The product is as advertised… it’s far superior to similar types and it makes my feet soft in a few minutes without any pain at all. I was gifted one by a friend initially and it was fantast... Voir plus
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The product I received is nothing like the photos in the advertisement. Instead, it’s nothing more than a small low-quality electric sander. The on-off switch does not move to “off” so it has to b... Voir plus
Versand überall hin möglich. Rückgaben innerhalb 30 Tage … alles sehr präsent dargestellt. Im Kleingedruckten der Refund-Policy und sonst nirgendwo wird auf Folgendes hingewiesen: „Note: We only acce... Voir plus
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Your online guide to comfort
Coordonnées de contact
Etats-Unis
- mynuve.com
1,9
Bas
142 avis
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Terrible customer service
I received the Hypersoft shoes on Oct 27, wore them around the house that weekend, and found them to be very uncomfortable and unsupportive. The following week began my efforts to return the shoes. I have so far sent 7 emails to both MyNuve and Hypersoft customer support. Today will be the 8th. I have NOT RECEIVED ONE REPLY. Today is the end of the 14 day return period. Am I going to hear from them tomorrow? Or NEVER?? I'm afraid I just threw $79 out the window. I don't recommend buying anything from this company.
11 novembre 2022
Avis spontané
Réponse de Nuve
Hi Patty,
Thank you for taking a moment to leave a feedback here!
We understand that the Hypersoft Sneakers you received did not seem to fit you comfortably, and when you tried contacting us to have them returned, you did not receive a response. We apologize for the inconvenience!
We must admit that there have been some delays in our responses in the past months due to the high volume of emails we have been receiving. We have simplified our Customer Support procedures and added more agents to our team so we can address our customers' concerns in a more timely manner.
Regarding our policy, we would like to clarify that our customers are eligible for exchanges and returns as long as they contact us within 14 days from their delivery date - so the date of our response will not affect your eligibility for both options.
As for your concern, upon checking, it seems that one of our Customer Support agents has already provided assistance for your concern and catered to your request.
Again, we are sorry for all the trouble!
Best,
Christine
Horrible customer service.
I ordered hypersoft shoes from mynuve. The shoes did eventually arrive but are too big. I havev tried emailing and live chatting trying to exchange these shoes. Even though the have emailed me multiple times they now have no orders associated with my e mail phone number or order number.
4 novembre 2022
Avis spontané
Réponse de Nuve
Hi Karen,
Thank you for taking the time to write a review!
I'm so sorry to learn that the size you received was not good for you and that it proved difficult to get help from our customer support. We apologize for the inconvenience!
We always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And you wouldn't have to send back the shoes you have already received.
I see one of our agents is already in the process of helping you with the exchange. If there is anything else we can help you with, please feel free to contact us.
Kind regards,
Christine
Nuve SCAM!
I ordered one pair of shoes and received two pairs the same and was charged for both pairs. They were the wrong size and cannot reach anyone to return for a refund! Scam!
1 novembre 2022
Avis spontané
Réponse de Nuve
Hello Charmagne,
thank you very much for bringing this situation to our attention!
I can see that you had quite an unpleasant experience with our company. Please accept our sincere apologies for all the trouble we have caused you!
If I understand correctly, you only ordered 1 pair of shoes, but 2 orders were placed and delivered to you. To make matters worse, the shoes you received were not even the right size. I am really sorry to hear about this whole situation!
I would be happy to do a little research to find out what the culprit was and come up with a satisfactory solution for you. Please contact me by email at christine@mynuve.com, and I will be very happy to assist you.
Best regards,
Christine
Placed an order October 1,2022
Placed an order October 1,2022. Money charged but no sneakers. I ordered 2!! Still have nothing but the money was charged immediately. Not happy. VERY disappointed. Cannot get a response to my email to jenny@nuve etc. Now I see the low satisfaction ratings…
1 octobre 2022
Avis spontané
Réponse de Nuve
Hi Sharon,
Thank you for taking a moment to write us a review!
I am very sorry to hear about your experience with our company. Please accept our sincere apologies!
Regarding our shipping time, we will be the first to admit that this has been one of our main weaknesses in recent months. I'm happy to say that we have found better alternatives, and we expect improvement in the future.
