I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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Lisez les avis des autres
It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
L'entreprise a répondu
Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Réponse de Norelie UK
Thanks so much for the kind words! We’re thrilled to hear ComfySole is working its magic for you. Your comfort means everything to us. - Norelie
Really good responsive service
Really good responsive service. Wonderful product, the insoles, have completely taken away the pain from my bunion.
30 septembre 2025
Avis spontané
Réponse de Norelie UK
Thanks so much for your kind words! We’re thrilled the insoles brought you real relief—your comfort means everything to us 💛 - Norelie
My order arrived and I put the contents…
My order arrived and I put the contents to use immediatly. My working boots and shoes are now much more comfortable. The service given to me was excellent, couldn't be happier.
18 septembre 2025
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind review! We’re thrilled to hear your boots and shoes feel more comfortable now—and that our service hit the mark. It means a lot to us! - Norelie UK team
Service Exceeding All Expectations
I recently had a delivery query with Norelie UK which was dealt by Cherry.
I can only say that a lot of other company’s Customer Service Teams could learnt a lot from how it was dealt with as follows:
Promptly - no need to chase up
Professionally - In a very engaging pleasant and factual way
Exceeded Expectation - The solution far exceeded my expectation, I would have no hesitation in highly recommended both the products and the company
15 septembre 2025
Avis spontané
Réponse de Norelie UK
We’re thrilled to hear that Cherry was able to assist you promptly and professionally—and even exceed your expectations. Your feedback means the world to us and motivates our team to keep delivering the service you deserve.
– Norelie UK Team
Ordered socks which arrived promptly…
Ordered socks which arrived promptly but unfortunately were unsuitable
BE AWARE returns have to be paid for but to OHIO USA! Not UK Based site. . Refund difficult followed instructions and posted however no problem Norelie are kindly giving me a full refund for the socks without returning. I will put them the charity shop. .
Very helpful.
8 août 2025
Avis spontané
Réponse de Norelie UK
Thank you for your feedback—we’re truly sorry for the frustration caused. We understand your concerns and want to make this right.
Please check your email, as we’ve sent you a message with a proposed resolution. We’re here to help and hope to turn your experience around. - Norelie UK Team
Norelie makes brilliant insoles that…
Norelie makes brilliant insoles that support and relieve painful feet! I had tried any number of alternatives to escape from the extreme discomfort of Plantar and arthritis but none worked as well as those sold by Norelie. They also have an especially friendly and efficient after-sales service and wasted no time in shipping the correct size after an error on my order. A real 5 star company!
4 septembre 2025
Avis spontané
Réponse de Norelie UK
Hi Nic,
Thank you so much for your wonderful feedback. We’re truly delighted to hear that our insoles have brought you real relief and comfort, especially after trying so many alternatives. It also means a lot to us that you appreciated our after-sales service — we always strive to make things right as quickly as possible.
Your kind words and 5-star support mean so much to our team, and we’re grateful to have you as part of the Norelie family.
Regards,
Norelie
Great product, highly recommended
Provide a quality product at a sensible price. They have gone above and beyond to resolve a recent error Delivery is a little slow but I was unaware that they came from Germany. However, the insoles are worth the wait and since using them I have returned to running without my foot pain. will be buying more!!
22 août 2025
Avis spontané
Réponse de Norelie UK
Hi Julie,
Thank you so much for sharing your experience with us. We’re truly happy to hear that the insoles have helped you return to running without foot pain—that’s exactly the kind of difference we hope to make.
We also appreciate your understanding regarding delivery times, and it’s great to know the product was worth the wait. Your kind words about our service and commitment mean a lot to us, and we’re grateful for your trust.
We look forward to serving you again soon!
Warm regards,
Norelie
Inappropriate size
Having found the obvious size of StepEase socks to be too small for me the team at Norelie have been so helpful in replacing them with the next size up at no cost to me and no requirement to return the original incorrect size. They really couldn't have been more helpful and supportive.
3 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Gib,
Thank you so much for your kind words. We’re delighted to hear that our team was able to assist you with the size replacement for your StepEase socks. It means a lot to us to know that you felt supported and well taken care of.
Your feedback encourages us to continue providing the best service possible, and we truly appreciate you taking the time to share your experience.
Wishing you comfort and ease with your new socks!
Regards,
Norelie
Who could want more
Having made a mistake with my order it was sorted for quick that who couldn't be pleased with their services
13 août 2025
Avis spontané
Réponse de Norelie UK
Hi Ivan,
Thank you so much for your lovely feedback! We’re delighted to hear that we could quickly resolve the issue with your order. Your satisfaction means a lot to us, and we’re always here to help whenever you need.
