The product is as advertised… it’s far superior to similar types and it makes my feet soft in a few minutes without any pain at all. I was gifted one by a friend initially and it was fantast... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Your online guide to comfort
Coordonnées de contact
Etats-Unis
- mynuve.com
1,9
Bas
142 avis
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SCAM ALERT!NOT EVEN WORTH A STAR
SCAM ALERT!NOT EVEN WORTH A STAR. PRODUCT NOT DELIVERED. CANT GET IN CONTACT WITH ANYONE. NOTHING BUT AUTOMATED EMAILS. SCAMMERS. TAKE YOUR MONEY AND LEAVE CUSTOMER WITH NOTHING. NO ONE TO CONTACT. NO PRODUCT AND NO MONEY. HUGE SCAM!
5 décembre 2022
Avis spontané
Réponse de Nuve
Hi Lydia,
Thank you for taking some time to leave us a feedback!
It seems that you have had a frustrating experience with out company. We understand that as of writing here, you have yet to receive your order or a response from your attempts to reach out to us. Please accept our sincerest apologies for the delay and inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also admit that we have struggled with shipping orders in a timely manner in the past months. We have been severely underprepared for the rise in demand for our product. We made some changes, and we expect things to improve soon.
I can see here that you have already received a refund for your order.
Again, we apologize for all the trouble!
Best,
Christine
I ordered a pair of sandals back in…If you’re thinking about ordering, DON’T!!
I ordered a pair of sandals back in November on their 15th. I’ve tried contacting them three times and have yet to receive a response!!
If you’re thinking about ordering from them think twice!
Worthless company in my opinion!
15 novembre 2022
Avis spontané
Réponse de Nuve
Hi CJ,
Thank you for taking a few moments to send your feedback here!
We are sorry to hear that it has been taking quite a while for your order to arrive and that reaching out to us had been a difficult task for you, as of posting here.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our shipping time, we must say that we have been severely underprepared for dealing with the ever-increasing volume of orders we have been receiving. We made some upgrades to our shipping department, and we expect things to improve soon.
Hopefully, your order has already arrived to your location by now - but if it still hasn’t, please feel free to email me at christine@mynuve.com so I can look into this and help you locate your order.
Best,
Christine
I am changing my review
I wrote a couple of days ago, saying l don't normal wrote on these sites. And saying l have received the items or heard back from email.
Well yesterday l received the items l had ordered. I am very pleased with the items received. Thank you.
It doesn't take very much to say there's a delay due to .... the customer then knows what's happening, more likely to reorder and encourage others.
3 décembre 2022
Avis spontané
Réponse de Nuve
Hi Annie,
Thank you for taking a few minutes to write us a feedback!
We are sorry that it took a while for your order to arrive, but we are glad to hear that you finally received it and that you were pleased with our products!
We must say that we have been ill-prepared for the ever-increasing volume of orders. We have made some changes, and we expect things to improve soon.
We do understand that you would prefer it if you received regular updates regarding your order. Rest assured that we are improving our Customer Support procedures and hiring more agents so we can accommodate our customers’ concerns more promptly.
Once again, we apologize for the delay. Thank you for choosing to shop with us! We look forward to doing business with you again soon.
Best,
Christine
I ordered the Baerskin jacket
I ordered the Baerskin jacket, very cool looking, on October 17. I contacted them three times on October 24/27/29 concerning status of delivery, finally they respond on October 29 with lovely assurances about checking on the delivery, but nothing really actionable. I contacted them again November 25 as the product was still not delivered. They then contact me on the 28th indicating everything looks like it should be delivered. I respond the next day saying too long is too long. They then reply the next day that the shipment is lost and they will replace the order (I’d sure like that experience again - NOT!) and on top of that they will give me a 15% discount if I spend $50 more with them….the nerve! I have continued to ask for a refund (today is Dec 3), such a disappointment.
I have subsequently been granted a refund. DONE
17 octobre 2022
Avis spontané
Réponse de Nuve
Hi Mark,
Thank you for taking a moment to leave a review here!
