We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBridge Point, 100 Mellor Street, OL11 5AT Rochdale, GB
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Lisez les avis des autres
We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... Voir plus
L'entreprise a répondu
Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Voir plus
L'entreprise a répondu
Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équitation
- Magasin de vêtements
- Centre de randonnée équestre
- Magasin de vêtements et d'articles de plein air
- Animalerie
À propos de Naylors - Rochdale
Écrit par l'entreprise
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareCoordonnées de contact
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Royaume-Uni
- 01706 631909
4,6
Excellent
395 avis
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We received service above and beyond at…
We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the right size and shape of safety helmet, she ran backwards and forwards for different sizes of garments all with a smile on her face and a good humoured remark. She made our visit a "day out" not just a purchase.
12 août 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for your kind words regarding your recent visit to our Rochdale store. We really do appreciate you taking the time to leave your positive feedback.
It is great to hear that Nic was able to assist you with purchasing correctly fitting helmet and boots.
We do hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Another great experience at Naylors…
Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today finding a new riding hat, she assessed the fit and brought me out multiple options to try, without complaining about my indecisiveness 😂.
Will definitely return, as I love the store, and always appreciate the helpful staff
27 juillet 2026
Avis spontané
Réponse de Naylors - Rochdale
All feedback is appreciated and we are grateful for your kind words regarding your visit to our Rochdale store.
We are super pleased to hear that Nicola was able to assist you with your new riding hat. Our colleagues are always happy to share their knowledge and experience.
We hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Excellent.
We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets.
Tash was such a lovely member of staff. Really friendly and helpful and put my daughter at ease instantly.
I would highly recommend Naylor's, Rochdale.
24 juillet 2026
Avis spontané
Réponse de Naylors - Rochdale
We're delighted to hear that you had such a positive first visit to Naylors Rochdale and enjoyed your horse simulator experience. It's fantastic to know that you found the store clean, welcoming, and well laid out, and that the facilities helped make your visit more comfortable.
We'll be sure to pass your kind comments on to Tash. She'll be thrilled to hear that her friendly and helpful approach helped put your daughter at ease and made such a positive impression.
Thank you for your recommendation. We look forward to welcoming you back again soon.
good quality products and quick service
1 juillet 2026
Réponse de Naylors - Rochdale
We are happy to hear that the products you received are of good quality and that your order arrived promptly.
Thank you for taking the time to leave your review. We hope you will choose to order form Naylors again in the future.
Kind regards,
Naylors Customer Care Team
Thank you Nic...
We use Naylors Rochdale for most horseriding related purchases as they always ensure amazing service, and on this occasion I feel I need to write a review due to Nic going above and beyond which left my daughter feeling extra special, and me relieved!😁 Thank you Nic.
10 juin 2026
Avis spontané
Réponse de Naylors - Rochdale
We really do appreciate you taking the time to leave us your excellent feedback for Nic and the Rochdale Naylors store.
We are thrilled to know that Nic was able to go above and beyond during your visit, ensuring that your daughter felt like a valued customer.
We look forward to seeing you in store again in the near future.
Helpful knowledgable assistant
Lousy weather where retail therapy was called for.
Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted.
Nic was great showing me a gilet in the sale to add to the one I'd already found. Guided me to fly masks - good selection and I finally mentioned the hat and we gave that a try and managed to find a good fit in the style I was after. Nic was patient and thorough great atmosphere on a horrid rainy day.
11 juin 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for your kind words about the assistance provided by Nic during your visit to our Rochdale store. Our colleagues are always happy to share their experience and knowledge and it is great that Nic brightened your day, despite the weather.
We do hope to see you in store again soon.
Dissatisfied- items for our new pony…
Went to purchase items for our new pony after 1hr of travelling we was very disappointed in the selection of pony sizes items. Only 1 pair of brushing boots and only 1 pony lemuix headcollar in blue.
7 juin 2026
Avis spontané
Réponse de Naylors - Rochdale
We appreciate you sharing your review in relation to your recent visit to our Rochdale store. We are sorry to hear that you found the pony selection at our store to be disappointing. Your feedback matters to us and will be looked into to ensure that our in store stock is improved. We do hope that can provide an improved upon service in the future.
Great shop
I came in the other day and was very kindly greeted and helped with my a member of staff, her name was cailtin she was polite and gave really good advice . She was really helpful. The amount of choice is brill too .
22 mai 2026
Avis spontané
Réponse de Naylors - Rochdale
We really appreciate your positive feedback.