That said, it must have been very frustrating that you didn't receive any communication about these issues and that you couldn't talk to someone who could help you. I am very sorry to hear that!
I am a Customer Support Supervisor and can definitely help you. You can always contact me directly at christine@mynuve.com and I can check the status of your order for you.
I'll be looking forward to hearing from you!
Best,
Christine
DO NOT ORDER FROM THIS COMPANY!
I have contacted support at mynuve.com TWICE to initiate a return (order #1945138). I have not gotten a response and it will soon be past their posted return period. The cozi slides are too big and very uncomfortable, definitely not worth $29.99. In reading other posts here I fear I have been scammed! I want a refund now!
27 octobre 2022
Avis spontané
Réponse de Nuve
Hi Ellene,
Thank you so much for taking a moment to post a comment here!
I am so sorry to hear that the Cozi Slides you received did not fit! Just to let you know, we offer a free exchange and do not require customers to return the ill-fitting pair of Cozi Slides.
To make a return, all you need to do is contact us via email within 14 days of delivery and express your intention to return the shoes to get the ball rolling. We offer our customers several options when they tell us they want to return the shoes; however, everyone can choose the option that suits them best.
If you prefer to return the items and receive a full refund, you should always be able to do so.
Please contact me directly at christine@mynuve.com. I will be happy to help you and make sure you get your money back or get a better-fitting pair of Cozi Slides.
I look forward to hearing from you!
Best,
Christine
SCAM !!!
SCAM !!!! SCAM !!!! SCAM !!!!
There is nothing more to say that has not already been said by multiple other reviewers
VERY DISSATISFIED CONSUMER
Barry
6 octobre 2022
Avis spontané
Réponse de Nuve
Hello Barry,
Thank you for taking the time to write a review!
It seems that you had a really unsatisfactory experience with our company. Please accept our sincere apologies for all the trouble we have caused you so far. We would love nothing more than to make it up to you!
My name is Christine, and I am Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some investigating and find out what went wrong here.
Please reach out to me directly at christine@mynuve.com. I want to get to the bottom of this and offer you a satisfactory solution, no matter what the initial issue may have been.
I'm looking forward to hearing from you!
Best,
Christine
Terrible experience!
I ordered the orange cozi slides in June 2022, did not receive them until September. I decided not to keep them and returned them however they were rejected for no reason (apparently they are being sent back to me).
Also my money was not refunded to
my bank. This is such a scam company; I will not buy again.
22 juin 2022
Avis spontané
Réponse de Nuve
Hi Audrey,
Thank you for contacting us!
I am so sorry to learn about your experience with our company.
From what I understand, you have already returned the items back to our return center but the items were rejected.
Regarding refunds, as long as the customer returns the product, and the product is in resellable condition (meaning it is not damaged, washed, or worn), we always issue a full refund.
Now, I am not sure what happened in your particular case and why the item was sent back to you, but I would love to investigate and make sure that you get your money back.
Please reach out to me directly at christine@mynuve.com, and I will contact you with a resolution as soon as I can.
Best,
Christine
Placed an order SEPT 23. Money gone but no bra
Placed an order SEPT 23. Still have nothing but the money was charged immediately. Not happy.
23 septembre 2022
Avis spontané
Réponse de Nuve
Hello Edel,
Thank you so much for taking a moment to share your experience with us!
We are very sorry to hear about this situation! Indeed, we have had some issues with shipping. We have made some changes and hope to improve the shipping speed.
I hope that you have received your order by now. However, if this is not the case, I would be happy to assist you personally.
Please contact me at christine@mynuve.com so we can find out what happened here and provide you with a satisfactory solution.
Best regards,
Christine
Huge Disappointment - False Advertisement
I ordered two pairs, they took a long time to shipped, over 4 weeks. After we got them, it was a terrible disappointment. Bad quality, not soft at all!!! Hard to walk safely because it is wobbly, feels like anyone can have an accident by injuring the ankle with a bad twist. I would not recommend these sneakers to anyone, don't waste your money. Their advertisement as being great sneakers qualifies for "False Advertisement."
21 septembre 2022
Avis spontané
Réponse de Nuve
Hi Flor,
Thank you for taking a few moments to post your review here!