Warm regards,
Norelie
Just don't try to return an item
Just don't try to return an item. Having purchased 2 items from their UK website I wanted to return them as they didin't fit. Initial emails weren't responded to and the telephone number was invalid so I initiated a dispute through Paypal. The company then responded offering a 50% refund, or another item from their website. I could also return the item for a full refund at my own expense.....to the USA!! As the amount of money involved wasn't that much I decided to accept the 50% refund and put this down to experience. I will definitely NOT be buying from this company again.
EDIT: The Company asked for the order number and the items. I have sent these details to them and am putting them here as well. Order no #48628 items 2 x HipEase
23 août 2025
Avis spontané
Réponse de Norelie UK
Hi Annie,
Thank you for sharing your experience with us, and please accept my sincere apologies for the frustration this situation has caused you. I completely understand how disappointing this must have been, especially when you were only trying to return items that didn’t fit.
It seems there has been a misunderstanding regarding our return conditions. I want to reassure you that we do have a straightforward return process, and it is never our intention to cause any inconvenience to our customers.
We truly value your trust, and I’d like to personally help settle this matter for you. Could you kindly provide me with your order number and the details of the items you wish to return? With this information, I will make sure we resolve this quickly and directly with you.
Once again, I am very sorry for the experience you had. Please know that your satisfaction is very important to us, and I want to make things right. I look forward to your reply so we can move forward together.
Regards,
Norelie
Excellent insoles
Excellent efficient and helpful service. Great product, so comfortable for difficult feet. Have used before and would use again
22 août 2025
Avis spontané
Réponse de Norelie UK
Hi Vivien,
Thank you so much for your kind words! We’re truly delighted to hear that you’re happy with both our service and the comfort of our product. Knowing that it has helped with your feet and that you’d choose us again really means a lot to us.
We deeply appreciate your trust and loyalty, and we look forward to serving you again in the future.
Warm regards,
Norelie
As soon as I put socks on I felt the…
As soon as I put socks on I felt the difference instantly. The relief was brilliant. Get some if you are suffering with neuropathy then suffer no more. These socks make a massive difference.
19 août 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you very much for your positive comment. We are truly delighted to hear that you felt instant relief and that the socks are making such a positive difference for you. Your feedback means a lot to us, and we’re grateful you took the time to share your experience.
Best regards,
Norelie
it was helpful
11 août 2025
Avis spontané
Réponse de Norelie UK
Hi Marlene,
Thank you very much for your positive comment. We truly appreciate your kind words and are glad to know that our support has been helpful. Should you need any further assistance, please feel free to reach out to us anytime.
Regards,
Norelie
First class service and have been kept…
First class service and have been kept up to date every step of the way. Now just waiting for delivery to try out the product. Also had a question regarding my order but Cherry replied to me immediately with an answer. Would certainly recommend Norelie UK to any potential customer
18 août 2025
Avis spontané
Réponse de Norelie UK
Hi Jim,
We truly appreciate your kind words and for sharing your experience with us. It’s wonderful to hear that you’ve been kept updated throughout the process and that Cherry was able to assist you promptly with your question.
We’re delighted to know you would recommend Norelie UK to others, and we look forward to hearing how you get on with your order once it arrives. Please remember that we’re always here if you need any further support.
With gratitude,
Norelie
Great Customer Services
Unfortunately, I ordered the wrong size of inner sole on-line, and was therefore dismayed to receive a pair which were much too small. When I contacted Norelie Customer Services, Cherry kindly offered to send me a replacement of the correct size for no extra cost, and said I could pass on the smaller size to a friend . Great customer service!
17 août 2025
Avis spontané
Réponse de Norelie UK
Hi Susan,
We sincerely appreciate you taking the time to share your experience with us. It’s wonderful to hear that Cherry was able to assist you and ensure you received the correct size without any extra cost. We’re so pleased that you were happy with the resolution and our customer service.
Your kind words mean a lot to us, and we’re grateful for your trust in Norelie. Please don’t hesitate to reach out if we can ever be of further assistance.
With gratitude,
Norelie
After seeing your advertisement for…
After seeing your advertisement for your comfy souls, I decided to give them a try took a while to receive my order but was very pleased with the product. Had it now for two weeks and felt the benefit already so recommend them.
