Najaf Rugs Avis 

322
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A fantastic job once again! This is the 3rd time I've purchased from this company. Their products are of great quality; shipping is fast and their service and attention to detail is impeccable. I can'... Voir plus

Noté 5 sur 5 étoiles

Our Afghan Chobi rug arrived today 3 days after we chose it online. It is glorious. Its colours are rich and warm, the style elegant… it just glows. We appreciated the wide choice Najaf offers, the ea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The rugs I have purchased from Najaf are beautiful, unique and beautifully crafted. I love them both and have just ordered a third. Delivery is always prompt and efficient and the rugs arrive in top... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 91615529710

  1. Magasin de tapis
  2. aussi dans
  3. Magasin de moquette

Écrit par l'entreprise

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

322 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(322)

40 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fast shipping

Fast shipping
Excellent packaging
Loved the personal touch with the note
Product was as described

25 octobre 2022
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Réponse de Najaf Rugs

Thank you for the 5-star review, Sarah! We appreciate it so much.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

Absolutely love the rug I got

Absolutely love the rug I got from Najaf. The quality was excellent for a vintage piece, price was really good and shipping was very fast and free! Will definitely be using these guys again. Thank you

19 octobre 2022
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Réponse de Najaf Rugs

Thank you for your kind words Netta! We appreciate you taking the time to leave us a review.

We hope you love your rug forever.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

I have been looking online at Najaf's…

I have been looking online at Najaf's beautiful hand-made rugs for a long time; umming and ahhing about what I should buy. I wanted something that was vintage, original and that I could live with for a long time. The photographs of the rug I purchased were accurate for both colour and condition ( which were respectively jewel toned and immaculate ) and the delivery was fast. I particularly liked that my rug had been wrapped up with a bow and had a card telling me how to care for it. I am delighted with "my rug" and the Najaf staff that made it so easy.

30 septembre 2022
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Réponse de Najaf Rugs

Thank you for the great review Paula; we're so happy to hear about your experience!

We hope you love your rug forever.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

War Rug

Absolute pleasure to deal with. Such a brilliant company, so so so happy with my new rug.
Thanks so much guys.
BEST!

16 septembre 2022
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Réponse de Najaf Rugs

Thank you so much for your 5-star review Tim!

We appreciate it so much.

Noté 5 sur 5 étoiles

rugs

Fabulous other than initially asking for a review before I'd received my rug!!!!

7 septembre 2022
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Réponse de Najaf Rugs

Thank you for your 5-star review Lisa, we appreciate it so much!

Noté 5 sur 5 étoiles

Perfection

It was a delight to meet Najaf and Maria; their expert knowledge of and passion for their rugs made it a pleasure to purchase a beautiful rug from them. Nothing was too much trouble and above all they wanted us to be happy with our choice of rug. It is a stunningly beautiful hand woven traditional Oushak rug and we are indeed very happy. If you want a rug, Najaf and Maria are the people to go to - you don't need to go anywhere else. Thank you, Joan and Peter

29 août 2022
Avis spontané
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Réponse de Najaf Rugs

Thank you, Joan and Peter! It was a pleasure to meet you and help you with the rug. I'm so pleased you chose the incredible Oushak rug; it was beautiful.

We hope you enjoy it forever and look forward to seeing you both again.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

I bought a beautiful carpet online

I bought a beautiful carpet online, it arrived within a week with a beautiful card. The carpet looks even better than the photo. Very happy

20 août 2022
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Réponse de Najaf Rugs

Thank you so much, Beth!

Noté 5 sur 5 étoiles

Highest quality rugs and saddle bags.

My latest purchase from Najaf was a saddlebag complete with all it’s colourful tassels. Like the rug and cushions I purchased previously it is in perfect condition with vivid, rich colours, just as depicted on the website. It arrived promptly and was securely packaged. I highly recommend Najaf Rugs for anyone considering their products.

11 août 2022
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Réponse de Najaf Rugs

Thank you, Hillary! We appreciate your constant support so much.

