NIO Cocktails Avis 

1 627
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... Voir plus

Noté 5 sur 5 étoiles

Not only are the cocktails delicious, but the customer service is excellent! I ordered three of the gin cocktails as a gift, but mistakenly entered the wrong address. Tisha and the customer service te... Voir plus

Noté 5 sur 5 étoiles

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been a NIO customer since lockdown - the cocktails are consistently delicious and also make brilliant gifts. The customer service is also excellent. Recently I received a box where one of the s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Distributeur de boissons

À propos de NIO Cocktails

Écrit par l'entreprise

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(1 627)

197 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Nice treat but disappointing packaging

I've really enjoyed receiving these cocktails as a gift but I've twice placed an order now as gifts for friends (this time for the Celebration Box and Bestseller Box) and due to plain white packaging and no exterior labelling, I've no idea which is which, unless I open them up. There's not even any discreet product code to check against. Not a problem if I was buying for myself, but as gifts - utterly unhelpful!!
What a shame.

27 août 2025
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Réponse de NIO Cocktails

We appreciate you bringing this to our attention. We're sorry the unlabeled packaging made gifting difficult. We'll review our packaging process to improve the gift-giving experience for our customers. Thanks for your feedback.

Noté 5 sur 5 étoiles

Good selection

Good selection, fast and secure delivery

A++

28 août 2025
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Réponse de NIO Cocktails

We're happy to hear that you had a positive experience with our selection and delivery service. Thank you for your great feedback!

Noté 5 sur 5 étoiles

Best premixed cocktails around

Best premixed cocktails around. Easy to order, great choice & quick delivery. Wonderful for presents & for yourself

13 août 2025
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Réponse de NIO Cocktails

We're happy to hear you think our premixed cocktails are the best! We're glad the ordering process and delivery met your expectations. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Great experience with NIO cocktails

We have used NIO cocktails as gifts for friends and for ourselves. Great packaging and delivery, but more importantly the flavours are fabulous, authentic, and all you need to do is just add ice!!

26 août 2025
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Réponse de NIO Cocktails

We're happy to hear that our cocktails have been a hit as gifts and for your enjoyment! It's great to know you appreciate the packaging, delivery, and authentic flavours. Thanks for your positive feedback.

Noté 5 sur 5 étoiles

Excellent cocktails and professional customer serviceI love these cocktails and have ordered…

I love these cocktails and have ordered a few times for presents and when guests are coming. Being able to order a variety covers most tastes and leads to some interesting conversations. I have had some issues over the rewards but my emails to customer service contact have been answered promptly and courteously (by a person not a chatbot) and if the initial contact cannot resolve the problem it has been escalated and resolved perfectly. Very happy to give 5 star review for excellent product and professional customer service.

30 août 2025
Avis spontané
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Réponse de NIO Cocktails

We're happy to hear that you love our cocktails and that they spark interesting conversations! We appreciate your feedback regarding the rewards issues. We're glad our customer service team could resolve the problems to your satisfaction. Thank you for the 5-star review!

Noté 2 sur 5 étoiles

Check your points

Received an email on 29th Aug to advise my 2600 loyalty points would expire on 27th Sep. Logged in to place an order to discover 1590 points had expired on 26th Aug. Really?

29 août 2025
Avis spontané
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Réponse de NIO Cocktails

Thank you for bringing this to our attention. We sincerely apologise for the confusion caused by the incorrect expiry date in our email. We’ve now corrected the issue and restored your loyalty points in full. Please don’t hesitate to reach out if you have any further questions or need assistance.

Noté 5 sur 5 étoiles

What a surprise… didn’t know what to…

What a surprise… didn’t know what to expect BUT the drinks were superb.
From fridge to glass, cut, pour and add ice ……VOILA ❤️

25 août 2025
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Réponse de NIO Cocktails

We're happy to hear that you were pleasantly surprised and that you found the drinks superb! Thank you for sharing your positive experience with us; we appreciate it.