We are so sorry to hear that it took a long time for your Hypersoft Sneakers to arrive, only to find out that they do not meet your expectations, as you found them to be hard and wobbly to walk in.
We understand that everyone has different needs when it comes to shoes, and finding the right ones can definitely be challenging especially when dealing with issues like the ones you just described.
Just to let you know, we do offer free exchanges. If getting sneakers in another size can help solve the issue, please contact me at christine@mynuve.com anytime so I can assist you with the exchange process.
Best,
Christine
Hypersoft Sneakers are ALL HYPE. Crooked company, crooked shoes!
I ordered the Hypersoft Sneakers which were touted as hyper-comfy for aching feet.
CAVEAT EMPTOR. Read the Terms and Conditions! I totally missed that this is a company in Switzerland that sends orders to a factory in CHINA which then ships to a US location and then to the buyer. It takes at least two weeks (not a problem, it did arrive on day 15) but if there is a problem, the home company DIV Group is not responsible.
Nor are they responsible if what you get doesn't fit the description.
Nor are they responsible if you decide you don't want it...send it back to the 'local' address they provide at your own expense (cost me $11.55) and IF they decide you didn't wear or remove tags or damage the product, they will issue you a refund.
In my case...the sneakers were visibly defective! The sole on one was crooked, so it had a mean out ward list....great way to roll an ankle. I didn't think I should have to pay to return it but they were not budging, referring (possibly by bot) to their Terms and Conditions.
I have started a chargeback request through PayPal and will surely get my $79.95 back but I will probably have to eat the $11.55.
BTW, the sneakers were cheap and poorly made.
RESPONSE TO COMPANY COMMENT:
My account was credited the $79.95…expedited because of PayPal intervention and my TrustPilot comments, and report to BBB, no doubt.
HOWEVER, despite the comment provided by the company rep, I have not been reimbursed for shipping. I will update this review when/if it arrives.
NEVERTHELESS, I stand by my evaluation of the poor quality control in the manufacturing process and feel that the explanation of the separation of design and manufacturing only supports it.
MOREOVER the Terms and Conditions protects the seller and provides no recourse for buyers.
As said initially: be aware.
UPDATE OCT 23. No reimbursement yet for shipping. I'm reaching out again to the rep that responded to this thread. I'll keep you posted.
1 octobre 2022
Avis spontané
Réponse de Nuve
Hi Joy,
Thank you for taking a few minutes to share your thoughts with us!
We are sorry to hear that our Hypersoft Sneakers did not meet your expectations, and that you were not satisfied with our return policy.
As a general rule, our customers indeed have to shoulder the cost for return shipping. This is because we are only a small company. We already offer free worldwide shipping, so we cannot afford covering the shipping costs for returns as well.
However, we highly value customer satisfaction, so we also offer free exchanges and partial refunds in case our customers don't want to go through the trouble of returning their products back to us.
Regarding our policy for returns, since we will be issuing a full refund for the product when it is returned to us, we require our customers to return the product back to us in good and resellable condition.
However, for damaged items, we have a different exchange and refund procedure for that. This is because we believe that even though we implement strict quality control, due to the high volume of orders, we understand that there are some exceptions - and our customers do not have to pay the price for that.
Lastly, our product is designed in Europe and manufactured in China. This business approach allows us to ensure reliable quality control at every stage of the manufacturing process.
We understand that you have already filed a dispute with PayPal for your refund, but should you ever require future assistance, please email me anytime at christine@mynuve.com and I will be happy to help.
Best,
Christine
These scammers do not need half star.
These scammers do not need half star.
Thieves sent me the wrong size and insisting size 9 is the same as 9/5. Refused me my full refund as advertised. We are still on the case 😒
20 septembre 2022
Avis spontané
Réponse de Nuve
Hi Antonio,
Thank you for taking a moment to leave your feedback here!
We are sorry to hear that the product you received did not seem to fit you well.
As for the sizing issue, unfortunately, there is no official or universal conversion system out there that we could use to describe the available shoe sizes with total accuracy.
We have done a lot of research before coming up with our current size chart; however, we recognize that some of our customers are having trouble getting their correct size. We definitely understand what a nuisance that can be, and we are sorry for the inconvenience!
We are currently working on updating the information available on our website to make it easier for our customers to pick the best-fitting size for themselves.
