I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
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Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Poor (no) response after purchase
Poor (no) response after purchase. I bought 9-10 and the insoles are too small. Emailed the support line with ALL of my details three times to arrange return. I think that the uk support email may have shut.
10 août 2025
Avis spontané
Réponse de Norelie UK
Hi Simon,
We sincerely apologize for the delay in responding to your enquiry and for the inconvenience this has caused. We understand how frustrating it must be to wait for a resolution, especially after already providing all your details.
We’re fixing this right now — we’ve just sent you a direct email so we can arrange the return and resolve the sizing issue without further delay. Please check your inbox (and spam/junk folder just in case) so we can proceed immediately.
We truly appreciate your patience and are committed to making this right for you.
Warm regards,
Norelie
Don't buy from Norelie UK
I bought their RedRevive wand which hasn't worked & was told there's a 90 day No questions asked refund policy but nobody answers my emails & their phone line is dead... SCAMMERS.... £120 down the drain... So now Norelie are saying that I've reviewed the wrong company... Is this a joke or some sort of an excuse to get away with their 90 day returns policy?.... Disgusting.... AS you can see they've replied but I STILL haven't received a return address.
7 août 2025
Avis spontané
Réponse de Norelie UK
Hi,
We’re truly sorry to hear about the issues you’ve experienced with your RedRevive wand and the difficulty you’ve had reaching us. We completely understand how frustrating and disappointing this must be, especially when you were counting on our 90-day no-questions-asked refund policy.
Please rest assured — we are not scammers. We take your concerns seriously, and we are committed to making this right. To help us resolve this quickly, could you kindly provide your complete order details, including your full name and the email address used for the purchase? This will allow us to locate your order in our system, contact you directly, and provide an appropriate solution.
Your trust is important to us, and we want to ensure you are not left feeling dissatisfied. We will do everything we can to fix this for you.
Warm regards,
Norelie
My order has taken between 10-15 days…
My order has taken between 10-15 days to arrive.Bearing in mind the items ordered (in soles to relieve pain) this is unacceptable.
I will never use this company again or recommend anybody else to
7 août 2025
Avis spontané
Réponse de Norelie UK
Hi Mr. Steadman,
We’re truly sorry to hear that your order took between 10–15 days to arrive. We completely understand how frustrating this must have been, especially since you were relying on your insoles to help relieve pain. This is far from the experience we want for our customers.
Please know that we’ve noted your feedback and shared it with our team so we can work on preventing such delays in the future. We’ve also reached out to you directly via email to offer a goodwill gesture as an apology for the inconvenience. We don’t want you to be left feeling unsatisfied, and we hope to make things right.
Your comfort and trust mean a great deal to us, and we would love the opportunity to restore your confidence in our service.
Warm regards,
Norelie
Faulty cold laser gun.
My experience has not been good so far.Tring to contact the company with
Phone with number provided. No
luck. Wrote to support team no luck.I am still waiting for reply.
I hope some one can respond from the company.Order num #47800
10 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Ramesh,
Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We’re very sorry to hear that you've had difficulty getting in touch with us and that your concerns have not yet been addressed. This is certainly not the level of service we aim to provide.
We’ve located your order #47800, and a member of our support team is now personally handling your case to ensure you receive a prompt resolution. You can expect a response shortly.
Thank you for your patience, and again, we truly apologize for the delay and any inconvenience caused.
Warm regards,
Norelie
I bought insoles for bunions which did…
I bought insoles for bunions which did not make any difference. I have sent 2 emails with photographic evidence on 17th/24th July asking for refund in line with your 90 day guarantee if not satisfied but they have not been acknowledged. Very disappointing.
17 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Kathleen,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay in acknowledging your previous emails and for the disappointment you've experienced.
We’re truly sorry to hear that the insoles did not provide the relief you were hoping for, and we completely understand how frustrating it must be to feel ignored—especially after taking the effort to send photographic evidence and refer to our satisfaction guarantee.
Thank you again for your patience and for bringing this to our attention. We genuinely value your trust and will do our best to make this right.
Warm regards,
Norelie
Do not buy from this company
Do not buy from this company. Customer service is shocking. Trying to make a return and apart from one reply to my email they are now ignoring me and I’m left with products I now do not need
30 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Elizabeth,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for the inconvenience and frustration you've encountered while trying to arrange a return.
It’s incredibly disappointing to know that you've felt ignored after reaching out, and we completely understand how upsetting it must be to feel unsupported, especially when you're left with items you no longer need. This is not the level of service we aim to provide, and we’re genuinely sorry for falling short.
We’d like to make things right. I’ve escalated your concern to our team for immediate attention, and we’ll be in touch shortly to help resolve this for you as quickly as possible.
Thank you again for your honesty—we take feedback like this seriously and will use it to improve our processes moving forward.
Warm regards,
Norelie
Return Issues
If the product is perfect, then you are fine but if you need to return the product, it's a nightmare. We might be in the UK and getting the goods from the warehouse here but if you need to return, they don't want to talk to you and then when you do get a response and on the third email confirm that you wish to return the unopened package, the company want it returned to the USA!!!!! - at your expense (or you can just have a 50% refund). This is because the company do not have a returns department in Europe.
