Naked Wines Avis 

Customer service is the very best. They always make me feel as if they are trying to get the best deal for me, and this was certainly the case when I was ordering yesterday

Felt i had to highlight how pleasant a leaving experience this was despite not wanting to. My partner and I are due to have our first child and so we are cutting back on all unnecessary expenses (despite my argument that wine is definitely a necessity!) and I have had a number of protracted arguments with service teams about 'why' i want to cancel. Naked Wines were absolute 'Angels', no fuss just an easy leave and an immediate refund of account funds. An experience that means I will absolutely be coming back once we've got a bit more spare cash in the future. I cannot recommend highly enough.

To quality wines at great prices. Always nice to get a freebie now and then. Delivery always very prompt
Thanks
D

My very close friend lost her husband rather suddenly 1 month after his initial diagnosis. He was a Naked Wines customer. This company has turned my friend’s loss into a living nightmare. They want more evidence from her of her relationship to him and the fact that he has died than any of the other organisations with which she’s having to deal at the moment. HMRC and the various insurance companies have wanted less evidence and offered more empathy than Naked Wines. All that she has asked for is for his subscription to be cancelled and a refund to be processed. That’s it! Simple, one would think? But no, this company’s bureaucracy has been so very distressing, their contact has offered no empathy and to my mind, if you can’t be respectful when one passes way, then you don’t deserve the business when one is alive. Poor show Naked Wines, very poor show. You will NEVER be a recipient of my custom and I will be spreading the word far and wide, you can be sure on that.

My husband passed away in December. I have been trying to get a refund from this outfit for the 3 x months subscription that he had paid. There have been more emails to this company than I have had to write to any Insurance Company, Pension or any other service provider. It is absolutely shameful that they insist on holding in to my husbands money. I have had numerous phone calls and correspondence and it has got me nowhere. A proper shower. It is times like this when you see the true colours of a Company. My husband was very respected in the hospitality industry. I shall definitely make this known.

Lovely wines!

There was a bit of an issue with the delivery (I was sent the wrong box) but they really went above and beyond to fix the issue promptly and couldn't have been more helpful. The wines have been lovely!

My relative died and NakedWines would only refund his account credit to the bank account that was on his account which has been closed because he has died and has no need for a bank account anymore.
Naked Wines were provided with proof of death and proof of next of kin and point blank refused to do anything but return the funds to a dead man’s account, absolutely appalling, piling cruel dogmatic bureaucracy on top of bereavement, when other companies have gone above and beyond to be supportive and close his affairs, something that is apparently beyond Naked Wines.

I have been a customer of Naked Wines since February 2021. I can honestly say that it has completely changed the way in which I buy wine. I used to regularly by my wine from supermarkets, and thought the products were fairly decent.

How wrong was I, I now exclusively buy all of my wine from Naked Wines. They offer a very large choice of wines, suited to your particular wine profile. However, I now have my firm favourites that I buy regularly and am very pleased with. I recently had a small issue which was swiftly and professionally resolved by Stanley, thank you! I am just about to place another order today.

Scam. They've charged me almost £100 for a subscription that I didn't sign up for. They call it an "angel" subscription and it's a total scam. Don't accept any free gifts as this is how they sign you up. When when you think you've canceled, you haven't.

Avoid at all costs!
Guaranteed delivery before Christmas didn’t arrive!
Had an email late on Christmas Eve saying that the wine wouldn’t be delivered until after Christmas.
Too late to purchase wine elsewhere.
Told I would have a full refund but when asked for the money in my account to be credited back to my bank and my monthly subscription cancelled, I was informed that they couldn’t refund the credit as it was credited as a goodwill gesture!
Absolute joke of a company!
3 weeks later and you still have my money!

I sent five cases of wine to friends and family. I ticked the box to say they were gifts and wrote notes along the lines of "Happy New Year, love Linda". The case to my father had his name on the outside of the box, but inside was a card to Sian.
My brother received a box without any card or info about the sender. He guessed it was me. Not sure about the other three.
Last year was the same: no-one had any idea the wine was a gift from me, except that I had sent them wine the previous year. I imagine it will be the same for the other three deliveries.

After a delivery snafu, Naked Wines went above and beyond to make it right. The courier seemed to lose my case entirely, and Naked Wines were absolutely on it when it came to proactive updates, chasing them, and compensation. Communication was generous and genuine, and they sent out a second case which was thankfully delivered in a few days.

