Naked Wines Avis 

I was a happy subscriber for a long time. Wines are fantastic and offer selections that I can't find easily out here on the east coast.

BUT the company seems to be completely coming apart right now and I cancelled my subscription. I placed an order and received a partial shipment. No word about where are the other bottles of wine. Checked my account, it indicated that all the bottles were delivered. Not true. Started calling, no one could tell me when the remaining dozen bottles would ship. That went on for a week. Huh? Finally after they could not assure me that the wine would even leave their warehouse let alone be delivered for an event I ordered the wine for, I cancelled my subscription and asked for a refund which I received promptly.
Ordinarily it would not have mattered as much. But I actually needed the wine for a date certain. They were professional every time I called them but the company's entire business model is shipping wines to consumers. So if they can't expedite an order that they failed to ship, and they can't even tell me when it would ship, seems to me the company is no longer able to achieve its business model. I hope they can figure it out and perhaps I would return. But for now I have gone back to shopping at my favorite wine shop locally where I used to spend my money before naked wines came along.

It seemed there was no choice of when this “never miss out” case would be delivered. It came when we were away on holiday. The case of wine was left on the top step right in front of our front door in full view of passers by, despite me repeatedly telling the delivery company not to do this via their useless app. Completely rubbish service.

I was an Naked Wine Angle a few years ago but stopped because I am not really a wine buff.I still got offers and in December 2015, followed an offer and bought some wine.
This week I received an email telling me that I had £175 in my account, which was a surprise to me as I did not think that I had a subscription with them. I found that I had accidentally set up a subscription of £25 a month, when I bought the wine. I contacted Naked Wine by email and next day they agreed to cancel the subscription an refund the £175. Having had had problems before with a soft wear company, where after buying an app, I found I had started a subscription and had to fight to get the subscriptions cancelled and a refund, I was surprised how easily it was with Naked Wine.
Well done Naked Wine.

Fantastic wines at fair prices for their quality, fantastic company and service from all their team, and always fast and efficient delivery via their courier InPost. Can't recommend Naked Wines highly enough!

I've been with Naked Wines for almost 5 years. generally ordering 12 bottles every 2-3 months. In all that time I've only had two wines that were really not to my taste. Naked refunded me the cost of both of these bottles with no questions asked. This month I ordered a bottle that I had rejected previously, by mistake. i dropped them a quick message to say I'd made the mistake. I then had a call from Jess who was extremely helpful. Once again naked refunded the cost of the wine and suggested I gift it to a friend. Honestly, customer service like this is hard to find but Naked have it nailed on and I would definitely recommend them if you're into your wine.

Great experience with Naked wines and excellent delivery into my requested place. Unusual!

Be careful. Customer service is shocking. One of my cases of wine was delivered elsewhere. I got no response, apart from a picture of someone else's front door. No money back and no wine. I feel I've been ripped off.

I have had at least 12 years as a customer of Naked Wines, and have always had good service, and some excellent wines. I am boring enough to experiment little and mostly order from a very limited range that suits my taste.
The company is still good, but this week I have had appalling service from their courier, Inpost, (replacing Yodel). I ordered slightly more wine than could be sensibly dispatched in one box, and the naked warehouse ream excelled themselves for speed of dispatch.
Unfortunately, whether the error was of the warehouse team, or a sloppy collection by Inpost, it seems that the two boxes were processed on separate days.I was notified by Inpost yo expect delivery of box the first, on Thursday between 16.00 and 18.00. I waited, at about 7.30 I contacted Inpost and was told that delivery could continue until as late as 9.00pm. I went to bed without the delivery about 10.30, and foun a notification the following morning that my box had been left with a neighbour, (timed at 10.40pm).
Part 2 was then notified as due yesterday between 16.42 and 18.42. I waited until 10.30, and prepared for bed, and was settled in it about 10.45. Until then there were lights on at the front of my house and I was listening out. No delivery was attempted, and I received a notification from Inpost that they could not leave the parcel as there was no safe place. That was timed at about 1020pm before I gave up and went to bed. When the courier will plan a further fictitious delivery I do not know, but it is clear that they have badly messed up their system.
Not Naked's fault, but the courier that they have been using is incompetent at best, and arguably lies about their failures.
I don't want to leave Naked but if my next order in a couple of months is handled so badly again by their courier I shall have to look elsewhere. Just adding, I tried to phone Naked this morning Saturday, as their contact bot stated that phone lines were open from 9-12 on a Saturday. Wrong, no lines open on a Saturday morning.
I will be away from home from Tuesday for a few days, so I am left wondering about when if ever I will receive the balance of my order. After these experiences, I have no confidence whatsoever in the delivery company, inpostYodel, or YodelInpost.