28 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Dawn,
Thank you for your feedback. We're truly sorry for the frustration caused by the return process. We understand how inconvenient it is, especially with international returns, and we’re actively working on improving this experience.
Your concerns are valid, and we appreciate you bringing them to our attention.
Best regards,
Norelie
difficult to contact customer service
Many weeks ago I ordered some insoles, which, on arrival I realised that I had not fully checked the order and it had the wrong size. Their UK website has customer services contacts and a 90 day no quibble returns policy. However I found it difficult to contact customer services but they quickly responded to a trust pilot review and eventually I have received a full refund. The important thing was NORELIE UK came good in the end. I would suggest they improve contact details and provide product return arrangements without recourse to customer services.
I was recommended the insoles by a friend who swears by them, but since I never received my size I can not offer this review based on insole efficacy. Many thanks to Kristeen who finally resolved matters.
29 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi there,
Thank you for your message, and we sincerely apologize for the trouble you've had reaching us. We understand how frustrating this must be—especially after receiving the incorrect size and not hearing back.
Please know that we’re looking into this urgently and will make things right. We truly appreciate your patience and for choosing to order directly from our site.
Best regards,
Norelie
Good company todeal with
Good communication with company and very helpful.
Product price good too.
25 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Pete,
Thank you for your positive feedback. We're pleased to hear that you were satisfied with our communication and found value in our pricing. Your support is truly appreciated.
Kind regards,
Norelie
Bad customer support
i ordered a AktivLife 2.0 which i received but upon finding it did not fit even though it was the biggest size i put in for a refund I have been trying since June 19th to get my promised refund...i emailed on the 4th July to say i still had not received it and was told on the 9th July after giving asked for information "Rest assured that your refund request has already been communicated to our finance department for approval. We've also sent a follow-up to the team to help speed up the process on your behalf. Once the refund has been initiated, you will receive a notification email confirming the transaction.
"
After waiting 9/10 days i sent an email to say there was still no sign of my refund which i got no response to
5 days ago i sent yet another email which yet again was not responded to
all this just to get a 50% refund which i was told i would get...while helpful at first customer support has since been very lacking in help and updates
28 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi there,
Thank you for reaching out, and I sincerely apologize for the frustrating experience you've had regarding your pending refund.
We completely understand how disappointing and inconvenient it must be to wait this long—especially after following up multiple times without receiving proper updates. This is not the level of service we aim to provide, and I'm truly sorry that your experience has fallen short of expectations.
You're absolutely right to expect timely communication and resolution, and we acknowledge the delay and the lack of follow-up on our part. Please rest assured that I’ve escalated your case again to our Finance Team and flagged it as urgent. We will be making it a priority to process your promised 50% refund and ensure you receive confirmation as soon as it's completed.
Again, I appreciate your patience, and I'm very sorry for the inconvenience caused. If there's anything else I can assist you with in the meantime, please don’t hesitate to let me know.
Warm regards,
Norelie
Nice massager pillow for my neck
Nice massager pillow for my neck, really an essential for all people have neck problems. It is really saving my life. Thanks
16 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Jing,
Thank you for your positive feedback. We're very pleased to hear that the massager pillow has been beneficial for your neck and overall comfort. It's always rewarding to know that our products are making a meaningful impact in our customers’ daily lives.
We truly appreciate you taking the time to share your experience.
Kind regards,
Norelie
Very poor customer service.
Very poor customer service.
I received my order on 15th July and requested a return the same day. Item completely unopened. Since then, I’ve chased twice and all I’ve had is a vague message saying my request has been passed on to a “human colleague” (whatever that means) but still no actual help or follow-up. Coming up to two weeks now with no resolution. Really disappointing experience.
15 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Umar,
Thank you for reaching out and for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered.
We understand how disappointing it must be to have your return request go unanswered, especially after multiple follow-ups. This is certainly not the level of service we aim to provide, and we’re truly sorry for the delay and lack of communication.
Your feedback has been acknowledged, and we’ve escalated your return request to the appropriate team for immediate attention. You will receive an update as soon as possible.
We appreciate your patience and thank you again for bringing this to our attention.
Kind regards,
Norelie
First class service from Norelie…
First class service from Norelie Customer Service Department. My problem (caused by me) was sorted out quickly via email and I have received my insoles. Haven't used them long enough yet but am hoping they will sort my aching feet out, so far so good. Thank you for your excellent service Kathleen.
22 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Jennifer,
Thank you so much for your kind words! We're truly glad to hear that your issue was resolved quickly and that your insoles have arrived safely. It means a lot to know that you had a positive experience with our customer service team.
We hope the insoles bring you the comfort and relief you're looking for — and if there's anything else we can assist you with, please don’t hesitate to reach out.
Wishing you all the best, and thank you again for your thoughtful feedback!
