NEAFS Avis 

Hopefully
You never have any problems because there customer service is almost NONEXISTENT!!!
AND
When you purchase the sticks and pay for next day , you will get them in 4 days !!!
Don’t try and complain because there’s no customer service !!!
So if
You want to deal with this brand be prepared for NO REPLY, NO SUPPORT….

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i will definately use again 👍

Good idea far too strong not nice to smoke I wouldn’t recommend

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usually see. V happy with it!

I want to share my feedback on recent improvements.

The new design of Teo X is great!

And may I say the new sticks are incredible!

Such a great improvement and very enjoyable.

Always great customer service and delivery.

Excellent Product and Outstanding Customer Service!

I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smooth, taste. The flavour is excellent, and the battery life has been impressive.

What has really stood out to me is the customer service. The team and especially Rich have always been friendly, helpful, and quick to respond whenever I've needed assistance. It's reassuring to know that support is there if you need it, and they genuinely seem to care about their customers.

I wouldn't hesitate to recommend NEAFS and the TEO-X device to others.

Thank you, NEAFS, for a great experience!

I can’t stand the new sticks
They are like silk cut awful flavour the mint burns
I want my old style sticks back
The new device is lovely
I will have to go somewhere else and maybe get a new set up

Excellent customer service and very quick delivery! I love the new flavours as well!

The new design has made it so much more enjoyable. The designers need a pat on the back. No mess, I like the cap over the top of device. Excellent

Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy

Fabulous customer service as always. Doesn't matter who you speak to they always go that extra mile!

Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.

With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.

Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

Arrived quickly, good price.

Excellent pricing, great product, great discount, delivered on time as stated.

Would highly recomend

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.

Excellent service fantastic price will defo be ordering again

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.