The product is as advertised… it’s far superior to similar types and it makes my feet soft in a few minutes without any pain at all. I was gifted one by a friend initially and it was fantast... Voir plus
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The product I received is nothing like the photos in the advertisement. Instead, it’s nothing more than a small low-quality electric sander. The on-off switch does not move to “off” so it has to b... Voir plus
Versand überall hin möglich. Rückgaben innerhalb 30 Tage … alles sehr präsent dargestellt. Im Kleingedruckten der Refund-Policy und sonst nirgendwo wird auf Folgendes hingewiesen: „Note: We only acce... Voir plus
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Your online guide to comfort
Coordonnées de contact
Etats-Unis
- mynuve.com
1,9
Bas
142 avis
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DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! After weeks from placing and paying for my order, I did not receive a shipping confirmation. After reaching out to the MyNuve, they said that nothing was shipped and they didn't have a time line for shipping. I requested to cancel my order. I was given a cancelation confirmation and was told that my refund will show in 5-10 days. Two days later I got a shipping confirmation from Australia saying my order was being processed. I contacted MyNuve in regards to that email and they said they didn't process the cancelation and my order was on its way. I told Michelle in customer service that I didn't want my order since I already bought the items I needed and no longer wanted the order. She told me it was too late to process the cancelation but I can enjoy the order I'm about to receive and she provided me with a tracking number. The tracking showed that the label was created but not shipped. I requested the order to be canceled again with Michelle. She purposely waited to respond to my request so that shipping can continue. She later responded that it was now too late but that I can enjoy the order and provided me yet again with tracking information that still showed my order pending and not processed. For a third time I requested the cancelation but Michelle responded with a different tracking information from a website that I was not provided with previously saying it was too late and she won't do anything else. I also asked about returning my order and I will be charged to do so. MyNuve has enough time to cancel my order but refused. They purposely did not cancel my order so they can charge me extra for their mistakes.
UPDATE: After all of this, I emailed to ask for a return (as instructed) and I was provided with a return label. The return label did not work and the box were returned to my address. When I emailed them back, there was no answer. I've been left with no response and no way to return it. I'm trying to make the best of this but I can't since nothing fits as it's not true to size. Their customer service is horrible and their products are worse. Don't waste your money or time.
7 avril 2023
Avis spontané
Réponse de Nuve
Hello there,
Thank you for taking a few minutes to share your thoughts here!
We are terribly sorry to hear that your experience with our company has left so much to be desired. We understand that you asked for your order to be cancelled multiple times, but your request was not granted, and you are not satisfied with our return policy.
As a general rule, indeed, we are no longer able to cancel an order once it has already been processed. However, should the customer decide that they still want a refund upon receiving the product, we will be more than happy to assist with the return process.
We would like to clarify that we do not charge an extra fee for returns. The customer simply has to pay for the return costs. This is because we already offer free worldwide shipping, so, unfortunately, we cannot afford to cover the cost of returns as well.
Again, we apologize for all the trouble. We hope you can give us a chance to turn things around. Kindly email me at christine@mynuve.com so I can look into your case further myself and help offer a satisfactory solution for you.
Best,
Christine
Do not order here
Do not order here! Even if you order the wrong size, they will not let you return your order! The customer service is awful. They need to stop taking advantage of people!
27 mars 2023
Avis spontané
Réponse de Nuve
Hi Jessica,
Thank you for taking a few moments to leave your feedback here!
We are sorry to hear that the product you ordered did not fit you well, and you did not seem to have received the assistance that you need.
We would like to clarify that we do accept returns. As a general rule, our customers have 14 days from the delivery date of their order to contact us regarding exchanges or returns. This is stated under the Terms & Conditions section of our website.
Customer satisfaction is crucial to us, and we would love nothing more than to turn things around for you.
Kindly email me at christine@mynuve.com so I can look into this and help offer a satisfactory solution for your concern.
Best,
Christine
If I could give zero stars I definitely…
If I could give zero stars I definitely would. I was between these shoes and oncloud as I’m a nurse and my feet hurrtttt!! I decided to go with these shoes, 79.99 plus tax coming up to over 100$. I was told my shoes had been “returned to sender” although they never reached my address (after waiting nearly two months to receive them in the first place) after some conversation with customer service asking for a refund they promised to ship them out AGAIN “at no additional cost to you” geez thanks! I wasn’t planning on paying another single cent for these shoes that will likely never arrive. Since they denied me a refund I accepted them attempting to send them out AGAIN, I have been waiting an additional month at this point and my feet are killing me! I am so upset, do NOT CHOSE THIS COMPANY!! You won’t receive them and you won’t receive a refund! Go with a trusted company like I should have!