As for your order, I can see here that a free exchange is no longer possible, as the size we sent you is already the biggest size we have. Ot seems that you have already received an email containing our return policy, where we explained that you can either keep the product and get a partial refund or return the product back to us and get a full refund.
I can see that you have yet to send your response on which option you prefer. If you ever need further assistance with your order, you may respond to the most recent email you received from us or send me an email at christine@mynuve.com so I can assist you myself.
Best,
Christine
They don’t even deserve one star
They don’t even deserve one star. I wish there was some way to get these reviews posted on their website to warn, people. Their products are cheap, ugly, don’t fit. Also they are out of china so items take forever to receive, and you can’t return even though they say you can. Ok so you can return paying 10.00 plus in postal charges. And they only want to give you 40% return of your item, they prefer to give you that in credit on another cheap product.
4 septembre 2022
Avis spontané
Réponse de Nuve
Hi Conder,
Thank you for taking a few moments to leave a feedback here!
We are sorry to hear that it took quite some time before you received your order, only to find out that they do not fit you well and that they did not meet your expectations.
We have to admit that we have been ill-prepared with the high volume of orders. We have recently made changes to our shipping department, so we expect our shipping speed to improve soon.
As for your other concern regarding returns, we do allow our customers to exchange or return their items, as long as they are able to contact us within the prescribed period.
In the meantime, if you would like further assistance regarding your order, kindly contact me at christine@mynuve.com and I will be more than happy to assist you.
Best,
Christine
I purchased a pair of tennis shoes and…
I purchased a pair of tennis shoes and a sandal both were too small. Cost $109. They said they would give me a refund if in original packing. I sent them back, unworn and in the orginial packing and they only refunded me $29.00. These people are a ripoff. Shipped from China took 2 months to get them
26 septembre 2022
Avis spontané
Réponse de Nuve
Hi Douglas,
Thank you for taking the time to share your thoughts with us!
We are sorry to hear that it took a while for your order to arrive, only to find out that they were too small for you.
Indeed, we have had quite a few issues when it comes to shipping. Fortunately, we have found better transportation solutions, and our shipping speed should be improving soon.
Regarding the products you returned, as a general rule, that is true. We accept product returns in exchange for a full refund, but we require our customers to return the item in its original packaging and in resellable condition (meaning, the item should be unworn, unwashed, and with all labels and tags attached).
In the meantime, if you have more questions or require further assistance, kindly send me an email at christine@mynuve.com.
Best,
Christine
Leider warte ich jetzt seit 2 minaten…
Leider warte ich jetzt seit 2 monaten auf meine bestellung . Bei nachfrage ist das paket verschwunden .. ich habe mit paypal bezahlt und muss mir anscheinend mein Geld zurück holen . Nie mehr wieder dort bestellen !
Bin sehr verärgert ..
23 septembre 2022
Avis spontané
Réponse de Nuve
Hallo Anna,
es tut uns sehr leid, das zu hören und noch mehr, dass wir Sie enttäuscht haben.
In der Tat hatten wir einige Probleme, wenn es um den Versand ging. Glücklicherweise haben wir bessere Transportlösungen gefunden, und wir sehen bereits Verbesserungen in unserer Versandgeschwindigkeit.
Wir verstehen Ihre Enttäuschung jedoch sehr gut und möchten alles in unserer Macht stehende tun, um Ihnen zu helfen.
Ich verstehe, dass Sie bereits einen Fall bei PayPal eröffnet haben, aber wenn sie diesen Fall aus irgendeinem Grund nicht zu Ihren Gunsten abschließen, können Sie sich jederzeit direkt an mich wenden: christine@mynuve.com, und ich werde Ihnen persönlich helfen.
Beste Grüße,
Christine
I bought a pair of these cozi men…
I bought a pair of these cozi men supposably massage, comfortable slippers they are anything but—they are not comfortable. They don’t massage your feet they charge you €29:99 for just two pieces of rubber I would not buy these. Anyway you can get them on Amazon for €14. What a rip-off
Edward Travers
4 juillet 2022
Avis spontané
Réponse de Nuve
Hello Edward,
Thank you for your feedback!
While we regret to see that we have let you down, we appreciate having the opportunity to learn what our customers most like and dislike about our products. It helps us grow.
