NIO Cocktails Avis 

1 625
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

There’re so many different ready made cocktail brands out there, I’ve tried a lot of them, but Nio is head and shoulders above the rest. Unlike the others these are as though freshly made by a mixolog... Voir plus

Noté 5 sur 5 étoiles

I have been a NIO customer since lockdown - the cocktails are consistently delicious and also make brilliant gifts. The customer service is also excellent. Recently I received a box where one of the s... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Initially disappointed, rectified by 2nd delivery. Previously, I’ve had great service from NIO, but after ordering 2 x party boxes on the weekend & received 1 Monday (v quick). Issue is orde... Voir plus

Noté 5 sur 5 étoiles

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Distributeur de boissons

À propos de NIO Cocktails

Écrit par l'entreprise

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(1 625)

195 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

No regrets

I ordered a box of cocktails to take to my daughters as a fun start to the evening, and it was! Will order again.

23 novembre 2024
Noté 3 sur 5 étoiles

2 out of 3 ok ish

The cocktails were great and well received. I ordered 3 sets at the same time, 2 arrived without drama and reasonably promptly, the third didn’t arrive for a further 2 weeks and the box was damaged. A shame. It’s kind of tarnished my experience and put me off any further orders.

11 décembre 2024
Noté 1 sur 5 étoiles

Truly appalling customer service

Truly appalling customer service. The boxes I ordered for two presents came unlabelled and all three had identical bar codes despite ordering different things for different recipients. Nio instructed me to open the boxes to help them work out what they had sent me, which meant breaking the seals. I explained I could not give them as presents once opened and proceeded in good faith. Now they tell me they will not replace e or refund despite the fact that I have missed both birthdays and have wasted so much time taking and sending them photos and engaging in a lengthy email correspondence (in which they profusely apologised, promised they would sort, and now say they won’t). Be warned!

1 octobre 2025
Avis spontané
Logo de NIO Cocktails

Réponse de NIO Cocktails

Hi Katie,

We're sorry to hear that you're unhappy with your experience, and we do appreciate you taking the time to share your feedback.

To clarify, your order was fulfilled correctly, and the cocktail boxes arrived in perfect condition. The items you received matched your order exactly, and no damage was reported. Our team asked for photos to verify this and responded accordingly based on what was shared.

Our cocktail boxes are intentionally designed with minimal branding to make them suitable for gifting. The stickers are made to be carefully peeled back and resealed for situations exactly like yours, where a customer may need to identify the contents without compromising presentation. We understand that in this case once peeled, you felt the boxes were no longer suitable as gifts after opening, but this was a personal decision rather than an error on our part.

As per our policy, we offered the option to return the products for a refund, with the return cost covered by the customer, which is standard practice when there is no fault with the items.

We’re genuinely sorry that this experience didn’t meet your expectations, and your feedback has been passed on to the team for review as we continue working to improve our customer experience.

Noté 5 sur 5 étoiles

Well deserved EOW treat

Great selection and always select new ones as a “Friday Night ritual test” 👍

26 septembre 2025
Logo de NIO Cocktails

Réponse de NIO Cocktails

We're happy to hear that you enjoy our selection and your Friday night ritual! Thank you for sharing your positive experience with us.

Noté 5 sur 5 étoiles

Real value for money for premium cocktails

Great reliable products….easy to order and timely delivery

26 septembre 2025
Logo de NIO Cocktails

Réponse de NIO Cocktails

We're happy to hear that you find our products reliable and easy to order, and that our delivery is timely. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Easy enough purchasing experience..

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course!
Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky Sour and Gin Gimlet. Pretty good communication via email and hey presto a few days later they’re delivered to my doorstep.
Easy to dispense in what is innovative packaging although a pair of scissors is better than trying to tear which never quite went to plan.

24 septembre 2025
Logo de NIO Cocktails

Réponse de NIO Cocktails

We're happy to hear that ordering was easy and delivery was prompt! We appreciate your feedback regarding the packaging; scissors are indeed helpful. We're glad you and your children enjoyed the cocktails. Thanks for your review!

Noté 5 sur 5 étoiles

We really love NIO cocktails

We really love NIO cocktails . They were delivered to our door in prefect shape and they are sophisticated cocktails that our friends love equally .
Simple to pour ( Needs Ice Only ) , they are quick and easy to enjoy !

24 septembre 2025
Logo de NIO Cocktails

Réponse de NIO Cocktails

We're happy to hear that you and your friends love our sophisticated cocktails and appreciate their convenient delivery and ease of enjoyment. Thank you for sharing your positive experience!

Noté 5 sur 5 étoiles

These are definitely 'bar quality' cocktails…

These are definitely 'bar quality' cocktails; wide selection, easy to order, prompt delivery, fair price. Customer service is great too. What more could you ask for?

23 septembre 2025
Logo de NIO Cocktails

Réponse de NIO Cocktails

We're happy to hear that you enjoyed our wide selection, prompt delivery, and fair prices. It's great to know our cocktails are bar quality and our customer service is helpful. Thanks for your positive feedback!

Noté 1 sur 5 étoiles

Nio letterbox gift undelivered twice!

Purchased a box of cocktails as a ‘letterbox gift’ to be delivered to my nephew’s flat. Evri dumped the box on the pavement of the busy street outside the apartment block instead of putting it safely into the letterbox: unsurprisingly the parcel was not received. Nio explained that this is very unusual and I could either have my money back or they would resend. Decided to resend ensuring I clicked on the ‘letterbox delivery’ option on Evri App but the same thing happened again. This time Nio refused to help: no refund no help. So it’s been a complete waste of my time and money and my nephew is still without a gift. Very sad. I will never use this company again.

21 septembre 2025
Noté 5 sur 5 étoiles

Great cocktails

We were given NIO cocktails as a Christmas present last year and enjoyed them so much decided to buy some for a Christmas present this year. Prompt delivery.

21 septembre 2025
Logo de NIO Cocktails

Réponse de NIO Cocktails

We're happy to hear that you enjoyed our cocktails so much last year that you decided to share them as a Christmas gift this year! We appreciate your repeat business and are glad you received prompt delivery.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus