I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... Voir plus
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Lisez les avis des autres
Not only are the cocktails delicious, but the customer service is excellent! I ordered three of the gin cocktails as a gift, but mistakenly entered the wrong address. Tisha and the customer service te... Voir plus
It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... Voir plus
L'entreprise a répondu
I have been a NIO customer since lockdown - the cocktails are consistently delicious and also make brilliant gifts. The customer service is also excellent. Recently I received a box where one of the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de NIO Cocktails
Écrit par l'entreprise
NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door.
Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration.
DISCOVER NIO
Coordonnées de contact
Royaume-Uni
- hello@nio-cocktails.com
- niococktails.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Nio letterbox gift undelivered twice!
Purchased a box of cocktails as a ‘letterbox gift’ to be delivered to my nephew’s flat. Evri dumped the box on the pavement of the busy street outside the apartment block instead of putting it safely into the letterbox: unsurprisingly the parcel was not received. Nio explained that this is very unusual and I could either have my money back or they would resend. Decided to resend ensuring I clicked on the ‘letterbox delivery’ option on Evri App but the same thing happened again. This time Nio refused to help: no refund no help. So it’s been a complete waste of my time and money and my nephew is still without a gift. Very sad. I will never use this company again.
21 septembre 2025
Great cocktails
We were given NIO cocktails as a Christmas present last year and enjoyed them so much decided to buy some for a Christmas present this year. Prompt delivery.
21 septembre 2025
Réponse de NIO Cocktails
We're happy to hear that you enjoyed our cocktails so much last year that you decided to share them as a Christmas gift this year! We appreciate your repeat business and are glad you received prompt delivery.
Package secure with complete order and…
Package secure with complete order and the product needs no words amazing
21 septembre 2025
Réponse de NIO Cocktails
We're happy to hear that your order arrived securely and complete! Thank you for the positive feedback; we appreciate you sharing your experience.
emails getting ignored.
Delivery was quick and they have a wide selection of cocktails however the customer service leaves much to be desired.
I have tried to initiate the refund process (nothing wrong with the product it is just no longer needed). They responded straight away at first however it has now been 4 days since I asked for the process to start and I have had no further contact. I have now sent 3 unanswered emails. Considering you only have a week from delivery to ask for a refund you would think they would have a better process in place. They are now just ignoring me. I would not recommend based on the customer service.
Edit - it has now been a week since I requested the refund process to start and they are still refusing to progress it, basically meaning they are refusing my refund as the only way to return the product is through them organising it. I keep getting emails saying that they will and then they do nothing. Do not use this company.
21 septembre 2025
Avis spontané
Prompt delivery- gorgeous cocktails
Prompt delivery- gorgeous cocktails. Swift reply to my query . As always , good shopping experience
18 septembre 2025
Réponse de NIO Cocktails
We're happy to hear that you received prompt delivery and found the cocktails gorgeous! We appreciate your kind words about our swift reply and your shopping experience.
Not only are the cocktails fabulous…
Not only are the cocktails fabulous (husbands opinion, he was gifted for birthday), but as the purchaser I absolutely applaud their customer service. My first package was damaged in the post, and it was replaced immediately- by a genuinely friendly caring customer service agent. Best customer service ANYWHERE! and as I said my husband says the cocktails are spectacular. 5 stars and then some from us!
5 septembre 2025
Réponse de NIO Cocktails
We're happy to hear that your husband enjoyed the cocktails! We appreciate your kind words regarding our customer service. It's great to know we could quickly resolve the issue with the damaged package. Thank you for the wonderful feedback!
Arrived Damaged no response to request to send another
My cocktail box arrived with one Negroni cocktail damaged and leaking thus ruining the whole box and stinking out my office, I immediately emailed the company and they have not responded - very disappointed this could happen and the lack of communication - In your response below you say you have not received the 2 emails I sent = so I have sent it a 3rd time - perhaps you will now respond?
23 septembre 2025
Avis spontané
Réponse de NIO Cocktails
Hi Victoria,
Thank you for your feedback, and we're very sorry to hear about the condition your order arrived in, as well as the frustration caused by the delay in getting it resolved.
Just to update you, this issue has now been resolved and a replacement for the damaged cocktail box has been sent out.
We’ve checked our system thoroughly, and unfortunately, we did not receive your initial email regarding the damage. We're not sure what may have gone wrong there, but once we received your review and the order details, we were able to locate your order and take action immediately.
We sincerely apologise for the inconvenience and for the delay in resolving this for you. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Love their margaritas
Love their margaritas though they are a little pricey I can't help myself returning to buy more. I like that you get the rewards with some money off for the next purchase.
19 août 2025
Réponse de NIO Cocktails
We're glad you enjoy our margaritas and appreciate your feedback regarding the price. We're happy to hear that you are taking advantage of our rewards program!
Réponse de NIO Cocktails
We are happy to hear that you were pleased with our communication, updates, and delivery service. Thank you for your positive feedback!
