I'm sure the product is good, but I won't ever get to try it. Well over 2 weeks went by without it being shipped. Contact with customer support was hit and miss but always useless - wither just s... Voir plus
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Unfortunately, my order got lost during shipping. I reached out about getting it replaced and they responded right away. Moisés offered to ship immediately, but I was headed out of town and didn't wan... Voir plus
Great customer service department. I had an issue with my account and reached out via their website. I received a response from a very nice young man named Moises. He was very nice and understood my i... Voir plus
Moises was very helpful. He answered all of my questions patiently and resolved my issue efficiently. I am very satisfied with the excellent support he provided.
À propos de l'entreprise
Écrit par l'entreprise
NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan
Coordonnées de contact
Etats-Unis
- care@novoslabs.com
- novoslabs.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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be stronger
The first thing is the one-on-one service
Regarding the NOVOS Care product
Exciters will differ in strength and stability
About the product
NOVOS Vital
Feel more focused
and feeling light on the feet
Novos responded to my recent review…
Novos responded to my recent review stating that they have been trying to contact me. I have not been contacted. Their biological age estimates in my case varied from age 59 to age 98. I am chronically age 69. Their rate of aging estimates ranged from 1.14 to 1.4 years per chronological year. In my case these tests cannot possibly be accurate. I have asked for a refund and received no response. I purchased two tests and used one. They have not even refunded the unused test. If I could give zero stars I would. I will contact appropriate government agencies regarding this company.

Réponse de novoslabs.com
Stay away!!!
This company has no ethical standards. They are trying to force subscriptions of their unproven product to customers. They have sent me 2 years (over USD 3,000) of orders that I didn’t need/want. Their cancellation process is purposefully confusing and they don’t send advance notices of upcoming renewals like every serious company does. Stay away!!!

Réponse de novoslabs.com
I am a physician and assumed that if…
I am a physician and assumed that if they had people from prestigious universities that those people would not want to muddy their reputations by being associated with a snake oil company. I also assumed if they had 3rd party testing likewise this was a good thing. The devil is in the details, like how often do they do this testing ? I asked some questions about why the dose of NMN is so low compared to other companies ? I tried to get an answer how they came up with a does of 125 mg per capsule and what the dose recommendation was based on since 250 mg is much lower than what other experts in the field recommend ie David Sinclair for example takes a gram a day. I gave them literature through email that says what the dose should be based on body weight and age not a one size dose fits all. I tried to find out what the bioavailability was which fell on deaf ears. Of course I did not get anywhere close to getting answer. I tried it anyway for a year and did not notice any difference. I also tried the orange core which taste awful and stopped it. I think this company is selling snake oil. Just my opinion.
Customer support was knowledgeable and…
Customer support was knowledgeable and helpful.
Quick Reaction
Ana was very helpful when I wanted to make a change of my subscription from once to one year.
Reliable and trustworthy. It actually works...
Really great products that are reliable. The people behind it seem genuinely passionate, which can be hard to find these days in a company. As a medical doctor, I also appreciate the science behind it.
Highly recommend NOVOS
Highly recommend NOVOS, they offer the 80/20 you need, no other company matches them, and I tried many many many others, and shown a few doctors. Also the support has been great. I am now a subscriber.
Useful Longevity App & Great Customer Service
Useful Longevity App, and great Customer Service.
Quick and thorough response
I had a few questions, and novolabs answered both quick and thorough
A leader in their space
When I first tried, Novos, I was really excited because somebody I knew that’s really into Fitness had provided it to me. As somebody that likes routine into combat aging as much as possible, being a content creator That was easy to take daily. Increased my energy and helped me sleep better while taking their product.
Hello There
Hello There! Thank you so much for caring teams. It always response all inquiries about health issue and products. I felt great when I get NOVO product. I took it in the morning empty stomach with yogurt and chia seeds and plus some products supplement. I felt it doesn’t have issues reaching each other in the guts. I felt so much energy and no fatigue. To be honest. I worked 15 hours a day Monday to Sunday as fork lift driver in the warehouse using physical body movement and afternoons, I went to work in Agecare look after elderly people. I slept less only 4 -5 hours a day.
Thank you NOVOS so much about true science. How the cells talk inside and turn to Energy.
Happy so far
First shipment took awhile, but customer service took care of it. Tastes ok if mixed with yogurt and soy milk in a smoothie (I got the unflavored Core).
Right on time!
Maria with customer care provided me excellent support, adjusting and monitoring my parcels' progress for successful delivery.
My order had been delivered
My order had been delivered, however I didn’t receive it. I reached out to NOVOS and they immediately sent me a courtesy box. I was happy to have the replacement because I was on my last packet. I love what NOVOS does for my skin. It keeps it wrinkle free and even my gut feels good. This is an excellent product and company! Thank you NOVOS!
Quick & responsive customer service…
Ana stayed in touch with me each time I emailed her. She was responsive and professionally friendly. Very good customer service.
Great problem resolution!
I received a damaged box with missing bottles. This stuff is not cheap! But as soon as I contacted novos for help they immediately recognized what happened based on my picture and sent the missing bottles right away.
Great Service
I have had a subscription with Novos for over two and a half years. The product is great with customer service to match. I am the other side of the Atlantic, but the response to my email questions and requests has always been prompt and the company has been very flexible in accommodating my requirements.
Outstanding customer service
Shout out to Haley in customer service. I purchased the unflavored version of Core, which was not agreeable to me. I asked to try a sample of the orange flavored version, and Haley quickly had a few packets sent to me to try at no cost. I greatly appreciated her friendly and understanding attitude and quick action.
Good service
I've subscribed to monthly shipments of NOVOS Core for a year. They usually arrive on time. One went missing. Upon contacting NOVOS, I received courteous assistance and a swift resolution.
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