Noté 5 sur 5 étoiles

Wonderful business and I highly recommend you buyhighly recommend this wonderful…

I highly recommend this wonderful business. The online site has a great selection of rugs of different designs and it’s difficult to make up your mind which one you really wish to purchase. So many you might like to purchase. My daughter who has a graphic design background was so pleased with my choice. She told me the rug was beautifully made and the design was wonderful and she would know with all her experience in website and graphic design experience.

8 août 2022
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Réponse de Najaf Rugs

Thank you so much Anne!

Noté 5 sur 5 étoiles

Beautiful rugs

I love my beautiful rugs from Najaf rugs. Quick shipping and excellent communication throughout. Thank you!

20 juillet 2022
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Réponse de Najaf Rugs

Thank you, Rachael!

Noté 5 sur 5 étoiles

I recently purchased 2 vintage persian…

I recently purchased 2 vintage persian rugs and had the most fabulous experience.
After purchasing them online, I received an email with a follow up call on when I would like to pick up the rugs. I informed them that ideally I would like them delivered but the website wouldn't allow it while I purchased it. They very quickly responded by having the rugs delivered within 2 business days.
Both rugs are perfect. Very happy with both the outstanding level of customer service as well as the quality of the rugs.

18 juillet 2022
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Réponse de Najaf Rugs

Thank you so much for the lovely feedback, Kathy! You purchased the most beautiful rugs - I hope you love them forever.

All the best,
Maria

Noté 5 sur 5 étoiles

Outstanding service and products.

Outstanding service and products.
Immediate replies to any queries.
A real pleasure to do business with this beautiful family.
Thank you Maria

24 juin 2022
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Réponse de Najaf Rugs

Thank you for the kind words, Steve! I appreciate it.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

Thanks

Nice person on phone. Helpful. Easy to chat to. Quality phone presence goes a long way. Did everything she said she would and promptly. Made it easy.
Rug arrived. Accurate to description.
Happy customer. To so many “other” retailers out there. It’s not that difficult. Just put good people on the phones.

23 juin 2022
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Réponse de Najaf Rugs

Thank you so much, Harry! I really appreciate your 5-star review and kind words.

Noté 4 sur 5 étoiles

Problem resolved

Initial problems with courier were promptly resolved.

16 juin 2022
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Réponse de Najaf Rugs

Hi Andrew,

Thank you for sharing your feedback. I apologise for your negative experience with the courier company we used. We try to use the best and most reputable courier companies - StarTrack Express or TNT. We have had almost no issues with it. I wish you would've reached out to us so we could've investigated why the package wasn't delivered to you; I would've been more than happy to assist you with this.

Whilst I understand your frustration, I feel Najaf Rugs has been judged unfairly because we have no control over the courier companies and their delivery processes.

As you would've seen in all our other reviews, we try our best to be as helpful as possible, making purchasing a rug online as smooth as possible - I'm sorry that this wasn't the case for you.

Regardless, I hope you loved the rug you ordered. Please feel free to contact me personally at maria@najaf.com.au if there's anything else I can help you with.

All the best,
Maria

UPDATE: Thank you for updating your review Andrew, we really appreciate it!

Noté 5 sur 5 étoiles

Thank you. Tribal. Rugs.

Thank you.
Good access via your website
Your photo gallery is a good representation of your rug portfolio.
Reply and delivery. Is prompt.

9 juin 2022
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Réponse de Najaf Rugs

Thank you Megan! We appreciate your kind review.

Noté 5 sur 5 étoiles

Excellent prompt shipping

Excellent prompt shipping, and great service when there was a small omission on our multiple rug order. Great quality kilims, exactly as described in the website

1 juin 2022
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Réponse de Najaf Rugs

Thank you so much for the lovely 5-star review!

We hope you love your kilims forever.

Noté 5 sur 5 étoiles

We bought our rug online and unseen.

We bought our rug online but were given the option of a full refund if it didn't work in our room or we were not satisfied. It arrived promptly, and we are delighted with our purchase, a large Chobi. The staff were most helpful and efficient. We would buy from Najaf again. Paul & Lee

1 juin 2022
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Réponse de Najaf Rugs

Thank you so much Paul & Lee! We loved helping you with the rug.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, useful information. The rug arrived in 2 days after ordering and I am delighted with it.

31 mai 2022
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Réponse de Najaf Rugs

Thank you for the lovely 5-star review, Judith!

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