Despite giving clear instructions for it to go next door. Fine wine delivery left on driveway last week in 35 degrees heat and sat there for a day and a half. Not going to be so fine now is it? Despite reporting it still no contact from Naked wines. I wish I could say this was my first problem with delivery.

I signed up for the rare wine club. This is a particular part of Naked Wines, not the general part. I was going to get six bottles sent every quarter; I did not realise that. I called Naked Wines to find out why I was getting these wines and found out what I had done. Without my asking, they said they could get the wines back while in transit and refund my money. That was fine by me. In the event, the wine was delivered and I resigned myself to six extra bottles. Then they got in touch and apologising, said that they would have the wine picked up from my house and then would refund my money. That duly happened. They picked up the wine and refunded my money. What great service!

They have been draining my bank account since cancelling, because their small print was written by the devil. I am apparently an 'angel' who has 150 odd quid to spend on wine. I would like that money back. If they give it to me I will confirm so here. Also, I get more emails from these jokers than from the rest of planet earth. They embody everything I despise about happy clappy modern day commerce. I hope they fail.

EDIT - Update. They DID refund my money as agreed.

Great wine but lousy delivery service - YODEL. After 5 yeaars I have cancelled my subscription solely because of their continued use of YODEL. Believe it or not the driver even chucked a couple of broken bottles into our hedge when the first delivery attempt failed!

The offer and service is faultless - I have been a subscriber for 18 months now and can honestly say I wouldn't change a thing. The product offer is varied, I've discovered so many gorgeous new reds that are now on repeat re-order. The one time I did have a slight issue, customer service were absolutely brilliant, responded fast with immediate resolve. Zero complaints, only gratitude.

I have been a Naked Wines 'angel' since the early days and thought their business model supporting entrepreneurial wine makes was innovative and to be encouraged. Their customer service was friendly and knowledgeable. However, I have just tried to contact them to be told by a bot that their phone lines are no longer operational. It's 1pm on a Monday. Indeed, I cannot even find a number to call. Any brand which insults its customers by fobbing them off with a bot (no one on the planet has ever been helped by a chatbot) and removing the human touch is not a brand I want to support. Whoever made this decision does not understand the Naked brand, or its customers. I would give zero, were it an option.

The wine selection from Naked Wines has consistently been excellent, and genuinely far better than anything we’ve found in supermarkets. We discovered some fantastic wines through them and were impressed for a long time. However, rather regrettably, around a year ago we had a very bad experience with a contaminated bottle, and it could not have been handled worse. The response left us feeling as though our concerns weren’t really believed or taken seriously, and customer service seemed largely unphased by what had happened. Although compensation was eventually offered, it didn’t make up for the fallout from the situation, and sadly we’ve never gone back since.

The wines are really pretty good but Yodel really let them down with late and missed delivery.
I have given up and cancelled my membership it’s just easier to go to the local store for wine.

Because of constant delivery issues going over years, i have finally decided that naked wines are not in the least interested in what the customer wants, free bottles each time they mess up just doesnt correct the repeating problem. I have now TRIED to unsubscribe from the unnecessary stream of emails and it has proved impossible. Great service huh!!!!

The wine is great, but their use of yodel as a delivery partner really lets them down. I have cancelled my Angel membership of 20+ years because the delivery is so bad. Never comes on the day it should, even if you pay for named delivery, and sometimes wine is missing, or bottles are broken. Sad to leave, but I will seek better service elsewhere.

Excellent service and support - from a Human! Jessica was absolutely superb.

Have to blame Naked Wines for the courier YODEL. My wines took over a week to arrive despite being told they were dispatched. Missed the deadline for a party so had to rush out and buy from local Tescos. Will not order from them again. No apology for the delay from Customer service