Norelie UK Avis 

I took advantage of their black Friday offer and ordered 2+2 free pairs of insoles. Sadly the wrong size was delivered, so I emailed them. Their response was very rapid, saying they'd post out the correct size and I didn't need to return those sent in error. Just waiting for the new ones to get here now.
Great customer service to date, and looking forward to testing the insoles.

I have bought from Norelie previously but I put in an order two weeks ago and on checking my order I saw that I hadn’t selected the correct size… however on receiving my panic email a lovely lady called Karen replied and assured me that she would deal with it….. and she did ⭐️ I highly recommend this company for the quality but especially for the excellent customer service

Excellent customer service from Karen. I ordered the wrong size of Comfysoles and realised as soon as the order was placed. I emailed them immediately and within 24 hours had a reply from Karen, advising the order had been amended and the correct size sent out, these have subsequently been received 🙂

There was an error when ordering and only picked up once the order was paid for
I immediately emailed the Support Department and had a wonderful email back from Cherry to say they had ammended the order to the correct sizes required and would be shipping soon
That's what I call efficient and amazing customer service
Thank you so much
Steve

Delighted with the norelie Redrevive wand and the service fom Cherry in Customer service. delivered in time and with great help and a rapid response from customer support. Thanks so much

Like other reviewers, I initially ordered the wrong size of Comfyfit insoles by mistake (I selected the correct size but changed the order quantity at the last minute and didn't realise the system then defaults to the smallest size!). I realised immediately and while there is only a 24 hour window to change your order (and it was a Friday night!), Roxanne and Cherry could not have been more helpful in getting the order amended to send me the correct size, keeping me updated until they arrived.

The Comfysoles have made such a huge difference, they fit within existing footwear without having to go up a shoe size and have made such a difference already. THANK YOU!!

I initially ordered the wrong size of Norelie insoles, but the customer service was excellent! Cherry, the advisor, was very helpful and arranged a replacement without needing me to return the original pair. Communication was quick and friendly, and the new insoles fit perfectly. Great experience overall — highly recommend!

Excellent response to my email, very happy with the speedy reply 🙂

What a great product and service! I made a second order and mistakenly selected the wrong size. This has been resolved quickly and without any hassle.

Norelie's delivery times remain excessively slow but their customer service response to my complaint has been good with a generous offer to reimburse payment whilst allowing me to keep the product . They have acknowledged that two weeks is too long to wait for relief when you are suffering from plantar fasciitis. I think they will now be clearer on their website about how very long their standard delivery currently takes and I hope I might have convinced them to move away from terrible couriers Evri to a more prompt and reliable service like Royal Mail

Cherry from customer service went above and beyond to help rectify my error in ordering a wrong size accidentally for 1 of my items. Cherry dealt with this so quickly and kindly. The in-soles look brilliant and are so comfy. Would highly recommend 🙂

Very comfy insoles
Customer Service was amazing
So glad I bought them

Very pleased with, my walking has improved 70% and better every day. My Silver Bullet. I will be back for more at a later stage..

Ordered wrong size, emailed a very helpful lady, Roxanne who kept me updated, very good customer service which I think is important.

EXCEPTIONALLY UNIQUE EXPERIENCE OF CUSTOMER SATISFACTION.NORELIE TRULY GOES ALL THE WAY OUT TO HELP.THEY SHOULD BE REFERRED TO AS LITTLE UNITED NATION

Very comfy insoles & very helpful customer service & support

I have always had a positive experience with the Norelie team
There advise is always helpfull and although I ordered incorrectly they were very speedy to recitfy the problem
Delivery is always good

Avoid like the plague!
I have tried to make a return but they keep sending back emails trying to persuade me that I want to keep the product. They now want me to pay the cost of sending my product to the US! This is a scam.

Excellent customer service, polite, helpful and went above and beyond to sort out an issue for me at no extra cost to myself. Product well made and I would definitely buy again ☺️

My knee pain was becoming so painful I was finding it very difficult to walk and it was effecting my balance causing me to need a cane. I read about the Knee product produced by norelie. I ordered three as they were discounted and I had relatives who I knew had the same problem. My son, in particular, and myself have had very good results from using them.
I find I am walking confidently even without a cane I am very pleased with the use of of the product, plus advice we have received from the company, since the purchase.