NIO Cocktails Avis 

1 627
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... Voir plus

Noté 5 sur 5 étoiles

Not only are the cocktails delicious, but the customer service is excellent! I ordered three of the gin cocktails as a gift, but mistakenly entered the wrong address. Tisha and the customer service te... Voir plus

Noté 5 sur 5 étoiles

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been a NIO customer since lockdown - the cocktails are consistently delicious and also make brilliant gifts. The customer service is also excellent. Recently I received a box where one of the s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Distributeur de boissons

À propos de NIO Cocktails

Écrit par l'entreprise

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(1 627)

145 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely Epic

I started buying these cocktails for gifts after receiving a set for Christmas 24. I'm now hooked I look forward to my cocktails each weekend and love adding ones I havent tried each month. The reward points along with offers mean that I can now get these most months

18 juillet 2025
Noté 2 sur 5 étoiles

3/4 day delivery option relies on luck

I was told by the Nio chat help line that delivery would be attempted 3 times before return to Nio (I do not have a safe space). In the event my parcel was left by EVRI behind my rubbish bin which is accessible to passersby in an area which is prone to theft. I would have been at home on delivery days 3 and 4 as outlined by the delivery options but EVRI delivered on day 2. Additionally I understood that that a message would be sent to me on the morning of the delivery informing me of a delivery slot. Instead I got a message in the eve just before the actual delivery. The delivery process was therefore chaotic at every turn making it impossible for me to plan being at home for the receipt of the parcel.

30 juillet 2025
Noté 3 sur 5 étoiles

Nice cocktails, couldn’t get the magazine :-(

Nice cocktails
Unfortunately the red magazine subscription is digital and the QR code is on the box for the cocktails…Nio staff initially didn’t know how I could access the subscription when I emailed but eventually they informed me of the QR code but by that time the box was long gone. There is no mention of the subscription in any email correspondence from Nio so this needs to be addressed really.

8 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Ordering and delivery very good

Ordering and delivery very good. Cocktails were bought as a present for my daughter , so I've not tried them.Sge has said she's had 2 of them and they were very nicem

14 juillet 2025
Noté 5 sur 5 étoiles

Eve 76

Sent as a treat many times, to extended family. Always received in great condition and throughly enjoyed.

28 juillet 2025
Noté 5 sur 5 étoiles

Great gift idea

I had a winter cocktail selection as a gift from a family member last Christmas. It has taken me this long (July) to drink them all (must drink faster). They were all delicious - surprisingly so - and each box/sachet provides a good amount of cocktail. I would recommend as a gift idea or for yourself. I’m about to order more for myself now :-)

30 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Never arrived!

No received in promised time and it was intended as a gift. So thoroughly disappointed

25 juillet 2025
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Réponse de NIO Cocktails

Thank you for your feedback, and we're really sorry to hear about your experience, especially as the order was intended as a gift.

We've checked the tracking information on our end, and it does show that the parcel was delivered within the promised timeframe and to the correct address, with proof of delivery available. In some cases, parcels may be accepted by other members of the household or even by a neighbour on your behalf.

Could we kindly ask you to check with anyone in your household or nearby to see if they may have received it for you?

If the parcel still isn’t located within the next 24 hours, please reach out to us directly at contact@niococktails.co.uk, and we’ll be more than happy to assist you further.

Noté 5 sur 5 étoiles

Turkey tastick …

Great experience fantastic tasting cocktails, Delivery was good ,ordered from Turkey whilst on holiday and still got delivered on time

9 juillet 2025
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Réponse de NIO Cocktails

We're happy you enjoyed our fantastic tasting cocktails! We're glad our delivery met your needs, even while you were abroad. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

NIO delivered lovely cocktails

Evri struggled to find my parents new build house - but Alex at NIO kept on the case. My Dad loved his cocktails when they did arrive - it was his second batch. He is now a convert!

25 juillet 2025
Avis spontané
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Réponse de NIO Cocktails

We're happy to hear that your Dad loved the cocktails! We appreciate your positive feedback and are glad that our team could assist with the delivery challenges. Thanks for sharing.

Noté 5 sur 5 étoiles

Another good experience with NIO…

Another good experience with NIO Cocktails...attractive website and easy to order, lots of options. Extremely prompt delivery...thank you so much.

22 juillet 2025
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Réponse de NIO Cocktails

We appreciate your positive feedback! We're happy that you found our website attractive and easy to use, and that you enjoyed our prompt delivery and many options.

Noté 5 sur 5 étoiles

Always a winner

Always a winner. Great choice, excellent quality and quick delivery

22 juillet 2025
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Réponse de NIO Cocktails

We're so happy that you find our service a winner! It's great to hear you appreciate the excellent quality and quick delivery. Thanks for the feedback.

Noté 5 sur 5 étoiles

A surprise Birthday celebration

A surprise Birthday celebration, quite divine as we make cocktails.
A great idea, suited our mood.

21 juillet 2025
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Réponse de NIO Cocktails

We're happy to hear that the surprise birthday celebration and cocktail-making suited your mood so well. It sounds like a great idea, and we appreciate your feedback!

Noté 4 sur 5 étoiles

Easy ordering

Easy ordering, quick deliver and I was kept up to date of delivery status. Only complaint was that the parcel was left on my doorstep in full view of anyone passing my house.
Can’t say what the cocktails taste like yet as taking them on holiday with me in a few weeks.

4 juillet 2025
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Réponse de NIO Cocktails

We're happy to hear that ordering was easy and delivery was quick. We appreciate you letting us know about the parcel being left on your doorstep. We'll review our delivery procedures to prevent this from happening again. We hope you enjoy your cocktails on holiday!

Noté 4 sur 5 étoiles

Bought this as a gift fir for my son in…

Bought this as a gift fir for my son in law for his birthday.
I have bought these before & was pleasantly surprised how good they were.
I will definitely use them again

3 juillet 2025
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Réponse de NIO Cocktails

We're happy to hear that the gift was a hit! We appreciate you choosing our product again and your positive feedback. We're glad you were pleasantly surprised.

Noté 5 sur 5 étoiles

What can I say? A++

What can I say? As ever the best customer service. The best products. The freshest ingredients. The tastiest cocktails. Others genuinely don't even come close.

2 juillet 2025
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Réponse de NIO Cocktails

We're happy to hear that you consistently receive the best customer service and products from us. We appreciate your kind words regarding our fresh ingredients and tasty cocktails. Thanks for the great feedback!

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