Commonwealth Bank of Australia Avis 305

Thankyou Commonwealth bank for always looking out for me 🥰 I have been a long term client of yours for 30 years and cannot imagine going anywhere else for my banking.

I am reviewing the CBA app. Looking at changing the limit on a credit card, to increase the limit leads to a questionnaire where the options are so limiting that one has to be quite creative to give all the fields an answer.
For instance there is no “retired” or overseas pension options. Keeping it short it is not personal banking it is generic as against the personal service received from a branch visit.
Now I discover I can just top-up my card from the main account, whilst it is limited it fits the need.

Just started using commonwealth bank again. I play the markets but when I transfer $ the bank holds my money for 24hrs.
Very frustrating! I live overseas so there's no point contact them. They will not contact you. CB is the worst out of big 4. But they all are making it harder for you to invest your money without them.

The bank of Albo as my mother calls it.
Her pension is paid in fortnightly, Albo takes his cut for aged care, then he takes more for tax, then Albo charges bank fees high enough to make a 91 year old women feel like pushing up daisy's.
Joe Black once said "there's two certainties in life - "death and taxes".
With Commbank there's one certainty - "you will help Albo buy another $4.3m home while the rest cant even find a home".

Be very careful with your business accounts. CBA closed down all of our accounts out of nowhere business accounts, personal account even my 2 daughters because they were linked. They gave no reason why but sent a text saying thanks for 10 years of banking with us your a valued customer! Told us we can keep our homeloan with them though. What a joke we moved it all. A time consuming nightmare. Stay away from CBA they dont care about customers.

Yes us Aussies do like to bash government, big corporations, and yes - banks. CBA yes terrible customer service at the best of times, retail branch staff doesnt have delegated authority to do anything and must pass you around on the phone where youl get transferred from department to department. But should you not need CBA, their mobile app is by far the best, with the least downtime out of the other big 4 in my opinion (I have bank accounts with all 4 'big 4' banks....)

Worse bank to deal with in Australia, I'll stay away from them for the rest of my life, wasting my time over the phone and in the branch few hours just for a simple request

Commonwealth Bank offers consistent and efficient banking, with a user-friendly app that makes everyday transactions easy. Their customer service is responsive, and branches are convenient for handling more complex needs.

Been getting emails for someone else for weeks, regarding her account.Cant email them, cant phone, cant use chat. Sent 2 letter freepost, yet still they come. So I am sorry Pippa Nash, come to the end of my tether and am now classifying this bank as Spam.

I've been with Commbank for a few decades too many. Sure, there were ok in the beginning (not many real complaints - just the usual. Although, *CANCELLING* my credit card for a a missed payment that just happened to have been underpaid for many months on end (ie, the miss wasn't covered, even though higher than required payments were still being made!) INSTEAD OF, simply putting a block/stop on the card!!! That was years ago!

However, I'm writing this now to discuss one of the things that pisses me the most - banks (and other organisations) tending to make it AS HARD AS POSSIBLE to actually speak to a person, or get information across - in a safe and secure - way... I've made this complaint to Commbank numerous times - still not acknowledged, let alone addressed!

Commbank - like most organisations these days - wants to go all tech savvy, and use chat bots and phone apps. Neither are particularly good, and phone apps run risks of being intercepted/hacked.

Commbank DOES have a internal messaging system, which they've had for many years - but now, their 'inbox' is ONLY for them to (rarely) send messages to you... it does NOT allow customers to send messages to the bank!!! I have asked NUMEROUS times for them to fix this, and allow customers to email them.

The reasons for this are multiple - firstly, timing! It allows the customer the time to rationally compose a message at a time that suits them, and to clearly and definitively write up their issues. And, by 'write up', I mean, have a full record of exactly what was discussed, and not having to rely on getting a call transcript, or transcript from a bot.

Related to this, customers and the bank can see if a message has been read or not, and there's a chain of communication on record... unlike other options. the 'time it suits' is relevant, especially if you're not in the 9-5 timezones of Australia! (yes, I've had to ring to speak to someone who was UNABLE to resolve my issue, and I'd been advised to CALL BACK!!!! NOT an ok customer service experience!)

Secondly, it allows for sending personal information, if required!

Thirdly, it's secure! Much more secure than most other means of communication. One has to be able to log into the platform to send a message - and if one can do that, then one has access to everything else... thus, messaging is really the least of one's issues if the account gets hacked!

