Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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Lisez les avis des autres
SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
L'entreprise a répondu
My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
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A répondu à 95 % de ses avis négatifs
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Absolutely amazing service
Absolutely amazing service! So impressed by the pharmacist and consultation ease. Avoided having to go to GP especially as I have a baby. Recommend to everyone
30 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Sajnee,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Good service Jane was very helpful
Some slight technical issues but a good consultation . The pharmacist was thorough and helpful . I would use this service again
29 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Elaine,
Thank you so much for your lovely feedback! We’re so glad to hear that Jane was helpful and that your consultation went smoothly.
We really appreciate your patience with the slight technical issues — we’re always working to make the experience as seamless as possible. It’s wonderful to hear that you’d use our service again.
Thanks again for sharing your experience and for trusting us— it really means a lot to us.
Warm regards,
The My Local Surgery team
Very good service clear instructions
Very good service clear instructions, easy to arrange and you speak to a real person
29 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Jacqueline,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
fab service
28 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Emma,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service !
23 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hi Jane,
Thank you so much for taking the time to share this feedback, it really means a lot to us. We’re so glad to hear that you found the service great and easy to use. Your support and kind words are truly appreciated, and we’re always here if you need anything at all.
Best Wishes,
The My Local Surgery Team
Brilliant and quick
Easy to register and arrange an appointment. Prompt response and spoke to a real person. Great service and outcome, will definitely be using your service again, as a working person it's so difficult to get to see a Doctor for simple stuff .
23 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Sarah,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service
I am very pleased with this service. My video consultation didn’t quite work so she phoned me instead and was so helpful. I hope to receive my medication in the post tomorrow.
22 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Denise,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We truly appreciate your understanding and hope your medication has reached you safely. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
An amazing service……
Wow! What an amazing service. As I was unable to get a GP appointment without a 2 weeks wait, I searched the internet in desperation as I was feeling so poorly. I’m so glad I did. I was apprehensive at first and my expectations were pretty low to be honest. However, I was most impressed by how easy and how quick it was to get an appointment with a very knowledgeable pharmacist who was friendly and understanding, taking his time to thoroughly assess my symptoms. I felt in very good hands and the medication was despatched literally within 5 minutes of the call ending. I will most definitely use this service again and have already recommended it to friends.
22 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Denise,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Cristina,
Thank you very much for your wonderful feedback. We’re delighted to hear that you found the service excellent and we’re really pleased we could provide the support you needed.
If you ever need assistance in the future, please don't hesitate to reach out to us.
Kind regards,
The My Local Surgery Team
As soon as I applied online I directly…
As soon as I applied online I directly got booked for a next day consultation,the consultation pretty well.am very satisfied.
19 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Fatoumata,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Fabulous
Fabulous, so quick and easy to speak to a medical professional and get the help I need instead of the 8am scramble to get a GP appointment.
19 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello ,
Thank you very much for your wonderful feedback. We’re delighted to hear that you found the service quick and easy, and that you were able to speak to a medical professional without the stress of securing a GP appointment. We’re really pleased we could provide the support you needed.
If you ever need assistance in the future, please don’t hesitate to get in touch
Kind regards,
The My Local Surgery Team
This is an amazing efficient service…
This is an amazing efficient service for treatment of a list of conditions. Working for the NHS for many years this service takes the pressure off GP services.
Friendly pharmacist.Thank you
13 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Andrea,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Absolutely Fantastic
What a brilliant service. I've been trying to get a GP appointment but to no avail, so I thought I'd try this video consultation instead and I'm so pleased I did. I spoke with a lovely pharmacist called Isaac who was so helpful and I'll receive my medication by courier tomorrow. Thank you so much for such a wonderful experience
12 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Francine,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Wishing you a speedy recovery :)
Best wishes,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Christine,
Thank you very much for your kind feedback. We’re so pleased to hear that you had a great experience and found our service both simple and accurate. Your satisfaction truly means a lot to us, and we really appreciate you taking the time to share your thoughts. Should you ever need any assistance in the future, please don’t hesitate to reach out
Best wishes,
The My Local Surgery Team
Great service
Great service. Very quick and easy to
use. next day delivery to my house for repeat prescriptions .
6 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hi Sarah,
Thank you so much for taking the time to share this feedback, it really means a lot to us. We’re so glad to hear that you found the service quick and easy to use, and that the next-day delivery worked well for you. Your support and kind words are truly appreciated, and we’re always here if you need anything at all.
Best Wishes,
The My Local Surgery Team
Brilliant service
6 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Kim,
Thank you for sharing this, it genuinely means a great deal to our team. We’re so pleased you had a positive experience, and we’re always here if you need any support.
Kind regards,
-The My Local Surgery Team
Excellent
Very easy,straightforward,very polite helpful pharmacist.
Would recommend this service
6 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that you found our service easy and straightforward, and that our pharmacist was polite and helpful. Your recommendation means a great deal to us. Our pharmacist and team work hard to ensure everyone is well taken care of, and we’re very happy that our efforts are making a meaningful difference.
We truly appreciate your support and look forward to helping you again in the future 😊
Kind Regards,
The My Local Surgery Team
What a great service
What a great service, can't recommend highly enough for those illnesses that you can speak to someone about rather than having to be physically assessed. Booked my call within an hour of going online, great efficient, helpful and knowledgeable pharmacist. My antibiotics were sent that day and I received them the next morning. Brilliant.
2 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Helen,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Had an appointment on the 2/12/2025 and…
Had an appointment on the 2/12/2025 and was prescribed antibiotics that I paid £10 for & still haven’t received them . I want a refund . Nearly £500 loss from not being able to work because they were not sent.
2 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Morgan,
Thank you for getting in touch and sharing your feedback. I completely understand how upsetting it must be not to receive your prescription on time, especially when you’re unwell.
Your order was placed on 2nd January and was dispatched the same day. Unfortunately, it appears to have been lost during transit and was not scanned into the courier’s system, which caused the delay. Please don’t worry, I’ve already arranged for a replacement to be sent to you via first-class delivery, and I will personally monitor it to make sure it reaches you as quickly as possible.
Once again, we sincerely apologise for the inconvenience this has caused. In the future, for situations like this, please don’t hesitate to contact our customer service team directly, as they’ll be able to help resolve the issue more quickly.
Regards,
The My Local Surgery Team
Delivery is a joke
Paid extra for next day delivery for antibiotics for tonsillitis. Was promised I'd have them the next morning. It's now 11:30pm and they still aren't here. Would've been easier if they could've just let me pick up from a pharmacy.
2 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Michael,
Thank you for sharing your feedback and bringing this to our attention. I’m really sorry for any inconvenience caused.
Upon checking, I can see that your order was delivered successfully yesterday. I understand that you had paid for the 24-hour guaranteed delivery, but it was delivered within 48 hours. To resolve this, we’ve processed a refund of the postage fee to your original payment method.
Once again, I sincerely apologise for the inconvenience and frustration this may have caused. We really appreciate your patience and understanding and look forward to providing you with a seamless experience going forward.
Kind Regards,
The My Local Surgery Team
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