I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... Voir plus
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Not only are the cocktails delicious, but the customer service is excellent! I ordered three of the gin cocktails as a gift, but mistakenly entered the wrong address. Tisha and the customer service te... Voir plus
It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... Voir plus
L'entreprise a répondu
I have been a NIO customer since lockdown - the cocktails are consistently delicious and also make brilliant gifts. The customer service is also excellent. Recently I received a box where one of the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de NIO Cocktails
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- hello@nio-cocktails.com
- niococktails.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Dont deliver as promised.
Dont deliver as promised.
I ordered products from them with a 24 hour delivery option. Payed the premium which is fine. I got no information, no call or nothing. Then they say that the courier tried to deliver it to my appartment but it was no possible?
No one contacted me at all. I only got information that they tried (allegedly) but it was not possible. Now they say they cant deliver before in 4 days time. I PAYED FOR 24 HOURS DELIVERY!.
I am traveling this weekend, and needed the package before that, but that aint happening. Also, they refuse to cancel the order and refund me. I will never use this company again. There are others out there which I have used and will continue to use. In addition, their customer support is by far some of the worst i have experienced. They never answer on chat, and on mail they just close tickets and reply "sorry, it was not delivered". Not really solving any problems.
Great cocktails, great service!
Really top quality cocktails. Like being out on the town without the queuing! One damaged on delivery but replaced immediately. Can't fault them at all
Great range of cocktails with a great taste
Great range of cocktails with good package offers available
Gift wrap was missing
I had ordered the Negroni gift box as a present for a birthday. I had paid extra for gift wrapping but it arrived without it.
The worst cocktails ever
The worst cocktails ever. Literally tastes like sugar and cheap booze. I tried more than one type of nio cocktail to give them the benefit of the doubt…could not drink any of them

Réponse de NIO Cocktails
Great cocktails
Great cocktails when you don't have confidence or the ingredients to make them yourself. You can have 12 different cocktails without having 36 different bottles at home...
Super-fast delivery.
Fantastic!!
Fantastic!!! I purchased 2 sets, as thank you presents and they are wonderful, and a lovely gift.
The customer service is exceptional. I made a mistake on my order and emailed to see if I could make an amendment, and received an email in response within 5 minutes saying that they would try to correct my mistake. I then received an additional email to let me know that they were able to make the change I needed. If I could give more stars I absolutely would!!!
Great Concept
A geat concept and nice selection of cocktails to try. The weather has been lovely, nice to relax in garden on a summers evening with a cocktail and great company.
Still hasn’t arrived and my request for…
Still hasn’t arrived and my request for help or a refund now being ignored.
Delivery very late at night
Delivery to the persons address was 22.50 at night when they were in bed. Luckily parcel was still on doorstep the following morning!!
This usbt a usual time to deliver is it?!
Great products but don't bother with the gift wrapping option.
Great products, prompt delivery and good communication. My only disappointment was the additional charge I payed for gift wrapping. A loose cardboard sleeve was enclosed with the order, that didn't actually fit anything.
Ordered for a gift
Ordered for a gift, delivered quickly, no issues. Recipient totally loved it! Was hesitant as they are a whiskey connoisseur but they could not fault the cocktails
Great quality ready made cocktails
Great quality ready made cocktails. I’ve placed several orders since becoming aware of the company
Appreciate the discounts and very speedy delivery.
Cocktails arrrived on day promised and…
Cocktails arrrived on day promised and were delicious
Excellent Service and Products
Items arrived on time. Well packaged. Postcards from Hawaii and Mai Tai tasted wonderful. Would recommend.
Always a quick delivery and excellent…
Always a quick delivery and excellent tasting cocktails
Amazing cocktails
Easy to order. Arrived very quickly. This is my 4th order so you are definitely doing something right. Thank you xx
Gorgeous Negroni’s
Fast delivery, gorgeous packaging, and the most delicious Negroni’s. Thank you!
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