I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
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Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Brilliant and very quick correspondence…
Brilliant and very quick correspondence from the company and especially thanks to Aimee for all the help.
Much appreciated
23 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your kind words — we really appreciate you taking the time to share your feedback.
I’m especially happy to hear that Aimee was able to assist you quickly and effectively. I will make sure your lovely message is passed on to her.
If you ever need anything in the future, we’re always here to help.
A colleague at work recommended these…
A colleague at work recommended these insoles as I was suffering from foot pain. I was hesitant but decided to order a pair. They are fantastic, I use them as insoles for my trainers and boots. I would highly recommend these insoles ive just ordered a second pair plus their customer service is brilliant.
6 janvier 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that the insoles have helped with your foot pain and that you’re enjoying using them in both your trainers and boots. It means a lot to us that you decided to give them a try despite your initial hesitation.
Your recommendation and kind words about our customer service genuinely mean the world to our team. We’re also so grateful for your continued support and your second order.
Thank you again for taking the time to share your experience — we truly appreciate it!
At this moment in time I have no…
At this moment in time I have no hesitation but to give a high star rating for the customer service I have received at present.
I truly hope that the item ordered of the tanning drops work for myself as no other method has worked up to now
I am surely keeping my fingers crossed
21 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your kind review and for sharing your experience.
We’re really pleased to hear that you’ve been happy with the support you received so far. Your satisfaction means a lot to us, and we truly hope the tanning drops work well for you and bring the results you’re hoping for.
We appreciate your trust and wish you all the best with your order. If you ever need anything, we’re always here to help.
Outstanding customer service
Outstanding customer service. When my order arrived it did not fit, this was quickly resolved with a replacement order in a different size. Nothing was too much trouble, excellent. Thank you
20 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your wonderful feedback. We’re truly happy to hear that your order issue was resolved quickly and that the replacement in a different size worked well for you.
It means a lot to us to know that you felt supported throughout the process and that everything was handled smoothly. We always aim to make things as easy as possible for our customers, so your words are very encouraging for the whole team.
We really appreciate you taking the time to share your experience, and we’re here anytime you need further assistance in the future.
Kept informed on status of delivery…
Kept informed on status of delivery with frequent emails to resolve the issue I had.
20 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to share your feedback!
We’re really glad to hear that you felt well informed throughout the delivery process and that our updates helped keep everything clear and reassuring for you.
Your kind words mean a lot to our team, and we truly appreciate your support.
Norrlie UK, Fantastic service.
This firm & their staff are absolutely amazing, I inadvertently ordered the wrong size, so I reached out to their customer services, to see if it was possible to return the items & request a replacement in a smaller size. I received a response from Ana, very quickly advising that a smaller size will be sent out but also that I did not need to return the items but could give them away to a friend or other. I felt that this was a generous offer on behalf of the company. I would also confirm their goods are well made & of good quality.
11 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to share your experience.
We’re really glad to hear our team was able to help quickly and sort out the size issue for you. It’s great to know you were happy with the solution and that the replacement process was smooth.
We also truly appreciate your kind words about the quality of our products — that means a lot to us.
I placed an incorrect order I contacted…
I placed an incorrect order I contacted the service within 30 minutes having realised this. I received an email saying it would be looked into. I paid for quick shipping. They have arrived today 8 working days after.
30 avril 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for taking the time to leave your feedback.
We truly appreciate your support and the opportunity to assist you. Your input is valuable to us and helps us continue improving our service and customer experience.
Smelly, cheap looking plastic tat - SCAM
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in a bashed up box with a generic label on. I’ve been offered a 30% refund, then a 50% and now a 60% refund, it gets higher each time I contact them. To get a full refund I need to post to Ohio USA (quite costly) and I’m unsure if I’d get my money back then. Avoid! Such a scam!
17 avril 2026
Avis spontané
Réponse de Norelie UK
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been.
This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you.
Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
I ordered the wrong colour of my item I…
I ordered the wrong colour of my item I contacted customer service right away they instantly responded corrected my error and were very helpful
15 avril 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for sharing your experience!
We’re really glad you reached out to our customer service team right away and that we were able to quickly fix the color for you. Mistakes happen, and it’s always our goal to make things right as smoothly and stress-free as possible.
If you ever need anything else, we’re always here to help. Enjoy your item!
Excellent service
Excellent service prompt reply very friendly would use them again
1 avril 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words! We're really glad to hear you had a great experience with our service and support team. Providing prompt and friendly assistance is what we strive for, so it means a lot to know we got it right.
We truly appreciate your support and look forward to serving you again in the future!
These insoles have been life changing…
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help from this company are second to none too!
Buy with confidence. Step into pain free walking!
24 mars 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for sharing your experience! We’re thrilled to hear that the insoles have made such a positive difference for your plantar fasciitis, especially when other solutions didn’t work. Knowing that they’ve been life-changing for you and that our customer care met your expectations means the world to us.
