I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... Voir plus
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Not only are the cocktails delicious, but the customer service is excellent! I ordered three of the gin cocktails as a gift, but mistakenly entered the wrong address. Tisha and the customer service te... Voir plus
It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... Voir plus
L'entreprise a répondu
I have been a NIO customer since lockdown - the cocktails are consistently delicious and also make brilliant gifts. The customer service is also excellent. Recently I received a box where one of the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de NIO Cocktails
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- hello@nio-cocktails.com
- niococktails.co.uk
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A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Nice treat but disappointing packaging
I've really enjoyed receiving these cocktails as a gift but I've twice placed an order now as gifts for friends (this time for the Celebration Box and Bestseller Box) and due to plain white packaging and no exterior labelling, I've no idea which is which, unless I open them up. There's not even any discreet product code to check against. Not a problem if I was buying for myself, but as gifts - utterly unhelpful!!
What a shame.

Réponse de NIO Cocktails
Best premixed cocktails around
Best premixed cocktails around. Easy to order, great choice & quick delivery. Wonderful for presents & for yourself

Réponse de NIO Cocktails
Great experience with NIO cocktails
We have used NIO cocktails as gifts for friends and for ourselves. Great packaging and delivery, but more importantly the flavours are fabulous, authentic, and all you need to do is just add ice!!

Réponse de NIO Cocktails
Excellent cocktails and professional customer serviceI love these cocktails and have ordered…
I love these cocktails and have ordered a few times for presents and when guests are coming. Being able to order a variety covers most tastes and leads to some interesting conversations. I have had some issues over the rewards but my emails to customer service contact have been answered promptly and courteously (by a person not a chatbot) and if the initial contact cannot resolve the problem it has been escalated and resolved perfectly. Very happy to give 5 star review for excellent product and professional customer service.

Réponse de NIO Cocktails
Check your points
Received an email on 29th Aug to advise my 2600 loyalty points would expire on 27th Sep. Logged in to place an order to discover 1590 points had expired on 26th Aug. Really?

Réponse de NIO Cocktails
What a surprise… didn’t know what to…
What a surprise… didn’t know what to expect BUT the drinks were superb.
From fridge to glass, cut, pour and add ice ……VOILA ❤️

Réponse de NIO Cocktails
What great idea so easy tasty and just…
What great idea so easy tasty and just right for a treat

Réponse de NIO Cocktails
Exceedingly good cocktails
These are very well mixed, neatly packaged, quickly delivered and exceedingly good cocktails (I stole that from an old advert) - offering extensive choice. It would be easy to assume that packaged cocktails like this would be second rate; they really are not. Serve them correctly - bit of ice etc, and they are spot on. Make sure you spend a bit of time squeezing the package to get the full contents though. Air-pockets can hold a bit of the good stuff, and you really do not want to miss any of that. Finally, do not get put off by price. A pack of 9 is about £4.50 a cocktail. I would take that every day, to sit in my garden and enjoy.

Réponse de NIO Cocktails
All good - quality drinks, great service
Simple clean website and ordering process. I know the cocktails are good from friends who've given me them.
I somehow got the delivery address wrong on the order and it was very quick and easy to rectify via email - impressive customer service

Réponse de NIO Cocktails
Outstanding customer service
I ordered a box of 9 mixed cocktails as a birthday gift for my sister’s birthday. When the box was delivered whilst my sister was out it was left as requested in a safe place.
Unfortunately when she picked it up the box was damp, and damaged. Upon opening it it was clear that one cocktail had broken and the contents leaked over the others damaging their labels.
I contacted the NIO customer services and they have been outstanding in their rapid response and replacement of the affected cocktail.
I cannot praise them highly enough for their efficiency and positive service.
I highly recommend them.

Réponse de NIO Cocktails
Excellent service
My cocktails arrived damaged and leaking but as soon as I notified them with pictures a replacement was quickly sorted, in fact within a few minutes of me sending an email . The service is excellent and so are the cocktails highly recommend Nio cocktails.
Still the best
Your cocktails are expensive and since the introduction of postage for orders over £40 I have had to cut down how many times I am able to purchase.
On saying that I have tried other more reasonable brands and yours are definitely the best. I will continue to buy but will wait for the times when there are offers available.
Delicious
As always, my order arrived within stated time period. Normally it can be posted through the letterbox, but this time I had also ordered a spherical ice "cube!" tray. I'd ordered my much loved Negroni and also treated myself to some dry Martinis! Both delicious! I had fun filling the spherical ice "cubes!" tray and have yet to use one!
A fan
I have ordered a number of times with NIO Cocktails. Most of the family now use them. Great for any event or celebrations Birthday, Christmas, any family event at home or away on holiday
NIO Cocktails duly sent to daughter…
NIO Cocktails duly sent to daughter Laura & husband Shaun to celebrate their Wedding Anniversary. They arrived in perfect condition ~ "We love them!!! Thank you so much!!!! 💕❤💕Xx" "OMG 😲 😱 Micheal, these Italian Cocktails are Amazing bud! Thank you and Sooty so much ♥♥♥"
This was a gift and the recipients were…
This was a gift and the recipients were pleased.
Nio cocktails the perfect way to celebrate
Nio cocktails the perfect way to celebrate a holiday weekend, in fact any weekend, birthday, anniversary or just as a treat. Easy ordering, quick delivery. Just break out the ice, shake, rip and pour. We enjoyed some of our favourites - well done Nio again for some great cocktails.
I liked the easiness of ordering and…
I liked the easiness of ordering and quick delivery.. and of course the cocktails themselves.. I ordered a box of 9.. for a family trip.. everyone enjoyed them.. and I will definitely be ordering others in the future..
Gift arrived next day and they were…
Gift arrived next day and they were delicious Definitely use again
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