General review This company Offer great products and a…
This company Offer great products and a fantastic delivery service , they keep you fully informed at every stage when your order has been placed, if you select from the special offers you can get some very good deals.
20 septembre 2025
Avis spontané
Réponse de NIO Cocktails
We're happy to hear that you had a fantastic experience with our products and delivery service. It's great to know you were fully informed throughout the order process and could take advantage of our special offers. Thank you for your positive feedback!
Great product customer service sucks
Update - just received an email saying that as my issue wasn't isolated they will reinstate the lost points. Glad they have done the right thing but either their bot or their customer service agents need to be more customer focused.
Received a email saying that my Reward Points were would expire next week so went to place order so as to not lose them only to find they had been removed already.
On contacting the company I was told that the date on the email was incorrect and they were removed last month but as per their policy they were not able to reinstate them.
Lovely product but terrible customer service absolutely sucks
19 septembre 2025
Avis spontané
Réponse de NIO Cocktails
Thank you for taking the time to share your feedback.
We’re really sorry for the confusion and frustration caused around the expiry of your reward points, especially given the incorrect information sent via email. You're absolutely right to expect clear and accurate communication, and we acknowledge that we fell short in this instance.
We’re glad to hear the issue has now been resolved and that your points were reinstated. We’re also reviewing our internal processes and communication tools to ensure this doesn’t happen again in the future.
We appreciate your kind words about the product, and we hope to provide a smoother experience moving forward. Should you have any further concerns, please don’t hesitate to get in touch.
Great Choice
You get such a good choice of cocktails and they arrived quickly and very well packaged. The cocktails are delicious and there is definately something for everyone
5 septembre 2025
Réponse de NIO Cocktails
We're happy to hear that you enjoyed our wide selection of delicious cocktails and that they arrived quickly and were well-packaged. Thank you for your positive feedback!
Réponse de NIO Cocktails
We're happy to hear that you enjoyed our cocktails and swift delivery service. We appreciate your positive feedback and are glad you found great value!
Really great range of cocktails to…
Really great range of cocktails to discover and enjoy. Just received our third order since discovering Nio and looking forward to trying some we haven't had and enjoying some favourites! Prompt service and delivery. Had email update, surprisingly addressed to someone else, but had immediate response once flagged with apology. Thank you and cheers!
17 septembre 2025
Avis spontané
Réponse de NIO Cocktails
We're glad you enjoyed our cocktails and prompt delivery! We appreciate your patience regarding the email issue and are happy we could resolve it quickly. Thank you for your continued support and feedback!
Poor service
Poor service, would not recommend, cannot be contacted easily and when they do reply to emails they get your name wrong and don't do as they say they would. I asked them to change a house number for the order, they assured me they had and would resend, but did not resend until chased up again and then sent to same incorrect address. No telephone number to ring so can't speak to a person.
16 septembre 2025
Avis spontané
Réponse de NIO Cocktails
Thank you for your feedback. We’re sorry to hear that your experience didn’t go as expected and appreciate the opportunity to clarify what happened.
Your order was placed under the name "Beverly," which is why you were addressed as such in our communication. If that name was incorrect or not your preferred one, we had no way of knowing, and would have happily used your correct name if informed.
Regarding the delivery issue, the address provided at checkout was incorrect. Once the order had already been fulfilled and dispatched, we advised that address changes would need to be made directly through Evri, as we were unable to make amendments at that stage. We understand that only the first line of the address could be changed through their system, and we’re not sure whether that change was successful.
When you later let us know that the parcel hadn’t been delivered, we issued a redelivery free of charge as a gesture of goodwill, despite the original error not being on our side. Unfortunately, due to a system error, the updated address was automatically reverted back to the original one during redelivery, something we were unaware of until you contacted us again.
Once this was brought to our attention, we sincerely apologised for the mix-up and, as per your request, processed a full refund.
We do our best to resolve issues fairly and in good faith, even in situations where the error was not ours. That said, we take your feedback seriously and are reviewing this internally to avoid similar issues in the future.
You didn’t deliver in time I am now on…
You didn’t deliver in time I am now on holiday without my paid for cocktails thank you very much not
11 septembre 2025
Réponse de NIO Cocktails
We're glad you and your friends love our cocktails! Thanks for letting us know; we appreciate your feedback.
Réponse de NIO Cocktails
We're happy to hear that you had a great experience with our quick delivery and customer service. Thank you for your feedback!
Réponse de NIO Cocktails
We're glad you love our cocktails! We appreciate your feedback regarding the delivery service and we'll take it into consideration.
A wee gift
These cocktails were bought as a gift. The three cocktails chosen were three of our favourites when we lived together. The cocktails arrived right on time and my friend quoted the espresso martini as "one of the best" she has had. She thoroughly enjoyed the negroni and margarita too.
7 septembre 2025
Réponse de NIO Cocktails
We're happy to hear that the cocktails arrived on time and your friend enjoyed them, especially the espresso martini! It's great to know that our cocktails could bring back fond memories. Thank you for your positive feedback.
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