Noté 5 sur 5 étoiles

Exceedingly good cocktails

These are very well mixed, neatly packaged, quickly delivered and exceedingly good cocktails (I stole that from an old advert) - offering extensive choice. It would be easy to assume that packaged cocktails like this would be second rate; they really are not. Serve them correctly - bit of ice etc, and they are spot on. Make sure you spend a bit of time squeezing the package to get the full contents though. Air-pockets can hold a bit of the good stuff, and you really do not want to miss any of that. Finally, do not get put off by price. A pack of 9 is about £4.50 a cocktail. I would take that every day, to sit in my garden and enjoy.

24 août 2025
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Réponse de NIO Cocktails

We're happy to hear that you enjoyed our cocktails! We appreciate your comments regarding the mixing, packaging, delivery, and extensive choice. Thank you for the tip about squeezing the package to get the full contents. We're glad you find the price reasonable for enjoying them in your garden.

Noté 5 sur 5 étoiles

All good - quality drinks, great service

Simple clean website and ordering process. I know the cocktails are good from friends who've given me them.
I somehow got the delivery address wrong on the order and it was very quick and easy to rectify via email - impressive customer service

28 août 2025
Avis spontané
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Réponse de NIO Cocktails

We appreciate your kind words about our website and ordering process. We're glad to hear our cocktails have a good reputation! We're also happy our customer service was able to quickly correct the delivery address error.

Noté 5 sur 5 étoiles

Outstanding customer service

I ordered a box of 9 mixed cocktails as a birthday gift for my sister’s birthday. When the box was delivered whilst my sister was out it was left as requested in a safe place.
Unfortunately when she picked it up the box was damp, and damaged. Upon opening it it was clear that one cocktail had broken and the contents leaked over the others damaging their labels.
I contacted the NIO customer services and they have been outstanding in their rapid response and replacement of the affected cocktail.
I cannot praise them highly enough for their efficiency and positive service.
I highly recommend them.

24 août 2025
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Réponse de NIO Cocktails

We're so glad to hear that our customer service team was able to quickly resolve the issue with your sister's birthday gift. We appreciate your positive feedback and are happy we could help. Thanks for recommending us!

Noté 5 sur 5 étoiles

Excellent service

My cocktails arrived damaged and leaking but as soon as I notified them with pictures a replacement was quickly sorted, in fact within a few minutes of me sending an email . The service is excellent and so are the cocktails highly recommend Nio cocktails.

27 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Still the best

Your cocktails are expensive and since the introduction of postage for orders over £40 I have had to cut down how many times I am able to purchase.
On saying that I have tried other more reasonable brands and yours are definitely the best. I will continue to buy but will wait for the times when there are offers available.

22 août 2025
Noté 5 sur 5 étoiles

Delicious

As always, my order arrived within stated time period. Normally it can be posted through the letterbox, but this time I had also ordered a spherical ice "cube!" tray. I'd ordered my much loved Negroni and also treated myself to some dry Martinis! Both delicious! I had fun filling the spherical ice "cubes!" tray and have yet to use one!

21 août 2025
Noté 5 sur 5 étoiles

A fan

I have ordered a number of times with NIO Cocktails. Most of the family now use them. Great for any event or celebrations Birthday, Christmas, any family event at home or away on holiday

22 août 2025
Noté 5 sur 5 étoiles

NIO Cocktails duly sent to daughter…

NIO Cocktails duly sent to daughter Laura & husband Shaun to celebrate their Wedding Anniversary. They arrived in perfect condition ~ "We love them!!! Thank you so much!!!! 💕❤💕Xx" "OMG 😲 😱 Micheal, these Italian Cocktails are Amazing bud! Thank you and Sooty so much ♥♥♥"

21 août 2025
Noté 5 sur 5 étoiles

Nio cocktails the perfect way to celebrate

Nio cocktails the perfect way to celebrate a holiday weekend, in fact any weekend, birthday, anniversary or just as a treat. Easy ordering, quick delivery. Just break out the ice, shake, rip and pour. We enjoyed some of our favourites - well done Nio again for some great cocktails.

19 août 2025

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