Lukas made the whole process so easy and straight forward from start to finish. Contacting me via email with links to see what my vehicle options were and then to arrange a call once I decided which... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Answered call quickly no bot going through a long menu, then putting you on hold for ages. The customer advisor (Samantha) was very courteous, helpful and professional. Dealt with my matter efficient... Voir plus
L'entreprise a répondu
I rang Novuna car finance to speak about extending my current leasing and I was dealt with a lovely lady called Novuna. She was so nicely spoken and listened to me all the time and showed a lot of em... Voir plus
L'entreprise a répondu
I had an issue with my hire van upon arrival and needed to request a new one. I phoned up and got put through to Sheila. Extremely helpful from the start, took on the issue first hand and dealt with i... Voir plus
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À propos de l'entreprise
À propos de Novuna Vehicle Solutions
Écrit par l'entreprise
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleCoordonnées de contact
RG14 2NU, Royaume-Uni
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A very simple and streamlined process…
A very simple and streamlined process from comparing and selecting a car to the car being delivered to my front door within 4 weeks. Excellent customer service
14 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Faryad, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
I have always found Novuna to be…
I have always found Novuna to be professional and friendly in my dealings with them.
I spoke with Alisha today who was absolutely brilliant with helping me, and she made everything seamless.
21 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi John, thank you for your lovely feedback! We’re delighted to hear Alisha was so helpful and made everything seamless for you. Best wishes, Stephen.
Great service from Ashley today very…
Great service from Ashley today very quick and answered all my questions Thankyou!!
21 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Beth, thank you for your five star review! It's great to hear about your experience with Ashley, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great experience from Novuna
Great experience from Novuna, super quick, friendly and helpful service. Thanks Lukas you were ace!
21 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Leanne, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.
Réponse de Novuna Vehicle Solutions
Hi Gary, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Great people and job done as expected
Great people and job done as expected. Some pretty poor communications and information initially, but got there in the end.
9 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Steven, thank you for your feedback. We’re sorry to hear about the initial communication issues, but we’re glad our team was able to get everything sorted for you. Best wishes, Stephen.
The call handler Krystal-ann was…
The call handler Krystal-ann was extremely helpful and polite.She assisted me with the recall of my vehicle and took through what would happen next.If I could give more than 5* I would.
Great company
Thankyou
17 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Amanda, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Excellent polite knowledgeable staff
Excellent polite knowledgeable staff, excellent
17 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Elvis, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Réponse de Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Very quick service friendly people…
Very quick service friendly people great job especially mr ali Weldon
16 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Ghulam, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Réponse de Novuna Vehicle Solutions
Hi Jubril, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Réponse de Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
A big thanks to Lukas Machelski..…
A big thanks to Lukas Machelski for his help finding the right lease car.
He took the time to go through the different options and deals with me, highlighted some really useful points that helped with the decision, and was always very quick to respond to any questions I had.
Friendly, knowledgeable and helpful throughout.
Thanks again to Lukas.
18 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Martin, thank you for your lovely feedback. We’re delighted to hear Lukas was friendly, knowledgeable and helpful throughout your leasing journey. We’ll be sure to pass on your kind words! Best wishes, Stephen.
I rang Novuna car finance to speak…
I rang Novuna car finance to speak about extending my current leasing and I was dealt with a lovely lady called Novuna. She was so nicely spoken and listened to me all the time and showed a lot of empathy and patience through the call and helped me to extend my car after my lease ends next week so i can extend and just pay til i decide to return the car. She showed exceptional professionalism.... I hope someone does show her this message of excellent customer service.
18 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Kalsoom, thank you for your lovely review! It’s great to hear that our colleague was able to support you with empathy and patience and make extending your lease a smooth experience. We’ll make sure your kind words are shared with her. Best wishes, Stephen.
Lizzie was really helpful in answering…
Lizzie was really helpful in answering my questions to ensure I fully understood the process.
18 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Emma, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great experience dealing with Tracey at…
Great experience dealing with Tracey at Novuna. Very professional and helpful. Definitely one encounter to remember.
18 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Ian, thank you for your five star review! It's great to hear about your experience with Tracey, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very polite
Very polite, helpful and enthusiastic support during my contact to find out information on my contract. The process was very easy and straightforward
18 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Gaz, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Excellent
Excellent , I was dealt with quickly and answered my question straight away
17 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Andy, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Saffron Woodhatch was great with…
Saffron Woodhatch was great with sorting a few issues regarding a hire van for me, very efficient and rang me back with updates. Can’t fault, great service. Thank you!
17 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Hi Callum, thank you for your five star review! It's great to hear about your experience with Saffron, we'll be sure to pass on your feedback. Best wishes, Stephen.
Today I spoke to a very nice advisor…
Today I spoke to a very nice advisor called Sam, when I called she went through security questions very professionally establishing who I was, I then asked my questions and Sam answered them confidently and I was happy with the outcome, I feel “Sam” is an asset to Novuna’s future establishing customer confidence and trust
17 septembre 2026
Avis spontané
Réponse de Novuna Vehicle Solutions
Thank you for your kind feedback! We're delighted to hear that Sam provided professional and confident support and helped resolve your query. We'll be sure to share your comments with her. Best wishes, Stephen.
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