P.S I have never, ever had a delivery issue with any other company, ever! I can assure you, they never really arrived and were returned to sender.
3 janvier 2023
Avis spontané
Réponse de Nuve
Hi Jay,
Thank you for taking a moment to leave your review here!
We are sorry to hear that as of writing here, you still haven't received the product you ordered from us quite some time ago.
We understand that there was an issue with the shipment of your initial order, and that you tried to ask for a refund, but your request was refused. On top of that, your reshipped product is once again taking a long time to arrive.
While cases like this are rare, they do happen sometimes due to unforeseen circumstances.
What you experienced is definitely not something that we would like for our customers. If you give us a chance, we would love nothing more than to make things right for you.
Kindly email me at christine@mynuve.com so I can look into this and help offer a satisfactory solution for your concern.
Best,
Christine
I would give this no stars if I could
I would give this no stars if I could. I sent items back by registered post and it took 4 months for them to arrive. When the parcel arrive they refused to accept it and now it is being returned to me. I’m disgusted by the way they have treated me and tried to do everything not to give me my £99 refund. I’ve sent them proof of the postage and Marija who after 15 emails finally responded and promised my refund.
What do you have to do to get your money back with this company. I’ve never experienced anything like it.
26 mars 2023
Avis spontané
Réponse de Nuve
Dear Samantha,
Thank you so much for this feedback!
I am very sorry to hear that it took four months for the package you sent back to arrive, and then it was returned to you again. This may be the case when the recipient's address is incorrect, and according to our policy, in such a case proof of postage must be provided. Because of all this, this process may take some time and I apologize for the inconvenience. Please accept my apologies for that.
I'm also sorry to hear that you've been waiting longer than you expected for a response from our customer service. In the last few months, we have been faced with high demand for our products which has also affected our response rate. But let me assure you that it will soon be much better as our customer support team has been expanded and this will contribute to improved contact with our customers.
Your satisfaction is very important to us, and if you still haven't received your refund, please contact us at christine@mynuve.com. We are looking forward to finding a satisfactory solution for you as soon as possible.
All the best,
Christine
November order still not resolved
I ordered two Baerskin hoodies in November 2022, received nothing. I tried to contact the manufacturer with no luck. I contacted Nuve and have had very limited response. One email in January 2022 said one of the hoodies has now shipped, yet the track order link provided links to nothing. In February, I asked to cancel the order, was told it would take 2-3 business days, but that was a month ago. Pretty sure I got scammed and will contact my bank to dispute the charges. Very disappointed in the whole experience!
21 novembre 2022
Avis spontané
Réponse de Nuve
Hi there,
Thank you for taking a few minutes to share your thoughts here!
It seems that the long shipping time and lack of constant updates regarding your order has caused your disappointment towards our company. We are truly sorry for the delay and inconvenience!
We understand that you ordered two Baerskin Hoodies from us last year, and as of writing here, you still have yet to receive them. On top of that, you have been having a hard time communicating with us, and you still haven't received an update regarding your refund request.
This is definitely not something that we would like for our customers. We hope you can give us a chance to make things right.
If you have yet to contact your bank, kindly reach out to me at christine@mynuve.com, and I will assist you myself and make sure to provide a satisfactory solution for you as soon as possible.
Best,
Christine
Right now I’m not sure how good the…
Right now I’m not sure how good the shoes are. I ordered my shoes 3 weeks ago. I live in Louisiana and the company is located in Texas. Why it is taking so long to get my shoes? I track my order and it’s traveling from where to where and how many times? I’m confused.
17 mars 2023
Avis spontané
Réponse de Nuve
Hi Bonnie,
Thank you for taking the time to write a feedback here!
We understand that as of posting here, you have been waiting for quite a while for your order to arrive. Please accept our apologies for the delay!
We must admit that we have been ill-prepared for dealing with the rise in volume of orders. As a result, there have been some slight delays in the processing and shipping of some orders. We have made some changes, and we expect things to improve soon.
As for where our products are shipped from - we would like to clarify that we have multiple warehouses all over the world and when a customer places an order with us, we ship from the warehouse nearest to their location, or where their ordered items are in stock.
