Started off as a nice bonus from my youfoods box, until they charged me $40 out of nowhere without warning a month later to apparently add to the account balance, when I had already bought a one off b... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've been a part of Naked wines for more than 7 years and can honestly say i've never had a poor experience. Every Delivery has been exception, from order to received, nothing has ever been dama... Voir plus
L'entreprise a répondu
I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Voir plus
L'entreprise a répondu
We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Coordonnées de contact
18 Sydney Road, 2095, manly, Australie
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
3,9
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scummy Charges Without Warning
Started off as a nice bonus from my youfoods box, until they charged me $40 out of nowhere without warning a month later to apparently add to the account balance, when I had already bought a one off box of wine with the voucher I got from youfoodz that Ive barely touched because I dont drink that much. No offer of a refund when I cancelled the same day. Felt incredibly scammy, avoid like the plague.
27 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Disapppoi8nted in delivery and followup
I have been getting wines from Naked now for almost 12 months and have been quite happy with the quality of the wines and the first 10 or so deliveries were fine. However the last 2 deliveries have not not actually been delivered, or actually even attempted to be delivered. It has taken up so much of my time trying to chase these and the support team who promise to chase up and escalate don't appear to do so. You need to chase them at every occasion to find out what is happening. Still no wine. Promises, promises. No result. I will be taking my business elsewhere
9 juillet 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Cathie,
Thank you for being a loyal customer over the last 12 months, which makes it even harder to hear that your recent experience has been so incredibly frustrating.
We are so sorry for the time you've spent chasing your wine. This is absolutely not the level of service we aim to provide, and we completely understand your disappointment.
Please know that we take this very seriously. We currently have our dedicated delivery team working directly with the couriers and can confirm they have recently sent an email regarding the collection.
Thank you for your patience, and again, our sincerest apologies.
Fantastic Organisation, Great Wines, Beers & Spirits, Excellent Service
I've been a part of Naked wines for more than 7 years and can honestly say i've never had a poor experience.
Every Delivery has been exception, from order to received, nothing has ever been damaged. I try to order a wide variety of wines of different types, while i can't say I've personally enjoyed them all on flavour alone, their quality is fantastic and I have plenty of Wine lovers in the family to pick up my slack. I typically order twice a year and have never been dissappointed.
Support local aussies, enjoy the quality drop and let the team take great care of you.
2 juillet 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Scott, thank you for such a wonderful review! Seven years is an incredible milestone, and we can’t thank you enough for supporting our independent Aussie winemakers.
It’s great to hear that even when a specific flavor isn't your personal preference, the quality always shines through (and that your family is happy to help finish the bottle!). We appreciate you taking the time to share your experience. Cheers to another 7! 😇🍷
Terrible
Terrible. Doesn't give you option to manage your own account. Can't cancel, remove my account. Can't remove a card. Poor quality, cheap wines. Sends too many emails and SMS but when it's time to refund, volume and mode of communication changes to what works for them. Pathetic customer retention strategy.
9 juin 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Ryanz, we are sorry for this frustrating experience. You absolutely should have full control over your account, billing details, and communication preferences by logging into your account. We want to make this right immediately. Please send us a direct message with your account email so we can manually cancel your subscription, remove your card, delete your account, and issue any pending refunds right away. Alternatively, our customer happiness team can be reached on 1300 898677 (Monday to Friday 9am - 5pm) or chat@nakedwines.com.au
Cancelled my account yet money kept…
Cancelled my account yet money kept coming out of my bank account
20 juin 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Robert, thanks for reaching out. If you've cancelled your account, no further payments should be taken. We want to get to the bottom of this and confirm that you have cancelled or have a second account. Please send us a direct message with your account details or email address so our team can get this sorted for you right away. Alternatively, please reach out to our friendly customer happiness team on 1300 898677 or chat@nakedwines.com.au
Wine not so good
Had a voucher sent to me so took advantage and ordered a doz . Wine not so good , some were terrible . Then found out they were taking $50 pm out of my account without my knowledge . NOT HAPPY . as far as Im concerned just a big SCAM
1 juin 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Wayne, we are so incredibly sorry for the frustration and that the wines weren't to your taste! We use special introductory voucher cases to promote our membership and show off our independent winemakers, but we never want you to feel caught off guard by the monthly savings.
That $50 is entirely your own money to spend on future wine, but we can absolutely cancel this if this is not for you. Plus, we back all our bottles with a 100% happiness guarantee. Please send us a direct message with your details so we can get this sorted for you right away, or reach out on 1300 898677 or chat@nakedwines.com.au, and we will be happy to assist.
Classic AliExpress/Temu strategy
Classic AliExpress/Temu strategy. They a the voucher but do not allow to select much. You have 2 options:
1- cheap/old wine for cheap.
2- overpaying for average wine.
Not sure if it is really Ozzy, could be overseas - 3rd party setup.
Do not recommend. Cheers
11 juin 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Conchita, thank you for reaching out and sharing your honest feedback with us. We really appreciate you giving us the chance to clarify how we operate, as we do things a bit differently here!