It seems that you have had a less than ideal experience with our company. We understand that as as of posting here, you have been waiting for quite a long time for your order to arrive, only to find out that it has been lost in transit. We are very sorry to hear that.
We must say that shipping has indeed been one of our main weaknesses in the past year. Although our company and our partners go to great lengths to ensure timely and smooth delivery of orders, unexpected errors might sometimes occur. We have been making some changes, and we expect things to improve soon.
Upon checking, I can see here that you have already received a refund for your order.
Again, we apologize for all the trouble!
Best,
Christine
I have 4 jackets to return and can not…
I have 4 jackets to return and can not get the form to return in the 14 day period. Notified bank of no customer on trying to return the items. Keep all your emails as evidence for the credit card company.
5 novembre 2022
Avis spontané
Réponse de Nuve
Hi Ray,
Thank you for taking a few minutes to share your thoughts here!
We are sorry to hear that as of posting your feedback here, you seem to be having difficulties with getting assistance in returning your products.
We must admit that we have been overwhelmed with the high volume of emails we have been receiving, which caused the delay in our responses. We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Upon checking, I can see that one of our Customer Support agents has already responded to your email with our return form and procedure last 12-18-22. Kindly check your email inbox.
If you can’t find this email, and you are still interested in returning your products back to us, kindly reach out to me directly at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Think twice
Think twice before dealing with this company. Multiple emails to try and find out when product purchased will be delivered but just get reply saying very busy and will get back within 48 hours but never happens.
1 novembre 2022
Avis spontané
Réponse de Nuve
Hi Paul,
Thank you for taking a few minutes to share your review here!
It seems that our lack of response to your email inquiries regarding the status of your order has left your experience with our company so much to be desired. We apologize for the inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also say that we have had challenges with shipping products on time for the past year. Luckily, we have found better transportation solutions. We expect things to improve soon.
I can see here that you have already received your order. If you ever have further concerns or need assistance, please send me an email at christine@mynuve.com, and I will gladly help you.
Best,
Christine
Visited the website once, got bombarded with emails
Visited the website once, put in email for one of those 10% off deals. They ended up sending me at least 14 promotional emails a DAY. Read other reviews and decided not to try to buy anything.
21 novembre 2022
Avis spontané
Réponse de Nuve
Hi Hailey,
Thank you for taking the time to write us a feedback!
We understand that you have been receiving unwanted promotional emails from us, and this has caused your frustration towards our company. We are very sorry to hear that.
You may click the “Unsubscribe” button at the far bottom of our email so you can opt out of receiving more of them in the future.
If you can’t find the button and you need further assistance, I can also help you. All you have to do is contact me directly and provide your email address at christine@mynuve.com so I can remove you from our mailing list myself.
Again,m we apologize for the inconvenience, and we hope you give our store another chance in the future.
Best,
Christine
I am out $99 !!
I am out $99 !!! for a Baerskin hoodie. Polite auto responses and finally a tracking number....for a deilvery on the opposite coast! I'm just sick about this.
9 novembre 2022
Avis spontané
Réponse de Nuve
Hi Linda,
Thank you for taking some time to write us a review!
We are sorry to hear that when you finally received a tracking number, you have found that your order was being delivered to an incorrect location.
Our team goes through great lengths to ensure that the delivery of our products goes smoothly. However, unexpected errors might sometimes occur.
If you have yet to receive assistance regarding this issue, I would love to look into this myself and find out what happened with your order. Please email me directly at christine@mynuve.com so I can help you further.
Best,
Christine
Terrible company
Terrible company. I put 2 separate orders in for Baierskin hoodies on November 12th. Happily took my money. Several emails thanking me for purchasing while at the same time promoting another business. Since then, crickets. Although i get promotional mail once or twice a day! I have emailed 3 times always getting an automatic reply that it will be up to 48 hrs to hear back. And NEVER hearing back.
