I'm sure the product is good, but I won't ever get to try it. Well over 2 weeks went by without it being shipped. Contact with customer support was hit and miss but always useless - wither just s... Voir plus
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Unfortunately, my order got lost during shipping. I reached out about getting it replaced and they responded right away. Moisés offered to ship immediately, but I was headed out of town and didn't wan... Voir plus
Great customer service department. I had an issue with my account and reached out via their website. I received a response from a very nice young man named Moises. He was very nice and understood my i... Voir plus
Moises was very helpful. He answered all of my questions patiently and resolved my issue efficiently. I am very satisfied with the excellent support he provided.
À propos de l'entreprise
Écrit par l'entreprise
NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan
Coordonnées de contact
Etats-Unis
- care@novoslabs.com
- novoslabs.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Prompt and efficient service
I was very satisfied to note that my questions were regularly answered and almost immediately !!
Evidence based longevity supplement
I have been taking NOVOS boost and core for several years. I researched all of the various “longevity “ supplements , knowing that many are not well researched . I chose NOVOS over all others because of their extensive research and evidence based results. I DO notice a difference when I skip a few days — less energy , less focus. So , I will continue to use it. I think it makes a difference - both long term and short term .
The customer service is great
The customer service is great! I've been eating one peanut butter chocolate chip bar for about 3 weeks now and I'm feeling a difference. I replace it for a meal. I skipped one day and did notice a difference in how I felt so I know it's working for me and the ingredients are the bomb over and other nutrition/protein bars I've taken!
Very Happy ! Fantastic Novos team
I find the Novos team - especially Maria - to be highly professional and always prompt.
You can trust this group .
Thank you and it’s much appreciated
I was amazingly impressed with the…
I was amazingly impressed with the unexpected results I started getting almost immediately from taking the Boost NMN. Not only was I feeling better and had more energy to do things I wouldn't normally have done, but I was sleeping better. Even on days where I used to get a lot of exercise I would always wake up every hour to hour and a half. Now I am putting together longer periods of sleep. Sometimes up to 4 hours. Thank you so much for all of your help and support!
Game changer
My husband I started taking this last May and we never felt alive and stronger in our lives. I am in menopause but i have more energy than before. We are very active and engaged in various activities like hiking and going to the gym 6 days a week. I just hoped that Novos would take care of their loyal customers proactively. Their customer service is amazing and is very timely in their response.
I tried the berry bar!
I tried the drink. Didn’t like the taste but I really like the bars I did the berry but will try the other flavors next time!
Quick feedback on my comment
Quick feedback on my comment! Ana was very helpful and she replied quickly!
worst customer service, hard to trust
I would stay away just because of the customer service. They take several days to respond to any request, lose tickets, have poor communication internally (the first person I was talking to seemed like they were just waiting for responses internally for days and weeks at a time, and they don't respond for days or weeks in some cases unless you follow up multiple times). I cannot imagine trusting a company with my health with customer service that is this unresponsive and disorganized.

Réponse de novoslabs.com
Michelle was very responsive and…
Michelle was very responsive and professional. A pleasure to work with
High quality customer service!
I had concerns that my order of Novos core got lost in the mail and I was reassured that it was being tracked and was on the way. I was also concerned that my order of Novos vital would possibly melt in the extreme heat but was again reassured that Novos anticipates such things. These are small customer service type things but they mean a lot and they are greatly appreciated. Big thank you to Michelle and Tina for helping. As far as the way the product makes me feel, I get an added boost of energy without any feeling of anxiety or jittery nervousness and I generally feel more clear headed. I’m 40 years old now and my wife comments that I look like I’m 30. I recently started using Novos Vital and I like the taste of it. Cardiovascular health is incredibly important so I’m thankful for such a high quality supplement that targets multiple organ systems. Thanks for all your hard work and attention, it does not go unnoticed!
Still awaiting my order
Still awaiting my order. When I checked in they told me it appears it was lost in transit and they’d sent another. I follow up almost a week later and they said they would mail it soon !! I’ve now asked for a refund and have not heard back.

Réponse de novoslabs.com
I love how NOVOS Core makes me feel
I love how NOVOS Core makes me feel. However, even after a month of taking it my stomach is still ravaged. It’s not a good feeling:-(

Réponse de novoslabs.com
Novos is an exceptional product
Novos is an exceptional product. I feel better on the Core and Boost! They also have great customer service! Dawn
Not a certified PBC?
About the most important thing I can say is there is an independent organization that certifies Public Benefit Corporations (PBC) named B Lab. They have not certified NOVOS labs as a PBC. I think NOVOS is mostly marketing and profit oriented, not a PBC. Their customer service is abysmal.

Réponse de novoslabs.com
Ive actually been receiving a lot of…
Ive actually been receiving a lot of compliments about how young my face looks recently (been taking core for about a year).
I did a age test and I was 49 idiots…
I did a age test and I was 49 idiots did downies made those scanners

Réponse de novoslabs.com
They never send a product
I’m sure the product works great IF the company would actually send what you purchase and send it on time. They suck.

Réponse de novoslabs.com
a comprehensive regenerative supplement…
a comprehensive regenerative supplement with supportive evidence from science
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