Upon checking, I can see here that your order is still on its way to you. Rest assured that it will be delivered to your location. If you ever have any more concerns or need assistance, you may send me an email at christine@mynuve.com, and I will happily help you.
Best,
Christine
sent the wrong size and will not…
sent the wrong size and will not exchange it. this is my second pair and the company is a bunch of crooks. i wishi had read the feedback before i dealt with them.do not do it!!!!!no no no
17 février 2023
Avis spontané
Réponse de Nuve
Hello there,
Thank you for taking a few minutes to post your feedback here!
We are very sorry to hear that the Hypersoft Sneakers you received did not fit you quite well.
Upon checking, I can see here that you have already been in touch with one of our Customer Support agents, and they have already explained to you that the size you received is the same size that you ordered. They did allow an exchange for a bigger size, but unfortunately, the product is out of stock in your preferred size and color.
We have already sent you our return and refund options. Kindly check your inbox. We will be awaiting your response so we can assist you further.
Again, we apologize for all the trouble.
Best,
Christine
TERRIBLE PURCHASE!!
These shoes are crap! Foot slides even with smaller pair and back arxh is so high tjat tou are never level! You always feel.like you are sliding forward. Never buy again and buyer beware!!!!! Terrible shoes!!! Big fat ZERO!
26 février 2023
Avis spontané
Réponse de Nuve
Hi Pam,
Thank you for taking a few minutes to leave a review here!
We are very sorry to hear that you were not satisfied with your Hypersoft Sneakers, as you find the arch to be too high for your liking. Additionally, your foot keeps sliding forward while wearing the product, even with a smaller size.
I can see here that you have already received assistance from our Customer Support agents, and you have already received your reshipment in another size - but it seems that the replacement sneakers still did not fit you comfortably.
Indeed, our Hypersoft Sneakers have 5cm heels to boost height. The soft heel bubble is also supposed to absorb shock while providing a stable walking surface on any terrain. However, we understand that everyone has different needs, and our product may not always be the best choice for everyone.
Upon checking, one of our agents have already sent you an email regarding your most recent concern. Kindly check your email inbox and respond accordingly so we can assist you further.
You may also check out our website at www.mynuve.com to see if any of our products would better suite your needs.
Best,
Christine
Bought Hypersoft Sneakers at the…
Bought Hypersoft Sneakers at the inflated price of $79.99. I don’t even know how I ended up on the My Nuve site after seeing commercials on TV. for these shoes. Guaranteed to fit or they send you another pair absolutely free. STILL WAITING!!! The exact same shoe sells all over online for 29.99 even Amazon! Multiple emails unanswered at this point and at first they tried to tell me to send the shoes back at my expense and I could get a 40% refund!!!
9 mars 2023
Avis spontané
Réponse de Nuve
Dear Jeannette,
Thank you so much for your feedback. It means a lot to us since we are always looking at how to improve our service and your opinion is crucial to us in that aspect.
I am very sad to hear you had trouble getting in touch with us. Please accept my apologies for that. Good communication with our customers is one of our main goals and we are always looking at how to improve it. I can assure you that will be much better very soon as we already expanded our service team due to higher demand for our products, which had affected our response rate.
I am so sorry to hear that you are still waiting for your reshipped sneakers. I see that one of our Customer Support agents is already assisting you, and I hope we will resolve this issue soon. Please check your email for an update regarding the case. I understand that the previous attempts to resolve your issue have not been satisfactory to you, but we are doing our best to give you the assistance that you need.
When it comes to the price of the Hypersoft sneakers, it is determined by the price of quality materials that we use for manufacturing so the product can meet the needs of our consumers in the best possible way.
Regarding the sneakers from Amazon that you mentioned, I just need to say that it is possible to see some other products on the market which look similar to our products, but I can assure you that only the original and labeled Hypersoft Sneakers are standing behind all the described features and qualities on our regular website. The Hypersoft Sneakers are our original brand, and we have our own in-house Product Development team that develops our products and makes them our own.
Thank you one more time for your feedback, and if there is anything else I can do for you, please write me at christine@mynuve.com.
All the best,
Christine
Money wasted shoes ordered and have not…
Money wasted shoes ordered and have not received, no email confirmation no order # no way to track. But the company had no problems taking money
14 février 2023
Avis spontané
Réponse de Nuve
Hello,
Thank you so much for sharing your feedback with us!