24 novembre 2022
Avis spontané
Réponse de Nuve
Hi Tracy,
Thank you for taking a few moments to post your feedback here!
We understand that as of posting here, the two orders you placed with us for Baerskin Hoodies have not been delivered yet. Additionally, when you tried contacting us, you didn’t receive a response. We are very sorry to hear that.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also admit that we have had challenges with processing and shipping orders in a timely manner in the past months, as we were severely underprepared for dealing with the rise in demand for our product. We have made some changes, and we expect things to improve soon.
We hope your orders have already made their way to you by now. However, if that’s not the case, please feel free to reach out to me at christine@mynuve.com so I can look into this and find out what happened with your order.
Best,
Christine
Genau so,wie bei den letzten zwei…
Genau so,wie bei den letzten zwei Bewertungen beschrieben.
Warte seid 2 Monaten…Geld ist weg.Erstatte Anzeige
25 novembre 2022
Avis spontané
Réponse de Nuve
Hallo Claudia!
vielen Dank für Ihre Rückmeldung!
Es tut uns leid zu hören, dass Sie Ihre Bestellung immer noch nicht erhalten haben, als Sie hier gepostet haben.
Wir müssen zugeben, dass wir im vergangenen Jahr Probleme mit der Versandzeit hatten. Glücklicherweise haben wir bessere Transportlösungen gefunden. Wir erwarten, dass sich die Dinge bald verbessern.
Wir hoffen, dass Ihre Bestellung inzwischen angekommen ist. Sollte dies jedoch nicht der Fall sein, schreiben Sie mir bitte eine E-Mail an christine@mynuve.com, und ich werde Ihnen gerne weiterhelfen.
Beste Grüße,
Christine
Trash Company, Watch out
I wouldn't give them a star!!! I ordered a BEARSKIN Hoody from them, they were happy to accept my money and to precess the purchase. They then told me the order is on it's way. Two months and 9 emails later finally got my hoody. Bombarded my email with deals, never aswered my emails RUDE!!! Then out of the blues I got an email my hoody is on its way??? So I leave up to you to make your mind about them. I honestly though I got fleeced.
18 novembre 2022
Avis spontané
Réponse de Nuve
Hi Alain,
Thank you for taking some time to share your thoughts here!
It seems that the long shipping time and lack of response to your emails has caused your experience with us to be less than satisfactory. We apologize for all the trouble!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must admit that processing and shipping orders in a timely manner had been challenging for us in the past months, as we were ill-prepared for dealing with the ever-increasing volume of orders we have been receiving.
We hope you have already received your order by now. However, if that's not the case, kindly contact me at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Sent Consumer Report To The FTC
They don’t provide tracking number. I’ve emailed several times about not receiving order. They don’t address complaints & take advantage of my emailed responses by inundating my inbox with promotional spam. $100 isn’t a lot of money, it’s the blatant false advertising of products they don’t deliver, poor quality, delivering items not ordered & mismatching sizes as per their 1 star rating reviews. They’re raking in the money while ripping off unsuspecting everyday people. DO NOT PURCHASE FROM THIS COMPANY, REPORT AND BLOCK
1 mars 2022
Avis spontané
Réponse de Nuve
Hi Claire,
Thank you for taking a moment to write your thoughts here!
We understand that the long shipping time, lack of communication regarding your order from our end, and receiving promotional emails from our company have caused your less than satisfactory experience with our company. We are truly sorry to hear that.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our promotional emails, you may opt out of receiving them by clicking "Unsubscribe" at the far bottom of the email. You may also send me the email address you have been receiving these promotional emails in at christine@mynuve.com, so we can remove you from our list.
We hope your order has already made its way to you by now - but if it hasn't, kindly contact me at the email address I've provided above, and I will gladly assist you.
Best,
Christine
They took my money, no product, no response, arrived 6 weeks late
Beware of this fraud. I paid MyNuve for two products, I never received them and 4 weeks later, I cannot get anyone to respond to me--ever.