8 août 2025
Avis spontané
Réponse de Norelie UK
Hi Mary,
We want to sincerely thank you for your wonderful feedback. We’re delighted to hear that after giving our ComfySoles a try, you’re already feeling the benefits in just two weeks. That’s exactly the comfort and relief we hope to bring to our customers.
We truly appreciate your patience with the delivery and are so pleased that the product has met your expectations. Your recommendation means a lot to us—it’s the greatest compliment we can receive.
Thank you once again for trusting us, and please know that we’re always here if you need any assistance or have more feedback to share.
Regards,
Norelie
Do not order from this company
Do not order from this company. I tried to cancel my order within the 24 hrs given and sent emails explaining that I had found the exact same insoles for £6.99 on Amazon. They still posted and over a week later, I still haven’t received them and they have just responded saying they will not give me my money back or even a reduction in price !! Buy straight from Amazon for £6.99 🙌
17 août 2025
Avis spontané
Réponse de Norelie UK
Hi Sue,
Thank you so much for reaching out and for sharing your honest feedback. I’m truly sorry to hear about your experience and I completely understand how frustrating this must feel.
I’d like to kindly clear up a little misunderstanding — while our insoles may look similar to those you’ve seen on Amazon, the materials and design we use are researched, developed, and sourced directly by us to ensure better durability, comfort, and long-term support. That said, I absolutely want to make sure you feel valued and taken care of.
I’ve personally sent you an email to go through your order details and explore the best possible solution for you. Could you please check your inbox (and maybe the spam/junk folder, just in case) and get back to me there? Once we hear from you, we’ll do our best to get this sorted quickly.
We really appreciate you giving us the chance to make this right, and I’m here to help every step of the way.
Warm regards,
Norelie
Don’t order from this company !
I ordered a redrevive cold laser therapy wand and a knee relief 3 in 1 knee massager on the 12th July.
It arrived around 2 weeks later.
In this time my knee had improved and I no longer needed these items.
As it had a 90 day return policy I emailed the company to ask how to return them.
They did not respond so I rang the number to find it was obsolete.
I have not used the items
So I can’t comment on if they work.
I decided to look on trust pilot to see the reviews to find there have been several unsatisfied customers complaining of the same thing.
So basically I think I have been scammed.
I shall be reporting this to the trading standards.
If others feel they want to do the same maybe this company will be investigated.
If someone is thinking of ordering from this company I would encourage you to read the reviews first.
I read some reviews before ordering but found these on trust pilot too late.
I have had an email from Cherry at Norelie today offering me a 20% refund and I can keep the products to pass on to friends !!
I have said no thank you, as stated you can have a refund up to 90 days after delivery of products.
I have asked for a refund.
Let’s see what happens next !
13 août 2025
Avis spontané
Réponse de Norelie UK
Hi Janine,
I’m truly sorry for the frustration and disappointment you’ve experienced. I want to assure you that we are not a scam—we stand by our products and our commitments. All of our items have the necessary certifications and approvals from relevant agencies before they are released to the market.
I’ve already asked our team to reach out to you directly so we can arrange your return in line with our 90-day policy and get this resolved for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) so we can move forward and fix this together.
Regards,
Norelie
Unhappy customer
I wrote the email on norelie website on 7 August and have not heard anything. So I emailed again and nothing, now thinking this is a scam. I want to return the goods which they say on the website you can do within 90 days. I would like to return and get a full refund.
7 août 2025
Avis spontané
Réponse de Norelie UK
Hi Julie,
I’m truly sorry you haven’t received a reply to your emails—that’s understandably frustrating. We’ve been handling a high volume of inquiries recently, but we’re doing our best to accommodate each one, and your concern is important to us.
I’ve already asked our team to contact you directly so we can arrange your return and process your refund as stated in our 90-day policy. Please check your email inbox (and spam/junk folder just in case) so we can settle this for you as soon as possible.
Regards,
Norelie
Burnt hand
The wicks flared up even when there was very little showing. The bowl they were in similar to the one in the advertisement, got too hot and burnt my hand when I tried to move it after extinguishing the wicks. Perhaps I did something wrong.
10 août 2025
Avis spontané
Réponse de Norelie UK
Hi Mrs. Cattanach,
I’m so sorry to hear about your experience, and I want you to know we’re genuinely concerned about what happened. Your safety is important to us, and we take this kind of feedback very seriously.
I’ve already asked one of our team members to reach out to you directly so we can discuss this in detail and work on resolving the issue for you right away.
Regards,
Norelie
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