We understand that you still haven't gotten your shoes or an email confirmation with the order ID and the tracking number. I completely understand how frustrating that can be and I'm really sorry you didn't have such a pleasant experience with our company.
Satisfying our customers is our first priority and we do not take your money and trust for granted, so would you please be so kind to contact me directly at christine@mynuve.com so that we will be able to help assist you further.
Thank you for your patience and understanding!
Best,
Christine
Ordered in early December and it’s…
Ordered in early December and it’s March 6, 2023 and still have not received my shoes. Worst experience ever. Never ordering again and plan to dispute the charge as fraud because clearly that is what is going on here.
1 décembre 2022
Avis spontané
Réponse de Nuve
Dear Andora,
Thank you for contacting us!
I'm really sorry to hear your Hypersoft Sneakers haven't arrived yet. I completely understand how frustrating this can be, but we are working really hard to fix this.
Upon checking, I can see that one of our Customer Support agents has already contacted you and notified you with all the necessary information regarding the status of your order.
Thank you for your patience and understanding!
Best,
Christine
Seit 4 Monaten keine Bestellung
Seit 4 Monaten keine Bestellung, kein Geld zurück. Finger weg!
22 février 2023
Avis spontané
Réponse de Nuve
Hallo Linette,
vielen Dank, dass Sie sich die Zeit genommen haben, uns ein kurzes Feedback zu schreiben!
Wir verstehen, dass Sie ab dem Zeitpunkt, an dem Sie hier posten, ziemlich lange auf Ihre Bestellung gewartet haben. Das tut uns sehr leid!
Das ist definitiv nicht das, was wir uns für unsere Kunden wünschen, und wir würden nichts lieber tun, als die Dinge zu ändern.
Wenn Sie noch keine Unterstützung für Ihr Anliegen erhalten haben, senden Sie mir bitte eine E-Mail an christine@mynuve.com. Ich werde mich persönlich darum kümmern und eine zufriedenstellende Lösung für Sie finden.
Mit besten Grüßen,
Christine
If I could give a zero I would
If I could give a zero I would. I cannot review the product I purchased tell as I ordered the wrong size and am in a very cumbersome process of a “return”…but they don’t take returns; they want you to replace the item. The website claims “easy returns “; not sure what is easy about it. You have to contact customer support before doing a return.
17 février 2023
Avis spontané
Réponse de Nuve
Hi Marcine,
Thank you for taking a few minutes to share your thoughts here!
It seems that you have had a less than ideal experience with our company. We understand that you received the wrong size sneakers, and that as of posting here, you have been having a hard time returning it. Additionally, you are not satisfied with our return policy.
We would like to clarify that we do accept our returns. However, as stated publicly on the “Terms and Conditions” and “Our return policy” sections of our website, we require our customers to contact us first before returning their product so we can provide the correct procedure and return address.
Upon checking, I can see here that one of our Customer Support agents has already assisted you with your concern, and you have returned your products to one of our official return addresses.
If you ever need further assistance, you may indicate that in your response to our email.
Again, we apologize for the inconvenience!
Best,
Christine
shoes ordered in December for…
shoes ordered in December for Christmas, 2 emails to say they have been dispatched, still waiting, dreadful service
4 décembre 2022
Avis spontané
Réponse de Nuve
Hello Kevin,
Thank you for your feedback.
I am sad to learn that you have yet to receive your product. It also seems that our customer support failed to assist you properly. That's surely not the way how we want to treat our customers. Please accept my sincerest apologies for the inconvenience!
I am not sure why the package is not with you but I will check that asap. Please contact me directly at christine@mynuve.com with your order details and I will be more than happy to assist you.
I look forward to your email.
Kind regards,
Christine
My first pair of shoes were fantastic/but can
My first pair of shoes were fantastic. Now I am shocked & looking out for others. Wanted to share my experience. This is becaus I made the mistake and decided I wanted more. I have not been able to get my order or refunded. DO NOT do business with this company. If you want to throw your money away, send it your favorite charity. I went to file a report with PayPal, because now their website comes up as broken. :-(
9 novembre 2022
Avis spontané
Réponse de Nuve
Hello there,
Thank you for taking a few moments to share your review here!
We understand that you were pleased with your first order from us, but your second order didn’t go as well, as you have not yet received it as of posting here and you were not able to get a refund. We are very sorry to hear that!