But more importantly, we wouldn't want you to be stuck with a product that doesn't meet your expectations. So we'd also like to take this as an opportunity to make it up to you.
Please contact me at christine@mynuve.com, and I will do my best to find a satisfactory solution for you.
I'm looking forward to hearing from you!
Best,
Christine
I bought "Hypersoft Sneakers" from "My Nuve". Bad move!
I bought "Hypersoft Sneakers" They took much longer to arrive than stated. I asked for a size 41. They were marked 41 but I could not get my feet into them. I can either put this down to experience or risk sending them to the Slovak republic (they may not arrive), or keep the too small sneakers and get back 40% of the order value. A nice little earner for someone. I have been overwhelmed with other offers from this company which seems to operate in the UK out of Ipswich, but they don't accept returns there.
20 septembre 2022
Avis spontané
Réponse de Nuve
Hello,
Thank you for bringing this issue to our attention!
I am very sorry to learn that you waited so long for your order only to find that the shoes did not fit. We apologize for the inconvenience!
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. Plus, you wouldn't have to send back the shoes you have already received.
Please reach out to me directly at christine@mynuve.com, and I will make sure you get a new pair of shoes.
Best,
Christine
I'm very satisfied with my order and service.
I'm very satisfied with my order and I'm very thankful for the service provided by MyNuve.
Fatima (email) and Arian (phone) were very understandable on my needs and did everything they can to help.
12 septembre 2022
Avis spontané
There is no refund coming from this company!
Having returned the cozi slides using the Slovak Republic address sent by Mynuve/Cozi slides customer services, in an attempt to receive a refund, the package was returned to me, unopened from the Slovak Republic address, with REFUSED stamped on it!
I e mailed the following question:
Could you explain why my parcel containing the cozi slides has now been returned to me?
The address is cut and pasted from the form sent to me and your instructions followed. What is the purpose of this?
Below is their response:
We would like to take this opportunity to sincerely apologize to you for any inconvenience caused.
However, please note that we are not able to track your package using the tracking number you provided. We would kindly ask you to provide us with a valid tracking number or a receipt associated with the return so that we can see what is the location of your return and so that we can proceed accordingly.
Clearly a scam, the money I paid was pocketed by an account holder in Delaware USA, in July 2022 and I have since then, continually been asked for tracking/ proof of sending number and even when it has been sent the next e mail asks for it again!
Buyer beware!!
18 septembre 2022
Avis spontané
Réponse de Nuve
Hello Holly,
Thank you for taking the time to write a review!
It seems like you've had a terrible experience with our company. Please accept our sincerest apologies for all the trouble we have put you through up until now. We would love nothing better than to have the opportunity to make it up to you!
My name is Christine, and I am Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some investigating and find out what went wrong here.
Please contact me directly at christine@mynuve.com. I'd like to get to the bottom of this and provide you with a satisfactory solution, regardless of what the initial problem may have been.
I look forward to hearing from you!
Sincerely,
Christine
Scam! Do not buy here!
I ordered a pair of trousers that never got delivered. When I contacted them about it, they claimed the package got lost in transit. They then said they would sent me a new pair. When I contacted them again after two weeks, because I did not receive anything, they said they did not have the color in stock anymore. They offer all kind of discounts when placing a new order, when they did not even deliver my first order.
Scammers! Do not buy!
15 septembre 2022
Avis spontané
Réponse de Nuve
Hello Jos,
Thank you for taking a few moments to write a review!
It seems like you've had a horrible experience with our company. I'm sorry to hear that delivering what you ordered and paid turned out to be so much more difficult than it should have been.
Please accept our sincerest apologies for the inconvenience and give us a chance to sort this out together! All we want to do now is make it up to you. Please reach out to me at christine@mynuve.com. I will personally look into this for you and find a satisfactory solution.
I'll be looking forward to hearing from you!
Best,
Christine
I ordered the arch soft sandal
I ordered the arch soft sandal. It took a long time to receive. I was able to track the order after going thru some hoops. The sandals are actually wonderful. They looked clunky on my feet so I cut the upper strap off so they look like Dr Scholls only much more comfy. I wear them all the time. I'm now ordered a pair for my neighbor.
6 juin 2022
Avis spontané
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