Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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Lisez les avis des autres
SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
L'entreprise a répondu
My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service quick and easy to use for…
Great service quick and easy to use for common conditions.
20 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Hale,
Thank you so much for your kind feedback! We’re really pleased to hear that you found our service quick and easy to use. Providing convenient and reliable support for common conditions is exactly what we aim for, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind Regards,
The My Local Surgery Team
Super fast
Super fast, simple consultation with extremely friendly professional who advised to pay the prescription charge via a link sent and delivery will be made the next day. Couldn't have been more simple and easy!
18 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Shahana,
Thank you so much for your lovely feedback! We’re thrilled to hear that you found the consultation super fast and easy, and that our team was helpful and friendly. 😊 We always aim to make the process as simple as possible, so it’s great to know it worked well for you.
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
Quick efficient friendly personable…
Quick efficient friendly personable experience Dally (I hope I spelled correctly) was really lovely and I cannot believe I got medication delivered to my home. What a brilliant service.
17 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Lisa,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Very helpful and friendly staff.
16 février 2026
Avis spontané
Réponse de My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
It was my first time using this…
It was my first time using this service. It’s was very easy to do. A great service. I will use it again.
13 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Debbie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Not a suitable service for acute infections
The video consult service is good. However, it is an inappropriate method for UTI’s, when an antibiotic is needed; it is just not suitable to have wait 30 hours to receive the medication. What one would expect is to receive a QR code & then the patient could immediately go and collect the medication from a local pharmacy. Having to wait it out for a next day courier service delivery -is just not suitable for the management of bacterial infections.
11 février 2026
Avis spontané
Réponse de My Local Surgery
Thank you for your kind words about the consultation experience, and for taking the time to share such considered feedback.
You raise a genuinely valid point about the nature of bacterial infections and the urgency they can require. We'd like to clarify that our service is designed primarily for patients who prefer the convenience of home delivery; for example, those managing ongoing conditions or who have difficulty accessing a pharmacy in person. For acute infections where speed is critical, a walk-in pharmacy or GP surgery (if appointments are available) will often be the faster route, and we'd always encourage patients to choose whichever option gets them care most quickly.
On the QR code suggestion: this touches on a meaningful gap in how digital pharmacy services currently integrate with the wider dispensing network. It isn't something we're able to offer at present. Please note that pharmacy first is available at your local pharmacy; so if you're able to visit your Pharmacy, you don't need to use our service to speak to a pharmacist.
We're sorry the service didn't meet your needs on this occasion, and we hope you're feeling better soon. If you'd like to discuss your experience further, please do get in touch.
Réponse de My Local Surgery
Hello Hainon,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Appalling service
Appalling service, meeting the pharmacist was good, prescribed antibiotics as I was unwell and I am an asthmatic. They have taken 46 hours to get to me. I have two pharmacy shops around the corner from where I live. Why did they get delivered by a courier. Waste of money and dangerous for people who need medication asap. Won’t use again. I hate to think how much it cost, a waste of tax payers money
9 février 2026
Avis spontané
Réponse de My Local Surgery
Thank you for sharing your experience. We're sorry to hear the timing of your delivery caused you distress, particularly when you were feeling unwell.
To provide some context: our same-day dispatch cut-off is 4pm, which is clearly stated on our website. As your consultation took place after this time, your medication was dispatched the following business day. We're sorry if this wasn't clear to you at the point of booking.
It's also worth clarifying that My Local Surgery is a private service and operates entirely independently of NHS pharmacy funding, so there is no cost to taxpayers.
Our service is designed for people who prefer remote consultations and home delivery; it isn't a replacement for walk-in pharmacy access, which remains available to you locally. We'd always encourage patients to use whichever route gets them care fastest, and if your need is urgent, a local pharmacy will often be the right choice.
We're glad the pharmacist was able to help you, and we hope you're feeling better. If you'd like to discuss your experience further, please don't hesitate to contact us directly.
Impressed!
Quick and easy access to a pharmacist who listened to my symptoms and prescribed appropriately. Great service!
10 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Lynn,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Warmest wishes,
The My Local Surgery Team
Excellent
Excellent. Quick and easy. Video call with pharmacist who prescribed my meds and they came in post the next day
6 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Steve,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
Prescription never received
The appointment through My Local Surgery was quick and efficient. However, I was told I'd receive my prescription within 24h and am yet to receive it, 4 days later. I've been in quite a lot of pain and discomfort since then and will probably have to book another appointment as the situation has now worsened. There doesn't seem to be anywhere to raise this issue on the My Local Surgery link I got from my GP nor online. Of course I've already paid for this. This is quite unacceptable.
2 février 2026
Avis spontané
Réponse de My Local Surgery
Hi Annie,
Thank you for bringing this matter to our attention. Our CTO has already been in contact with you regarding this issue; however, I wanted to personally respond on behalf of our team.
Please accept my sincere apologies that our service fell short on this occasion. Your order was dispatched in good faith via DPD’s 24-hour service on 2 February. Regrettably, it appears the parcel became delayed within their network from 3 February onwards, and we were not notified of this at the time.
While we recently transitioned to DPD following similar issues experienced with Royal Mail, we fully acknowledge that the responsibility for ensuring your medication is delivered safely and promptly rests with us. I am truly sorry that we did not meet this responsibility and that this situation has contributed to a worsening of your condition.
A full refund for your order was processed on 6 February. Unfortunately, arranging a replacement prescription would still require additional time to process. Given the urgency of your situation, we would therefore strongly recommend visiting a local pharmacy, such as Boots or Superdrug, where you can discuss your symptoms and obtain the medication you need as soon as possible.