This is definitely not something that you would like for our customers, and we hope you would give us a chance to make things right.
If you still haven’t received your order or a refund by now, kindly reach out to me at christine@mynuve.com, and I will make sure to help come up with a satisfactory solution for you.
Best,
Christine
They are a terrible company
They are a terrible company. They do not have a number for customer service. I sent my purchased items back and they want give me my refund. Please, if you order from an online vendor, check the reviews first. I learned my lesson. I will never order from here again. I lost $150.00.
9 février 2023
Avis spontané
Réponse de Nuve
Hi Fred,
Thank you for taking a few moments to send your feedback here!
We understand that as of posting here, you have yet to receive your refund for the items you returned. We are sorry to hear that!
We would like to let you know that you can always contact us through the email address indicated on the footer of our website.
As for your concern, we hope that you have contacted us first before returning your items. As indicated on the “Our return policy” and “Terms and Conditions” sections of our website, we have stated that our customers have to get in touch with us first before proceeding to return their products so we can send the correct return addresses and procedure. Otherwise, the product might be sent to an incorrect address, and a refund won’t be issued.
However, if you have already done this and you still haven’t received your refund after all this time, please email me at christine@mynuve.com, and I will be more than happy to look into this and assist you myself.
Best,
Christine
Poor Customer Service--No Refund as Promised…
Received a reply from Mynuve that they would refund my purchase. It has now been over 8 days, no refund.
Still looking for a refund of 129.95. I have sent over 6 emails with no response. Do not do business with this company. I have been trying to get a refund since January 22, 2023. Today is February 8, 2023.
22 janvier 2023
Avis spontané
Réponse de Nuve
Hi Lynn,
Thank you for taking the time to provide us feedback!
We understand that as of writing here, you have yet to receive the refund for your order, and that reaching out to us to follow up on its status had been a difficult task for you. Please accept our sincerest apologies for the delay and inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Upon checking, I can see here that a full refund has already been issued to your account. If you ever need more assistance, kindly get in touch with me at christine@mynuve.com.
Best,
Christine
Consumer fraud
Consumer fraud. Sends inferior
Product. To return, must send email within 14 days. They don’t respond to email.
14 janvier 2023
Avis spontané
Réponse de Nuve
Hi Julie,
Thank you for taking a few minutes to share your feedback here!
We are very sorry to hear that our product did not meet your expectations! We understand that everyone has different needs, and our product might not always be the best choice for everyone.
Upon checking, I can see here that you have sent us an email last 01-23-2023 regarding your concern. By 01-25-22, one of our Customer Support agents got back to you with a satisfactory solution for your concern.
Kindly double check your inbox, or check the Spam folder, as our emails sometimes go through there.
Best,
Stephanie
I purchased two orders before Christmas…
I purchased two orders before Christmas and never got it. They took the money in my bank account. I’m thinking I was scam.
26 décembre 2022
Avis spontané
Réponse de Nuve
Hi Charlene,
Thank you for taking a moment to post your feedback here!
We understand that as of writing here, you have yet to receive the orders you placed with us before Christmas. We are sorry to hear that.
Upon checking, it seems that the only order we have in our system under your name and email address is your order for Hypersoft Sneakers, which was already delivered to you last 11-26-22. Additionally, the only email we received from you was for the same product.
If you have placed another order under a different name or email address, and you still haven’t received it, please contact me directly at christine@mynuve.com, and I will be more than happy to help you locate your order.
Best,
Christine
No one monitors the customer service email
I’m have emailed this BS company three times trying to initiate a return for the Hyper arch motion sneakers. First of all, their shoes are crap, i sole is flat as hell and ZERO arch support. So far, no customer service, no response, to my emails. DO NOT ORDER FROM THIS COMPANY.
28 janvier 2023
Avis spontané
Réponse de Nuve
Hi Erlina,
Thank you for taking the time to share your thoughts here!
We understand that our Hyper Arch Motion Sneakers did not meet your expectations and that you have been trying to get in touch with us for the return of your Hyper Arch Motion Sneakers, but as of posting here, you have yet to receive a response. We apologize for the inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
As for the product, we understand that everyone has different preferences, and finding the right sneakers online can definitely be challenging, especially when dealing with issues like the ones you just discussed.
Upon checking, it seems that one of our Customer Support agents has already addressed your concern and provided a satisfactory solution via email. Please check your inbox.
Again, we are sorry for all the trouble!
Best,
Christine
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