The details: I made two orders with MyNuve, each with one Baerskin Tactical Hoodies on Oct. 18th. I received confirmation emails from "Jenny @ MyNuve.com" on Oct 18th. The products are supposed to ship "within 10-14 business days". On Nov 15, I began emailing daily MyNuve and Baerskin asking for a status. I have never received a response. Now Nov 18, I sent emails requesting cancellation and refund. Next step is to report this fraud to my credit card. What a waste of my time.
UPDATE: I did eventually receive the products, about 6 weeks after the orders were placed.
16 octobre 2022
Avis spontané
Réponse de Nuve
Hi JR,
Thank you for taking a few minutes to write a review!
We are sorry to hear that as of posting here, it has already been past the delivery timeframe, and your order is still yet to arrive - and when you tried reaching out to us for updates, and eventually, cancellation and refund, you did not receive a response. That must have been such a frustrating experience.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must say that we have been severely underprepared for dealing with the rise in demand for our product. As a result, we had difficulties processing and shipping orders in a timely manner. We have made some upgrades to our shipping department, and we expect things to improve soon.
We hope your order has already arrived by now, or that you have finally received a resolution for your concern. However, if that's not the case, please write to me at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Actually they should not get a star
Actually they should not get a star. I wished I read reviews first. I order shoes over 6 weeks ago. They finally said they are lost and will send me a free pair. That is funny since I paid for them. I am going to report them and hopefully get them investigated and shut down. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!
1 octobre 2022
Avis spontané
Réponse de Nuve
Hi Sue,
Thank you for taking a few minutes to share your feedback with us here!
We understand that you were informed that the product you have been waiting to arrive for quite some time was lost, and that you were not satisfied with the solution that was offered to you. We are sorry to hear that!
Instances where the package gets lost might not be a common phenomenon, but they do occur sometimes due to human error. We understand that when cases like this occur, it is our responsibility to proceed with fulfilling this order since the customer paid for it - which is why you were offered a reshipment of your product at absolutely no additional cost for you.
In your case, we only stated that the replacement will be free of charge to assure you that you will not be incurring any costs from the reshipment of your product. We are also flexible in offering other options, should the customer refuse a reshipment.
I can see here that your concern has already been addressed by one of our Customer Support agents, and a satisfactory solution was offered to you.
Again, we sincerely apologize for the inconvenience!
Best,
Christine
No customer support for returns
I wish I'd read the reviews before I ordered. I did receive the shoes, but they are not very comfortable, so I wanted to return them. There was no invoice included with the shipment and nothing that included the name of the company.
I had to search through my emails for the info. I found the website
& followed the instructions for returns, but after several days and follow up emails, have received no response. I would not recommend ordering anything from mynuve.com.
16 novembre 2022
Avis spontané
Réponse de Nuve
Hi Vanilla,
Thank you for taking some time to post a review here!
We understand that the product you received was not comfortable enough for you, and that you seem to have had a hard time figuring out how to return it. Additionally, when you finally returned it and tried contacting us for updates regarding your refund, you did not receive a response. That must have been such a nuisance. We are truly sorry for all the trouble!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
We would like to let you know that our return policy is indicated publicly on the "Our return policy" section of our website. There, you will find the complete instructions on how to return items back to us.
As for your concern, we hope you have already received your refund by now, but if that's not the case, kindly reach out to me at christine@mynuve.com and I will assist you myself.
Best,
Christine
I placed an order almost four weeks…
I placed an order almost four weeks ago. They took my money. I have NOT gotten my item. There is no phone number to call and they do not respond to emails. I'm out alot of money and nothing to show for it! Don't buy from them!
20 octobre 2022
Avis spontané
Réponse de Nuve
Hi Sue,
Thank you for taking a few moments to write us a feedback!
We understand that the long shipping time and lack of response from our end has left your experience with us so much to be desired. We are truly sorry for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must say that we have been ill-prepared for dealing with the ever-increasing volume of orders - which resulted in some slight delays in the processing and shipping of some orders. We have made some changes, and we expect things to improve soon.