We can totally see why the voucher setup might feel that way from the outside, but our vouchers are actually designed as a welcoming invitation for new members to try our unique model. We use them to introduce wine lovers to a completely different way of buying wine one that cuts out the middleman so more money goes directly to the people actually making the product.
We work directly with independent, passionate Aussie and New Zealand winemakers, funding them upfront so they can create incredible, boutique wines. Because we fund them directly, the quality is exceptionally high, and the pricing is designed to give you true value for money rather than overcharging for average drops.
Our voucher packs are carefully curated to give a great first taste of what our independent winemakers can do, but we completely understand if the pre-selected options weren't a perfect match for your personal palate!
We truly appreciate your candid feedback, as it helps us keep improving. If you have any other questions about our winemakers or how the community works, please feel free to reach out to our friendly customer happiness team on 1300 898677.
Cheers,
Wines ok, but after sales service poor
The wines are ok, but honestly you could buy the same quality at the same price from any of the chain stores. They outsource customer "service" to the Philippines and delivery to a separate company. So as soon as they have your money you are no longer of interest to them. We have had two poor experiences now with delivery agents. 1. They lied when they said they had attempted delivery as our Ring camera proved otherwise 2. They promised delivery on a specific date and then tried to deliver it the day before, when we were out. On both occasions we were left in the lurch by Naked Wines and had to rely on call centre employees in another country who had limited contact with the delivery people and a delivery company it was impossible to telephone.
11 juin 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Stephen, first and foremost, we want to say a sincere thank you for your honesty. Reading your feedback really hits home because being called a "faceless enterprise" is the exact opposite of what we strive for.
You are spot on. When a delivery fails, it entirely ruins the experience. Having a redirection unable to be actioned when you were out is frustrating.
While our core team is right here in Australia, we do utilise extra help to ensure we can answer chats and calls around the clock.
We know you’ve already chosen to close your account, and we completely respect your choice. If ever you may consider it, we can offer a hubbed location for pick up of your wines.
We truly wish you all the best, and if there is anything we can do to personally wrap this up better for you, please don't hesitate to reach out.
Extremely disappointed in Naked wines
Extremely disappointed in Naked wines, all i wanted to do was buy some wine, and now they keep taking money out my account!
9 juin 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Aaron, we are so sorry to hear that your experience has been less than ideal. If this is still unresolved please contact us on 1300 898 677 (9am-5pm Monday to Friday) or by email at chat@nakedwines.com.au. Alternatively, please dm your details and we can look into this for you.
We do have some offers online that promote a membership. If this was not intended we can certainly look after this.
We appreciate your feedback and hope that we can regain your trust in the future. Looking forward to hearing from you soon! Cheers!
can’t use my gift card on what i want
i receive a $100 gift card but i still have to pay $80 to receive anything? it’s stupid why would i want to pay that much money with my gift card? maybe even let me choose a couple wines because what person other than an alcoholic wants 8 wines at once. you should let me use the $100 how i want
26 mai 2026
Avis spontané
Réponse de Naked Wines Australia
Hi there, just to clarify, our vouchers work a little differently from a standard gift card: they apply a $100 discount to a full case of premium, independent wines.
There is a minimum spend of $155.88.
You definitely don't have to enjoy them all at once, though! They will happily sit in the rack or pantry for your next weekend BBQ or dinner with friends.
If you want to see how you can customise a case to suit your taste, send us a DM and we'd be happy to help.
Such a scam.
Such a scam.
I cancelled my subscription a long time ago, only to later realise I was still being charged $40 every month for something called “Angel Perks.” Instead of properly cancelling the subscription, they seem to hide this option somewhere in the unsubscribe process and continued taking money from my account without my knowledge.
By the time I noticed last week, I had already been charged over $140. I then felt forced to spend even more money just to meet their minimum spend requirement so I could at least recover the value in bottles of wine I never intended to buy in the first place.
To make matters worse, after carefully selecting my order, they sent me 3 bottles I did not choose without any notification first.
This kind of practice feels extremely misleading and should be illegal.
14 mai 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Marvin, we appreciate you taking the time to share your experience with us. We are concerned to hear about the difficulties you encountered with your subscription cancellation and the unexpected charges. We are sorry to hear three wines were not what you ordered and would love to look into this for you.
If you have not already, please reach out to our team on 1300 898677 (Monday to Friday 9am - 5pm) and we can help with this or dm your details. We hope to hear from you.
I’ve been dealing with Amber from Naked…
I’ve been dealing with Amber from Naked Wines after receiving a random call from her ( been with Naked for a couple of years ) and frankly she has been terrific.
She is as good at her job as the wines that are delivered.
We all take the time to complain when we receive poor service, well I’d like to reverse that trend a bit and speak highly of Amber, the wines and the service I get through this company.
Just upped my monthly contribution because we’re so happy with the wines we run out sooner than we used to….and it’s winter….and (insert excuse here) ….and because…..
*hiccup*
17 avril 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Mick,
Thank you so much for taking the time to share your experience! We completely agree. Amber is a superstar, and we’ll make sure she sees this. She’ll be thrilled to know her call hit the mark and that she could help you out.
