This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Voir plus
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Voir plus
L'entreprise a répondu
These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Coordonnées de contact
Royaume-Uni
- newpay.co.uk
3,7
Moyen
209 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Réponse de Newpay
Hello Jayne. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
great no problems at all and very easy…
great no problems at all and very easy way to help you through payments
5 août 2025
Réponse de Newpay
Hi Shane, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Réponse de Newpay
Hi Antal,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
Took a while to get account up and…
Took a while to get account up and running but after an agent explained how to go about it was easy, purchase was then a seamless experience
8 août 2025
Réponse de Newpay
Hi John, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Very easy instructions and accepted…
Very easy instructions and accepted straight away bike arrived not long after purchasing very reasonably priced on Apr. One very happy customer
6 août 2025
Réponse de Newpay
Hi John, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
Don’t bother
They are so sketchy, the interest is so high, they charge you different payments per month even though it’s supposed to be a direct debit loan? They charge you double for interest of borrowing, the dashboard makes no sense at all - doesn’t tell you how much you’ve paid so far/ how much you have left, just absolutely awful - they make up their own rules, I’ve never regretted putting my card details into a website as much as I have with this company, I’m in too deep now as it’s a contract but honestly I would say don’t bother, save yourself the stress and go with a different company because it’s simply just not worth it. I wish I could cancel so badly but there’s literally nothing I can do now, I’ve cried over this numerous times it’s just absolutely horrendous
28 juillet 2025
Avis spontané
Réponse de Newpay
Good Afternoon Amber,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Zoe
Really helpful to have and being able…
Really helpful to have and being able to pick your own payment plan
18 juillet 2025
Réponse de Newpay
Hi Mark,
Thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊
Best,
Stephanie.
Easy to use and clear on how it works.
16 juillet 2025
Réponse de Newpay
Hello Samuel. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Réponse de Newpay
Hi Jason,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks, Julie.
Still waiting to get our accounts verified
Still waiting to get our account verified been waiting 2 weeks rung twice and just told we have to wait for manual verification think we're just gonna get a bank loan instead at this point will keep my review updated
16 juillet 2025
Avis spontané
Réponse de Newpay
Hi Barry,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
Very happy 5* all round from me !!
Extremely straightforward application processExcellent repayment options, my credit rating isn’t the best but I was offered the lowest interest rates I’ve ever been offered, app very easy to navigate and understand, overall very happy, 5* all round from me !!
10 juillet 2025
Réponse de Newpay
Hello,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Thanks, Julie.
Réponse de Newpay
Hello Steve. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey
Need more retailers!!
I’ve had Newpay for years. It’s ever convenient and easy to use. Only thing is I wish there was more sites that accepted it.
1 juillet 2025
Réponse de Newpay
Hello Lee. I would like to thank you for your feedback, as we are always working to improve our services. Best, Audrey
AVOID
Purchased an item from Dusk and used New Pay to fund it. I returned the items to Dusk which cleared the balance on my New Pay account. I chased New Pay on several occasions to confirm whether or not they received the refund. Four weeks after the refund having been received by them they are refusing to accept they have it, directing me to do a complaint then a dispute - whilst simply refusing to credit the refund. New Pay owe me money (given they have the refunded monies in their account or should chase the merchant directly for it). I am required to continue to pay the contractual monthly amounts until my account is recredited which means that New Pay are financially benefitting not only by having the refunded credit but also by requiring me to pay them monthly.
They have zero interest in resolving the matter swiftly.
AVOID THIS COMPANY IF YOU INTEND TO REFUND ITEMS AS THEY WILL KEEP YOUR REFUND AND REFUSE TO CREDIT YOUR ACCOUNT WHILST MAKING YOU CONTINUE TO PAY THEM EACH MONTH
19 juin 2025
Avis spontané
Réponse de Newpay
Hi Laura,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Réponse de Newpay
Hello Anthony. Thank you for your 5* review. Best, Audrey
Very easy process to register
Very easy process to register. Competitive rates which made my purchase more attractive.
13 juin 2025
Réponse de Newpay
Hi Mr. Shuttleworth, We're glad that you had an easy registration process with us, we want to ensure that everything is as smooth as possible for our customers 😊 Best, Elan
Réponse de Newpay
Hi Samantha,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
Réponse de Newpay
Hi Lenka, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Réponse de Newpay
Hi Kestutis,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
I purchased a DJ Deck for my son and…
I purchased a DJ Deck for my son and used trustpilot to finance it the system they use is very easy to use and I got a response back very quickly so I went ahead with the purchase. The comms from Trustpilot have been great throughout the year and so I am happy to recommend them
21 mai 2025
Réponse de Newpay
Hi,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
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