surgery.
21 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Charlotte,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Really lovely service
Really lovely service, very friendly and practitioner was able to help me to resolve my issues quickly
14 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Nazia,
Thank you so much for your kind feedback. We're really glad to hear that our pharmacist was able to help you resolve your issues. Your satisfaction means a lot to us, and we're always here if you need any further support
Best wishes,
The My Local Surgery Team
I rated this experience as great because it was quick, thoughtful and effective
I rated this experience as great, first because our meeting started with technical problems and the pharmacist gives me a phone call instead and second he was very helpful, reassuring and polite.
10 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Iskra,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Very quick to get appointment.I dont…
Very quick to get appointment.I dont have to wait at all. The doctor was helpful.
8 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Marta,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience with our service 😊
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
The doctor quickly sorted my issue and…
The doctor quickly sorted my issue and went to great lengths to find an open pharmacy on Easter Sunday.
29 mars 2026
Réponse de My Local Surgery
Hello
Thank you for your feedback! We’re delighted to hear that the doctor was able to resolve your issue quickly and went the extra mile to find an open pharmacy on Easter Sunday. We really appreciate you taking the time to share your experience!
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
The consultation was fine but…
The consultation was fine but unfortunately the medications took three days to arrive. Now that many pharmacies are offering a face to face consultation service I would recommend people consider these instead as you would receive your medications directly from the pharmacy, at the time of the consultation.
28 mars 2026
Réponse de My Local Surgery
Hello Chris,
Thank you for your feedback. We sincerely apologise for the delay in receiving your prescription and completely understand your frustration. Please be assured that your prescription was dispatched the same day in good faith to our courier; unfortunately, there were delays at the depot, which caused it to arrive a day later. You’re absolutely right to expect better, and we take full responsibility for letting you down.
Once packages leave our pharmacists’ hands, our control is limited but that doesn’t excuse the experience you had. We work only with partners who share our commitment to timely delivery and are constantly improving our processes to ensure a better experience for our customers.
We also understand that face-to-face consultations can be convenient for some people, and it’s great that there are options available. At the same time, our service offers the flexibility of remote consultations, allowing patients to speak with a pharmacist from the comfort of their own home and receive medications delivered safely and directly to their door. Many of our patients find this especially helpful when visiting a pharmacy in person is difficult or time-sensitive.
We always aim to provide safe, convenient, and timely care, and we truly appreciate the opportunity to support patients in the way that works best for them.
In the future, if you choose to use our service again, you can opt for the postage upgrade for guaranteed next-day delivery, ensuring your order arrives on time.
Best regards,
The My Local Surgery Team
Truly amazing
Truly amazing. Dr was excellent, listent to me and my history with anti biotics i needed .. obviosly he checked my thorat by pics. had them next day.. can not recommended highly enough.... thank u so so much
2 avril 2026
Avis spontané
Réponse de My Local Surgery
Hello Steve,
Thank you so much for your kind feedback. We’re delighted to hear that the doctor took the time to listen to your history and was able to review your throat and get your antibiotics to you promptly. Your recommendation means a lot to us, and we’re very glad we could help.
Regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Lynne,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience with our service 😊
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
I was refereed to this service my a GP…
I was refereed to this service my a GP at my normal practice, At 79 years old, he or she had know Idea if I was computer illiterate, and was able to contact My Local Surgery, I followed the link in the text message to book a video consultation at a certain time.
I logged into the room a few minuets early and waited, but nothing happened.
Apparently the consultation was eventually cancelled.
I quickly contacted My Local Surgery to say what had happened and another Video consultation was arranged for approximately 45 minuets later.
The consultation went OK and medication was prescribed, I was advised that my medication wouldn’t arrive until Wednesday as my consultation took place after the next day cut off time.
The Medication arrived on time today,
I have taken part in Video consultations before and was able to see the person on the other end as well as speaking to them,.
I didn’t see anyone else on the screen while I was speaking to the Pharmacist, it was like speaking to my self. it might have been a phone call.
This could of been a problem my end but don’t think it was.
30 mars 2026
Avis spontané
Réponse de My Local Surgery
Hi Paul,
Thank you for taking the time to share your experience with us. I’m very sorry to hear about the difficulties you faced, particularly with the initial video consultation not going ahead as expected. I completely understand how frustrating and concerning this must have been especially as you had joined the session in good time.
In regard to the 45-minute wait, unfortunately there were no earlier appointments available at that time. The slot you were offered was the earliest we could arrange, but I’m very sorry that you had to wait, especially while you were in pain.
Regarding the consultation itself, I’m sorry to hear that you were unable to see the pharmacist during your appointment. This is not the standard of service we aim to provide, as video consultations should feel clear, personal, and reassuring. We will review this to understand what may have gone wrong.
That said, I’m pleased that you were able to complete the consultation and that your medication arrived as advised.
Your feedback is very important to us, and we are continuously working to improve our service to ensure it is accessible and comfortable for all patients.
We hope that the next time you use our service, your experience is seamless and deserving of a 5-star rating.
Thank you again for bringing this to our attention, and please don’t hesitate to get in touch if you need any further support.
Kind regards,
The My Local Surgery Team
Everything about this service is so…
Everything about this service is so easy and straightforward. New prescription issued and being posted to me today.
31 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thanks for your lovely feedback! We’re really glad everything was quick and easy for you. Don’t hesitate to reach out if you need anything else!
Regards,
The My Local Surgery Team
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