Your recommendation and encouragement to “buy with confidence” will surely help others who are looking for relief. We’re grateful for your trust and support, and we’re so glad you can now enjoy pain-free walking!
Strongly recommend
Strongly recommend these insoles! Walking is much more comfortable now as they absorb the impact on my knees so well (I have a bit of arthritis in my knees). Fit well in all my footwear (Best to remove existing insole first before putting them in)
23 mars 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words and recommendation! We’re delighted to hear that the insoles are making walking more comfortable for you and helping to ease the impact on your knees. It’s great to know they fit well across your footwear and that the tip about removing the existing insole first was helpful. Your feedback means a lot to us and will surely help others too.
Customer service above and beyond
I contacted Norelie to find out how long Insoles are expected to last as I am experiencing some discomfort.
Ana was really helpful, polite and friendly. She answered my question, and also said she would send me a new free pair, to ensure they continued to provide comfort. Her service was above and beyond what I expected, a rarity in customer service these days!
16 mars 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for sharing this wonderful review! We’re delighted to hear that Ana provided such attentive and thoughtful support. Going above and beyond to ensure your comfort is exactly the kind of service we strive for, and it’s great to know her kindness and professionalism made such a positive impression. We’ll be sure to pass along your kind words to Ana—feedback like yours inspires our team to keep delivering exceptional care.
very good service
had a problem with size contacted norelie the problem was sorted very quick good contact with customer services
11 mars 2026
Avis spontané
Réponse de Norelie UK
Thank you for your kind words! We’re so pleased to hear that your sizing issue was resolved quickly and that our customer service team provided clear and helpful communication. Fast solutions and good contact are exactly what we aim for, and it’s great to know your experience reflected that.
They replaced my product with no…
They replaced my product with no hassle. Great customer service I highly recommend.end this seller.
19 février 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for sharing your experience! We’re thrilled to hear that your product was replaced quickly and without hassle. Providing excellent customer service is always our priority, and your recommendation means a lot to us. We truly appreciate your trust and look forward to serving you again!
I ordered some insoles from Norelie a…
I ordered some insoles from Norelie a couple of years ago and they helped immensely with my back pain. I use them in my running shoes and my hiking boots for ultra walking. I needed some more for new boots and shoes I have bought. I ordered the wrong size and after a single email, which was immediately replied to, they are sending replacements in the correct size. Awesome customer service and a product I cannot live without.
11 février 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for sharing your experience with Norelie! We’re delighted to hear that our insoles have been such a great help for your back pain and that they’ve supported you in both running and hiking. It’s wonderful to know they’ve become an essential part of your routine.
We’re also thrilled that our customer service could quickly resolve the sizing issue for you. Your kind words mean a lot to us, and we’ll continue working hard to provide the same level of care and reliability.
Thank you again for your trust and support—we’re honored to have you as a valued customer!
They always on time and never had any…
They always on time and never had any bad experiences with this company I wish all company was like this thañkyou once again.
10 février 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words and for sharing your positive experience with us. We’re delighted to hear that our deliveries have always been on time and that you’ve never had any issues. Your feedback means a lot to us, and we truly appreciate your trust in our company.
We’ll continue working hard to provide you with the same reliable service in the future. Thank you once again for your support!
Very impressed! Late January 2026
I was contacted promptly from Kristen who was very professional in helping me .
I purchased new charging cord and my device is now working properly!
Thank you very much.It is amazing to me as in our present world few companies cooperate with the consumer and your company was extremely pleasant and professional .
God bless !
Catherine
23 janvier 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback, Catherine! We’re truly happy to hear that the new charging cord resolved the issue and that your device is now working properly. Providing professional, pleasant, and reliable support is very important to us, so your kind words really mean a lot. We appreciate your trust and wish you all the best—thank you again for taking the time to share your experience!
Ana was very helpful and got things…
Ana was very helpful and got things sorted very quickly with the issue I had with my inner soles as the wrong size had been sent to me. This is the best customer service I have ever had
5 janvier 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words! We’re thrilled to hear that Ana was able to help you quickly and resolve the issue with your insoles.
We truly appreciate your feedback and are delighted that you had such a positive experience with our customer service. It means a lot to our team!
Norelie has great products
Norelie has great products, and gives a great service with good communication. On my last order there was a genuine mistake on their part, sending the wrong size but their expediency in correcting that, confirmed their excellent customer service. I would have no hesitation in recommending this company and its employees. Well done Norelie! I wish all companies were so caring and efficient.
2 janvier 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our products and service.
We sincerely apologize again for the mistake with your last order, and we’re glad we could resolve it quickly. Your feedback truly means a lot to us and motivates our team to continue providing caring and efficient service.
We greatly appreciate your recommendation and look forward to serving you again in the future!
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