This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Voir plus
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Voir plus
L'entreprise a répondu
These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Coordonnées de contact
Royaume-Uni
- newpay.co.uk
3,7
Moyen
209 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Double check the details before signing…
Double check the details before signing any credit agreement. I ordered a kitchen worktop and the only reason I chose this particular supplier was because they offered the terms of balance of purchase on 0%. When I applied for the credit with Newpay, the initial application showed 3 options, one being 0%, another being 17.95% and another being 24.9%. I wasn't able to chose but guess what I was ONLY approved for the 24.9%. I can't believe this was anything to do with my credit rating as both on Experian and CreditKarma, I have an Excellent rating. I called the telephone number and apparently "the system" decides and there's no-one who can help. Anyone smell something fishy - I do.
24 novembre 2025
Avis spontané
Réponse de Newpay
Hello Wendy. Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Audrey
Clear simple set up
Clear simple set up , easy and continuous information throughout the loan period
8 novembre 2025
Réponse de Newpay
Hello Richard. Thank you for taking the time to leave us a review. We're excited to have you on board 😊Best, Audrey
Réponse de Newpay
Good Afternoon,
Thanks for taking the time to share your review, we're thrilled to have you onboard!
- Kenith
Interest rates way too high…
Interest rates way too high accessibility to online account impossible without account number overall I won’t use it again
4 novembre 2025
Réponse de Newpay
Hello Sean. Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Audrey
SCAM- not a real credit card AVOID!!
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me"
I am still moving forward with my complaint to the FCA as this company refuses to offer buyer protection or call customers back when promised.
I will keep posting my review every time NewPay hide it. This is a seriously dodgy company!!
14 novembre 2025
Avis spontané
Tried to email few times as my account…
Tried to email few times as my account been blocked. No answer from anyone. now my account is terminated
10 novembre 2025
Avis spontané
Réponse de Newpay
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Fantastic service absolutely amazing…
Fantastic service absolutely amazing platform to use & outstanding customer service
8 novembre 2025
Réponse de Newpay
Hi Leslee, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Crooks all the way! Not recommended
Another credit card provider that will do anything to stitch you up. A credit card based on emails! You buy something on credit, 3 instalments free interest but they don’t set up a direct debit for your payments. Wait until the first deadline comes and then you have to pay all sorts of charges. Crooks all the way, you would have thought these Sky Channels credit cards 90-100% interest have disappeared! Still here, watch out you have been warned! Stay well away! Crooks!
8 novembre 2025
Avis spontané
Réponse de Newpay
Hi, I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review. Please contact us so that we can discuss your concerns in more detail. You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details. Our contact details will also be shown on any communications received from us I can assure you that we're a company that prides ourselves on a high level of professional service, and I apologise if this has not been your experience. Thanks, Michelle.
Réponse de Newpay
Hello Gareth. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey
What an awful company.
Newpay sends me emails, saying there is important information sent to my inbox, so I go to read it, and get a message saying "This account is not eligible for Online Account Manager. Please contact us for any queries." How stupid. Non-existent customer service also.
28 octobre 2025
Avis spontané
Réponse de Newpay
Hi Robert, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Newpay helpful buying
If ever I need something quickly and can’t afford to buy outright I know my newpay account is there if I need it
17 octobre 2025
Réponse de Newpay
Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Extortionate
Payment plan for my sons bike, paying 30 pound a month 22 of that gets taken for interest, extortionate fees. Avoid at all costs
21 octobre 2025
Avis spontané
Réponse de Newpay
Hi Becky,
I am very sorry to read that you have not had the experience that you expected with us.
I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.
Regards, Julie
Quick decision
Quick decision, very easy to follow procedure.
Vey satisfied with the service provided
16 octobre 2025
Réponse de Newpay
Hi Salvo,
We're glad that you had an easy registration process with us, we want to ensure that everything is as smooth as possible for our customers 😊
Best,
Stephanie.
Very satisfied
13 septembre 2025
Avis spontané
Réponse de Newpay
Hi Senad, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Easy stress free experience
Used recently when buying kitchen worktops, really easy and stress free to set up. I liked that you could set up a manageable monthly amount but also overpay if you wanted. The only issue I've had is trying to close the account now it's paid off.
10 février 2025
Avis spontané
Réponse de Newpay
Hi Megan, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 For support with closing your account please reach out to our Customer Service team via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Réponse de Newpay
Hello Mark. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Réponse de Newpay
Hello Craig. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Réponse de Newpay
Hello Szabolcs. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Very easy to use and very friendly…
Very easy to use and very friendly staff helps if needed
17 août 2025
Réponse de Newpay
Hi Janet,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
Great company
Great company, everything was very straightforward and only took a few minutes to complete, online account is very easy to navigate and payments are made to suit you. Looking for finance then I would definitely give this company a try.
14 août 2025
Réponse de Newpay
Hi Marian, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
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