Our colleagues are very knowledgeable and are always happy to pass on advice to our customers when required. It is great to hear that Caitlin was able to assist you on your visit to our Rochdale store and that you found our product range to your satisfaction.
We hope to see you in store again soon.
Shopping st naylors is always a smooth…
Shopping st naylors is always a smooth transaction. Always great products
24 mai 2026
Réponse de Naylors - Rochdale
We are pleased to hear that you find shopping at Naylors a straightforward experience.
Thank you for taking the time to leave us your review.
Tash was very lovely
Tash was very lovely, giving lots of advice on how to ride!
28 mai 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for your review, we are pleased to hear that your interaction with Tash was helpful and plenty of advice was provided upon your visit. We hope to be of assistance in the future.
Kind Regards
Naylors Customer Care.
I needed a hat fitting and the sales…
I needed a hat fitting and the sales service was excellent Nic was very patient and got many hats from stockroom then helped ensure I got the exact one I needed. Friendly cheerful and effective service!
26 mai 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for leaving a review in relation to your recent visit to our Rochdale store. It is great to hear that Nic was able to assist you in finding and fitting a riding hat. We do hope that we can be of service again in the future.
Called in last week for a hat got seen…
Called in last week for a hat got seen to by tash then boots off another lovely lady will be back soon great store and staff
19 mai 2026
Avis spontané
Réponse de Naylors - Rochdale
We are so happy you enjoyed your visit and found our staff helpful. Super pleased Tash was able to assist with your hat fitting. We look forward to seeing you again soon.
Great experience
Great experience my child needed a new riding hat and back protector tried a few on and fitted nicely by Liv at Rochdale, really happy with the service.
Thank you
24 mai 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for taking the time to leave a review on your recent experience following your visit to Rochdale and interaction with Liv. We are happy to hear you were able to purchase a new riding hat and back protector. We hope to be of assistance again in the future.
I found exactly what I was looking for…
I found exactly what I was looking for online and the ordering process was very easy with great value for money including free shipping over a certain value and my parcel came in the same week. Happy mum and a happy horse
5 mai 2026
Réponse de Naylors - Rochdale
We are so pleased to hear you found what you needed and that our ordering process, value, and quick delivery met your expectations. We appreciate your kind words and hope to be of assistance in the future. Thanks for taking the time to review.
Réponse de Naylors - Rochdale
We appreciate you taking the time to leave your review. It is great to hear that you found the staff at our Rochdale store to be attentive, we do hope that we can continue to be of service again.
Friendly, knowledgeable staff
I’m recently new to horse riding and with how much I’ve been enjoying it, I decided I’d take a trip to the Rochdale store to get my own gear. For starters as I walked into the store I was welcomed with a warm hello. The store layout was fantastic and also clean!
I had a wander over to look at boots and then a very nice young lady named Sian came to help and after trying a few pairs on I got sorted with some lovely nice long moretta boots. I then had a wander over to the safety department, where she then measured me up and fitted a new hat.
She was helping me for over an hour and there was no rush or pressure, just fantastic customer service.
Thank you so much, very happy customer, I will be returning!
16 avril 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for taking the time to leave your review about your recent visit to our Rochdale Store. It is great to hear that Sian was able to assist you in finding a new pair of boots and riding hat. We look forward to seeing you in store again in the future.
Pony Club Learning
We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were made to feel extremely welcome and our members learnt so much in a fantastic environment. Thank you Naylors
2 avril 2026
Avis spontané
Réponse de Naylors - Rochdale
Thank you for leaving the five star review.
We are pleased to hear that your team felt welcome and found the visit to our Rochdale store beneficial for the Horse & Pony Care competition preparation.
It's great to know our environment contributed to a fantastic learning experience for all your members.
Great quality service
31 mars 2026
Réponse de Naylors - Rochdale
Thank you for taking the time to leave a review, we are happy to hear you are happy with the quality of the products purchased and the service received. We hope to be of assistance in the future.
Hassle free process
I selected the product I needed it was in stock order process was straightforward delivered promptly.
6 avril 2026
Réponse de Naylors - Rochdale
Thank you for taking the time to leave us a five star review.
We are happy to hear that you found the ordering process straightforward and the your order was received in a timely fashion.
Not received the order yet!
Not received the order yet!! Still with Evri as far as I can see
4 avril 2026
Réponse de Naylors - Rochdale
Thank you for your review, I am sorry that your parcel has not yet been received, I can see that you have emailed customer care over the weekend, the team will be in touch today, to discuss the next steps to resolve the issue for you.
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