We hope you have already received your order by now - but if that's not the case, please send me an email at christine@mynuve.com and I will personally look into this and help locate your order.
Best,
Christine
Not an honest merchant.
I ordered a pair of shoes from them in March of 2021 and never got them,neither did I get my money back,I don t think they have a customer service.
They had the NERVE to ask me to buy another pair...ugh! some people are shameless.
15 novembre 2022
Avis spontané
Réponse de Nuve
Hi Giovanni,
Thank you for taking the time to post a short feedback here!
We are truly sorry to hear that you never received the product or a refund from an order that you placed with us from us a while back, and that you seem to have had a difficult time getting in touch with us.
This is definitely not something that we would like for our customers, and we hope you would give us a chance to find out what happened with your order and hopefully come up with a satisfactory solution for you.
Kindly contact me directly at christine@mynuve.com and I will be more than happy to assist you regarding your missing order myself.
Best,
Christine
Please don't do business with this company. Shady to say the least!
I ordered 2 pair of their hypersoft shoes. Immediately I realized these would not work for me. I contacted the company through their email and they sent me a return label and instructions.I returned my order. The company received my return on Oct 17th,2022. I have sent over 20 emails asking about my refund. No response. I finally contacted my credit card company and started a dispute. Well finally I received an email today from Nuve stating my refund is being processed. This company should be shut down. Shame on them. Taking people's money is shameful!!!!! Save yourself time and money, steer clear of this company!!!!!
17 octobre 2022
Avis spontané
Réponse de Nuve
Hi Red,
Thank you for taking a few minutes to write your thoughts here!
We understand that you returned the two pairs of Hypersoft Sneakers you received as they did not work out for you, and it seems that our lack of updates regarding the refund for your returned items has caused your frustration towards our company. We apologize for the inconvenience!
We must admit that it has been taking us quite some time to respond in a timely manner in the past month due to the overwhelming volume of emails we have been receiving. Rest assured that we are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
I see that you have finally received your refund after a long wait. Again, we are sorry for all the trouble.
Best,
Christine
No reply to request for return and exchange
Emailed regarding return order for exchange but STILL NO REPLY. Disgraceful service. Three pairs of sandals purchased but too small. Shall be reporting to Trading Standards.
14 novembre 2022
Avis spontané
Réponse de Nuve
Hi Lynn,
Thank you for taking a few moments to share your feedback here!
We understand that the products you received were too small for you and as of posting here, you have yet to receive a response regarding your request for exchange. Please accept our sincerest apologies for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Upon checking, I can see that one of our Customer Support agents has already handled your concern and assisted you with the exchange process.
If you have further concerns or need more assistance, you may reach out to me directly at christine@mynuve.com, and I will gladly help you.
Best,
Christine
No customer service!
I ordered hypersoft shoes from MyNuve based on their advertising that they were super comfortable. When I finally received them, I wore them around the house for a couple of days and found that they were not comfortable at all. They promised you could return if not satisfied or better yet, that they would refund your money and you could keep the shoes! I have sent four emails to them regarding my desire to return them and received no reply similar to another customer that has had the exact same experience. Although they don't reply to my email, I receive daily emails advertising their products. Buyer beware!!!!
11 novembre 2022
Avis spontané
Réponse de Nuve
Hi Marleen,
Thank you for taking a few moments to write us a review!
We are sorry to hear that you didn't find our Hypersoft Sneakers to be as comfortable as you would have liked, and that reaching out to us had been a difficult task for you.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Customer satisfaction is important to us, and while we do offer exchanges or returns, we would like to clarify as per our policy that our that we would only issue a full refund if the product is returned back to us.
I can see here that you finally got ahold of one of our Customer Support agents, and they have already offered a satisfactory solution for your concern.
Again, we apologize for the inconvenience!
Best,
Christine
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