We also love your "excuses" for upping the contribution. Winter, empty racks, or just a Tuesday, they all sound like perfectly valid reasons to us! 🥂 Thanks so much for your going support.
We’re so glad to have you as a long-time Angel. Enjoy the new bottles, stay cozy this winter, and... hiccup... cheers!
Best,
The Naked Wines Team
Con Job.
Con Job.
I got a $100 dollar voucher but was 'forced' to spend $89 to redeem the voucher. No Thanks.
29 avril 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Joe, thanks for your feedback. Just to clarify, the voucher is designed to give you a significant discount on your first order rather than cover the full cost outright, which is why there’s a minimum spend.
If you’d like, we can help find an option that feels better value for you. If you consider, please do not hesitate to reach out to our team on 1300 898677 (Monday to Friday 9am-5pm).
Tricky Advertising
i bought movie tickets, then at checkout it had a pop up saying I have $100 to spend with naked wines, so i go and sign up and do a quiz and it gives me 12 bottles as a welcome pack. $179 but it's only $79 coz of my voucher. So i googled the welcome box, and it's normally $89. So dodgy! Advertising like this is surely illegal.
27 avril 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Hazal, thanks for reaching out. We totally get why that felt confusing, it actually comes down to two separate promotions running at the same time.
The $100 voucher you received (from the movie ticket promo) is one offer, and the Welcome Case is a different introductory deal we run for new customers.
It’s not meant to be misleading, just overlapping offers. If we can help with the best one for you, please do not hesitate to reach out to our team on 1300 898677 and we will be happy to assist.
I bought a box of wines something like…
I bought a box of wines something like 3 years ago and despite asking eleventy-seven times to get taken off their call list I get at least weekly calls from “wine club” wanting to tell me about a special deal. Every time I express frustration that I don’t want any more calls, the caller promises me that they’ve scratched me off the list. Years. It’s been years!!! It’s Friday today and I’ve had four calls from “wine club” this week already. Years!!!
24 avril 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Tamaryn, that sounds incredibly frustrating, we are really sorry you’ve had to deal with that for so long. That’s not the experience we want at all.
If you can please DM your details, we will be sure to remove your details and make sure there is no credit here with us.
We look forward to hearing back.
I love these guys
I love these guys. Every bottle of wine I have had from them has been a great price and has tasted delicious. They have never let me down.
Every time i have contacted customer support about anything they have also always gone above and beyond their remit to resolve the problem as fast as possible for me. Love these guys!!
21 avril 2026
Avis spontané
Réponse de Naked Wines Australia
We're happy to hear that you consistently enjoy our wines and find them to be a great value. It's wonderful to know our support team has been so helpful and quick to resolve any issues. We appreciate your positive feedback!
This was one of the BEST SHIRAZ I have…
This was one of the BEST SHIRAZ I have tasted. Smooth. Beautiful bouquet.
The Kick by Tim Smith.
21 avril 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Josephine, thanks for taking the time to leave a review. So glad to hear you loved it, nothing better than finding a Shiraz that really hits the mark!
We’d love to share the love with the winemaker too, do you recall which one it was?
Looks like a scam
I was so happy when I’ve got the discount, but a month later the charge me $40 without my consent. I cancelled the subscription that I didn’t even know about, and hope to bot be changed again, but I scared with all this comments saying that they are a big scam.
28 août 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Priscilla,
We apologise for any misunderstanding. It does sound like you may have registered as one of our
Becoming an Angel with us is not obligatory; however, it is the best way to buy from us as an ongoing customer. By the sounds of it, you ordered and signed up to be an Angel via one of our promotional Angel case offers, so apologies if this came as a shock to you and that you didn't receive any communication.
As an Angel, we offer discounted wines, free monthly bottles (when buying 12 or more bottles) and also discounted delivery. The Contribution of $40.00 is not a membership fee but will get added to your Naked Wines balance, adding up each month, with that balance being used towards your next purchase of wines before the difference (if there is any remaining) comes from the card on your account.
With this being said our Angel program is extremely flexible and you are welcome to cancel at any time, any of your money can be refunded directly back to you.
If you need help with cancelling still or need help with confirming you’ve been unsubscribed from our mailing list please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help with both cases! Cheers
Literally undrinkable wine and thats…
Literally undrinkable wine and thats saying something
2 avril 2026
Avis spontané
Réponse de Naked Wines Australia
Hi Mish, we are really sorry to hear that, that's definatetly not the experience we want for anyone. We stand by our wines, so if something's not right, we'll always make it right. If you are open to it, please reach out to our team on 1300 898677. Appreciate you taking the time to share your feedback.
We have been a customer of naked wines…
We have been a customer of naked wines for several years and not once have we been disappointed. Wines from all over Australia delivered to our door at amazing prices. What more can you ask for. Please don’t change anything
31 mars 2026
Avis spontané
Réponse de Naked Wines Australia
Thanks so much for your kind words! We’re thrilled to hear you’ve enjoyed your Naked Wines experience over the years. We’ll definitely keep doing what we do best, bringing great wines from all over Australia straight to your door! Thanks for your continued support of our Independent Winemakers.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.