I really don't want to have to make a complaint by waiting on the phone for an operator to probably not say all of that which I want to say... Being able to send a lengthy letter is a meas that should ALWAYS be available to customers, and so the 'inbox' NEEDS to have an option to send messages to the bank! THAT would be putting the customer first. Anything else is NOT putting the customer first!!!

(NOTE - given that international calling is not always easy to do, nor is it always safe to use on some foreign networks, I strongly urge Commbank to restate the ability to message the bank through the internal mail box)

Worst customer service ever. I just waited half an hour to get through to talk to someone, someone finally picked up, then immediately said i can't hear you and hung up after 5sec. Another day without having access to my bank account.

If you want support, you need to get past the bot. They don’t put a phone number on their ‘platinum cards’ any more it seems. You have to convince the bot that you should be put through to a human. Just hope you are not stuck
In the middle of anything important to you. ANY other bank would better.

Our purpose: Building a brighter future for all

Really, I think not, a brighter future for shareholders maybe?

Before I start, I would like to thank the few in the CBA for their efforts and help but even they had to fall in line eventually. Generally, the staff are stereotype robotic sheep with no ability or permission to consider the ‘Human Factor’.

I have banked with the CBA for about 20 years, I have finally had enough.

This bank is awful. Lengthy phone wait times, robotic staff, false promises, awful customer service, and I mean AWFUL.

They are only interested in shareholder profit, not their customers.

I have had an ongoing battle with the CBA for years over my compounding credit card debt. I even asked AFCA to get involved and they were great but the CBA still remains firm on recovering my outstanding credit card debt which is miniscule compared to the obscene BILLIONS profit that it makes. They have the power to make a simple business decision, write the debt off and claim the insurance, but they ignore this option, why?

A long time ago, my credit card was hacked and I was charged cash advance payments for a long time for a transaction that I did not make. My interest was compounded and it soon became impossible for me to keep up with the repayments.

The final straw was when a 'housemate' went on a very expensive shopping spree with my credit card. The name of this brain surgeon is Rami Darwish. I would like to include a photo of him here but TrustPilot does not permit images. This brain surgeon was sleeping on the street and doing drugs/alcohol, why was I persuaded to give him a home, never again will I help anyone?

Multiple CBA front-line staff told me that I would be able to get the CCTV footage for the Police to view. I took this information to the local Police Station and filed charges.

It turns out that the CCTV footage is not available, why did I get my hopes up, why did the CBA staff advise me wrongly? Further incompetence I suggest.

I have proved time and again to the CBA that I have financial and medical problems but they couldn't give a toss. I am penciled in for at least one operation soon to remove a cancer. This whole sorry journey has also caused me great anxiety and stress, and wasted a large part of my life, neither do they consider the ‘Human Factor’ nor do they give a $hit.

I would urge anyone looking to open a new bank account to LOOK ELSEWHERE.

Good luck for the future!

Have a great day, Derek

Delay a transaction when it suits then. Not a bother it affects the customer! Disappointing service! Avoid if you don't want simple banking app issues.
The excuse this time was the Osko pay decided to stop working sir! It will take 3 days maybe?? So I will tell the my debitor that they have to wait 3 days and that they can't charge me fees because of commonwealth banks incompetents! I guess that's not fair but commonwealth bank don't care. Charge me fees for poor service.

Discrimination against the jobless refusing to give them a credit card even if they 300k in savings FFS! How disgusting! I vomit on Conbanks BS!

This bank was very good for a long time but the last 5 years, they have declined to a point where i will be switching banks after 20 years with CBA. Their dispute team literally harbor fraudsters and scammers now because they are to lazy to fight for my rights whenever i am a victim of a carding incident.

Switch to an alternative that isn't the big 4 because unlike CBA, they will take you seriously and actually need your business unlike this spoiled corporation.

do not fall for their antic like i did, i have since been saved by the above headline recue team who got me reparation

Should be called COMMONWRETCH BANK. If you transfer money through this bank they hold to it as long as they can not mention the fees they wanted to introduce. Be careful they try again.

Customer service is awesome! They asked for private feedback but I want everyone to know what they have done for me.
They are professional and caring. Twice I raised a dispute about a transaction and both times they were straight onto it and got my money back in my account.
Other banks made me feel like a number that didn't count. Commonwealth Bank makes me feel like a valued customer. Online banking is easy and their platform is very helpful.
Excellent.

Commonwealth Bank allowed an unauthorized debit to my account of $5000 and then tell27 me the debiting party has up to 21-day use of my money before refunding. Disgusting customer support service, arrogant and uncaring service. Do not trust them