Once again, please accept our sincere apologies. We are currently reviewing this incident with DPD to understand what went wrong and to implement measures aimed at preventing similar delays for our patients in the future.
Best wishes,
The My Local Surgery Team
Can only but agree with other reviews
Can only but agree with other reviews. Excellent professional service. No waiting around, good advice and prompt action. I'm very impressed!
6 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Gordon,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
I was unsure that this was actually…
I was unsure that this was actually legit as it was so easy and straight forward, my appointment lasted 5mins diagnosed straight away and as promised my antibiotics arrived early the next morning, a lot easier than attempting to get in at the doctors for things like tonsillitis!
5 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Marklau,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
Fast, efficient, great service
I have never used this service before but was really impressed with both the speed of the process and the assistance I got from the pharmacist who dealt with me. It was efficient, thorough and speedy. I would recommend this service instead of waiting in GP queues for medical issues that can be dealt with by a pharmacist.
6 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Anne,
Thank you so much for sharing your experience with us. We’re really glad to hear that your first time using our service was a positive one and that the pharmacist was able to support you efficiently and thoroughly. It’s reassuring to know the process felt quick and helpful for you.
We truly appreciate your recommendation and are pleased we could offer a convenient alternative to GP appointments for suitable medical concerns. If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
Réponse de My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Had a 20 minute consultation on…
Had a 20 minute consultation on Thursday 29th January and they said a nasal spray would help me. Said I would receive next day delivery. 5 days later and no package has been received. Contacted the company twice and not received any response.
29 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello John,
Thank you for sharing your feedback. We’re truly sorry that your delivery failed. You’re absolutely right to expect better, and we take full responsibility for letting you down. Once packages leave our pharmacists’ hands, our control is limited, but that doesn’t excuse the experience you had. We are committed to working only with partners who share our dedication to timely deliveries, and we are constantly working to improve our customers’ experience. I completely understand how upsetting this must have been for you, and please accept our heartfelt apologies.
To resolve this as quickly as possible, we have already processed your refund and sent a replacement via first-class delivery. We hope it reaches you very soon. Thank you for holding us accountable, and we hope to have the opportunity to earn back your trust.
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team, they’ll be happy to help.
Thank you again for your patience and understanding.
Warm regards,
-The My Local Surgery Team
Efficient, professional, kind
What an amazing service - pharmacist was able to ring earlier than the slot I booked, and did a quick, efficient and friendly consultation with me and my daughter who had tonsilitis. Saved me in a phone queue to the GP, saved dragging my little one out in the rain and cold, and hopefully saved the GP's time for someone with a more serious issue. Would highly recommend - thanks again.
3 février 2026
Avis spontané
Réponse de My Local Surgery
Hi Dobson,
Thank you so much for your lovely feedback! 💛
We’re thrilled to hear that our pharmacist could help you and your daughter quickly and conveniently, and that it made things a little easier for you both. It’s wonderful to know that the consultation was helpful and that we could save you time and effort — that’s exactly what we aim for!
We really appreciate your kind words and recommendation. Wishing your daughter a speedy recovery!
Warm regards,
The My Local Surgery Team
Space of received a prescription two…
Space of received a prescription two weeks ago still not received it was promised I would receive it this Saturday absolutely disappointed which I’m gonna be putting a complaint into the medical bold because of the situation. I’m still waiting for the antibiotics still no better still can’t see my doctor.
26 janvier 2026
Réponse de My Local Surgery
Hi Lee Coot,
Thank you for your feedback. I’m truly sorry for the frustration and inconvenience caused by your prescription not arriving on time. You’re absolutely right to expect better, and we take full responsibility for letting you down. Once packages leave our pharmacists’ hands, our control is limited, but that doesn’t excuse the experience you had. We are committed to working with partners who share our dedication to timely deliveries and are constantly striving to improve our customers’ experience. Please accept our heartfelt apologies.
To resolve this promptly, I’ve arranged for a replacement to be dispatched as soon as possible, which should reach you soon. I will personally monitor the delivery to ensure it arrives quickly and safely.
Once again, we sincerely apologise for the inconvenience this has caused. Please don’t hesitate to reach out to our customer service team for any queries or concerns, they will be happy to assist you promptly.
Warm regards,
The My Local Surgery Team
It would be useful if you could have the option to collect prescriptions
It would be useful if you could have the option to pick up from local pharmacy rather than postage only. Also I had a 2nd appointment booked - the pharmacist called me to say they couldn't do it because I would need to talk to my GP and said they would cancel the appointment - they didn't.... I was left with an email saying I hadn't turned up.......
26 janvier 2026
Réponse de My Local Surgery
Hello Joyce,
Thank you very much for taking the time to share your experience with us, we truly value and appreciate your feedback.
We completely understand how beneficial it would be to have the option to collect prescriptions or pick them up from a local pharmacy, and this is something that is already on our list for consideration.
We’re also sincerely sorry for the confusion and inconvenience surrounding your second appointment. This is certainly not the experience we would want for you, and we fully appreciate how frustrating it must have been to receive a non-attendance message after being advised that the appointment would be cancelled. We will be reviewing this internally to ensure this does not happen again.
Thank you again for your time and patience. If you need any further support, please don’t hesitate to get in touch.
Best Wishes,
The My Local Surgery Team
Very good experience
Very good experience. So much easier than spending weeks trying to get an appointment with my own GP surgery.
25 janvier 2026
Réponse de My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
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