Warm regards,
Norelie
Really not impressed
Really not impressed. Ordered insoles, from what I assumed was a,UK sight. The order processing changed my address to street only and immediately let them know of the error to which their response was, it's already with Evri, 3 weeks later, no delivery and no reply, Evri is showing as delivered and not able to query with either l....Waste of £20.
22 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Tania,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order. This is certainly not the experience we want any of our customers to have.
We understand the concern regarding the address issue and the lack of updates following your initial message. Please rest assured that we take this matter seriously. Our team will be reaching out to you directly via email to investigate the issue further and provide appropriate support.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Norelie
Excellent company to deal with.
I commend this company for their first class customer service. I ordered a knee support but due to knee swelling it was too small. Sent company an email and received a reply within hours offering me a refund. As yet I am awaiting this refund.
I have recommended this company to friends as I am very impressed.
4 juin 2025
Avis spontané
Réponse de Norelie UK
Hi there,
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience — and we're especially grateful for your recommendation to others.
We're sorry to hear the knee support didn’t fit as expected due to swelling, but we’re glad our team was able to respond promptly and offer a solution. Please rest assured that your refund is being processed, and it should be completed shortly.
If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out.
Warm regards,
Norelie
Réponse de Norelie UK
Hi Alan,
Thank you very much for your kind feedback. We truly appreciate your recognition, and we’re pleased to know that our communication met your expectations.
Should you require any further assistance, please do not hesitate to reach out. We are always here to help.
Kind regards,
Norelie
Réponse de Norelie UK
Hi Graham,
Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about the ease of communication and the promptness of our responses.
Providing excellent service is our priority, and it is always rewarding to know that our efforts are recognized. Please do not hesitate to reach out if there is anything further we can assist you with.
Thank you once again for choosing us.
Best regards,
Norelie
Wrong size when opened
My parcel arrived and when opened I was disappointed to see that the Norelie insoles were the wrong size.I contacted Aimee by email at Norelie customer support, not expecting a response .Two emails and two hours later all sorted.Confirmation from Norelie of the correct size being delivered within the next few days.
9 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Nigel,
Thank you so much for sharing your experience with us! I’m sorry to hear that your parcel initially contained the wrong size insoles, but I’m very glad we were able to help get it resolved so quickly.
We really appreciate you taking the time to let us know. It’s wonderful to hear that our team could sort it out for you within just a couple of hours, and that your correct size is now on the way.
If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out.
Thanks again for your kind words and for choosing Norelie!
Best regards,
Norelie
Excellent communication
Very efficient service, deliverey was speedy and there was excellent communication. Customer service could not do enough for me when there was an issue that needed resolving.
8 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi Claire,
Thank you very much for taking the time to share your feedback with us. We’re truly delighted to hear that you found our service efficient, our delivery speedy, and our communication clear and effective.
It’s especially rewarding to know that our customer service team was able to support you thoroughly and resolve the issue to your satisfaction. We pride ourselves on delivering not only quality products but also an outstanding service experience, and your comments affirm that commitment.
Your kind words mean a great deal to us, and they motivate our entire team to continue striving for excellence. Should you have any further questions, concerns, or needs in the future, please don’t hesitate to get in touch. We’re always here to help.
Thank you once again for choosing us. We look forward to serving you again soon.
Warm regards,
Norelie
Appalling customer treatment
No stars at all !!! We received some StepEase socks but found them not to be of the right size. Having followed the returns procedure, we received a message telling us to return the items to the "Norelie Returns Department" followed ... not by their business address.... but our own home address!! We emailed and then got through by telephone, greeted by apologies and a promise to come back with the correct address. Despite this promise, they never rang back but sent a further email ... AGAIN with our own home address shown as the address to which returns should be sent!! We tried a 3rd time ... with EXACTLY the same reply received ... i.e. we are supposed to return the items to our own home address!!!! A further attempt to resolve the matter by telephone to the "customer support" number shown on the website got a reply saying the number is "not found"!! A check on CoPilot refers to the company having "issues with returns and refunds" but reassuringly that there are "no clear indications that Norelie is experiencing financial difficulties". What is going on? We have never received such an extraordinary and frustrating level of customer service when buying online.
4 juillet 2025
Avis spontané
Réponse de Norelie UK
Hi SB,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration and inconvenience you've had trying to return your StepEase socks.
It’s completely unacceptable that you were repeatedly given incorrect return instructions—especially your own address as the return destination. I also apologize for the broken promise to call you back with the correct information, and for the customer service number not working when you tried to get help again.
We understand how disappointing and upsetting this must feel. I want to assure you that this isn’t the level of service we aim to provide. Your feedback highlights clear failures on our part that we need to correct.
To fix this immediately:
We will send you the correct return address and instructions today.
Once your return is received, we will process your refund or replacement promptly.
Please reply to this email to confirm:
Your order number (if you haven’t already included it).
The best contact number and time if you’d like a call.
Again, I am very sorry for the runaround you’ve experienced. Thank you for your patience while we get this resolved for you once and for all.
Kind regards,
Norelie
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