All the wine I've had has been delicious and has widened my taste horizons. It's also lovely to see the wineries the angel programme supports. Great selection and customer service!

Avoid at all costs competitors offer a much better service and tell less lies.

Ordered wine for Christmas and was told by Charles from their customer services team that my “order is under guarantee to arrive with you before the 25th. If we fail to deliver on that promise, you’ll get a refund and can keep your wine with our apologies”.

At 15:42 on 24th December I got an email saying that the wine wouldn’t be delivered before Christmas and that they were “letting you know now to give you as much time as possible to make alternative arrangements” - thanks for all that time to go out shopping on Christmas Eve… in the same email they went back on the promise of a refund and are now only offering store credit. The wine did not arrive until the 29th December and now I am in an endless loop of them telling me store credit is the same as a refund even though it will require me to spend more money with them to use it. Have now been offered a refund if I return the wines, as I’ve told customer services the wines were ordered as a gift that should have been enjoyed with the whole family over Christmas and I’m not at the delivery address anymore to arrange that.

Terrible service, dishonest approach to communicating with customers and seemingly unable to keep any of the promises they make. I have always used Laithwaites in the past with no issues, was tempted to Naked with a good offer but was a terrible mistake, would avoid them at all costs.

An unbelievable inept and unacceptable service from a company I have supported for some 9 years.
I have subscribed as an ‘angel’ during that time.
I rely on them to deliver festive and other gifts of wines through the year, ordered in adequate time according to their website a festive case of wine to a colleague with the assurance of a ‘before Christmas’ delivery date.
I received a text and email late on Christmas Eve after having confirmed by telephone that the delivery ‘was guaranteed’ on the 24th, that inexplicably it was ‘cancelled’ despite having been prepaid and without adequate explanation, notice or remediation.
I later received a ‘full refund’ and an ‘apology’ which failed pathetically to rectify the ineptitude of a previously entirely trustworthy organisation.
Subsequently the excuses including ‘lack of stocking’, ‘ oversubscription’ and ‘warehouse discrepancy’ were offered and rejected.
A previously entirely and completely reliable company has shown its incompetence.
It’s time for its loyal ‘angels’ to look elsewhere to ensure remote and competent deliveries, on time, accurately and reliably.

Updated review 03/01/26 following the response from Naked Wines:
I have changed the review from 1 star (See write up below but probably a little harsh) to 5 stars following a very generous compensation I received without asking. The wine arrived on the 31st December and again great quality. The error looks to be with the local delivery firm. The compensation, ownership and kind email have convinced me to continue with Naked Wines. Thank you for correcting this I look forward to enjoying more quality wine.

Original review:
Like other recent reviews my Christmas wine case hasn't arrived. I was told the 20th December which changed to the 24th and assured it will be delivered as stated on the website. 2 weeks on from my order, I had an update this morning explaining my wine will be delivered on 24th December. How is this possible its the 30th today! Having to wait until 5th January when staff return to arrange a refund of my current credit back to my bank account before I cancel my membership and subscription and of course the refund on the missing case of wine. I don't think I will order again, which is a shame as the wine previously has been excellent.

Absolutely disastrous service. I ordered wine well in advance as Christmas presents because I didn’t have time to go shopping. The company repeatedly assured me the order was only delayed and would be dispatched before Christmas, even saying it would go out on Christmas Eve. Then, on Christmas Eve itself, I received an email saying they were cancelling the order and issuing a refund.

Because of this, I was left with no presents at all and no time to make alternative arrangements. If they had been honest earlier, I could have prepared. This completely ruined my Christmas plans. I will never order from this company again.

Would give zero if I could second year in a row they can’t deliver my Xmas wine! Fuming apparently as others said lost in transit and no stock to replace. Placed order 14th shocking service kept getting emails it’s late but we assure you will be here for Christmas. Joke they give you money back like they have an option as otherwise it’s theft and £50 which guess what you can only spend with them. Having to run out before shops close. Had account years but cancelling after this!!!

Absolutely shocking company. Ordered £120 of wine for Christmas money taken and just informed on the 24th that wine “lost in transit” and can’t replace order. No funds to replace so no wine for Christmas. They used to be good but a quick scan of online reviews revealed that we are not the only ones.

Failed to deliver my xmas order. Told me at 1pm on xmas eve. Have cancelled my account. An absolute failure. Up until today the were reassuring me they would deliver. Last mimute rush to find an alternative is not what you need at 3pm on xmas eve.