I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very professional and fast service
Very professional and fast service. I recommend it to everyone.
Fast and reliable Internet.
Very good router.
All perfect.
4 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Mariusz,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Very good service no issues at all
Very good service no issues at all. Customer service is been very good as well.
6 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Muhammad,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Barry,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
Fast easy install with great speeds
Fast easy install with great speeds. Not had any issues with dropping out. Brilliant!
5 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Rosie,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi David,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
had a install today could not get wifi…
had a install today could not get wifi o n it engineer phoned told him it would be o a 6 0 clock not good enough would not have changed if i knew the out come farce fromstart to finish 5 hrs plus to get connected shambles
1 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Jeff,
Thank you for taking the time to share your feedback with us.
We are committed to learning from your experience and improving our processes. We'll be reviewing your case internally to address the issues you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Good communication
I have given 5 stars for the speed of the Internet but on the day of installation by city fibre on completion they could not connect to octopus, it was upto me to contact octopus as City fibre was showing 4 green lights on their equipment so could not power up the router. It took 3 phone calls and 4 hours after the installation completion to get Internet up and working.
But it is very fast and I am happy with it
1 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Frank,
Thank you for taking the time to share your experience with us. We're glad to hear you are happy with the service and speed received.
We'll be reviewing your case internally to address the feedback you've raised.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Kanaka Narvekar
Kanaka Narvekar
Helpful and patient.
The situation is ongoing. I think I may need to call back tomorrow
1 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Marilyn,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the support received from our team, in particular, Kanaka.
We look forward to resolving the situation and making sure you receive the best service.
Thank you for choosing Octaplus, We're always here to help!
Kind Regards,
Team Octaplus
I'm a happy with Octaplus
I'm a happy Octaplus customer for 18 months.
The speed has always been above the promised 150GB. Initially the broadband dropped a couple of times, but they always sorted it out quickly and politely. Customer service is fastest during office hours, and always patient, cheerful and effective. Particular thank so Genvil from the onboarding team.
31 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Jon,
Thank you for taking the time to share your experience.
We're glad to hear you've had a great connection for the last 18 months and that our customer service were very helpful, especially Genvil. I will pass along your kind words to him!
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Nichole A.
Octaplus
Octaplus has been flawless
Octaplus has been flawless, always had the best speed and never got a problem.
When I was renewing my contract customer service has been fabulous. Felix from Octaplus helped me enormously with setting up my new contract.
I would highly recommend Octaplus plus to anyone who is looking for reliable service 🛜
30 juillet 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Syju,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
I urged all Octaplus customer to check their bank statement vs their billing. This company needs to be audited for their billing.
I was with this company for 2 years.
Until my contract ended, I looked at my bank statement that I had overpaid for one month without knowing.
This company seriously need to fix their billing system.
No clear billing for each month in their portal, which is why I was overcharged without knowing.
Although I finally received the refund. But I urged you to check your bank statement.
27 juin 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Budi,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you've had with our billings system. This is definitely not the standard of service we aim to provide.
We'll be reviewing your case internally to address the issues you've raised. We look forward to you having better experiences with us!
Kind Regards,
Nichole A.
Team Octaplus
Genvil was very helpful
28 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mukund,
Thank you for taking the time to share your feedback! We're super happy to hear that Genvil was able to assist you. It makes our day to know our team is making things easy for our customers.
We'll be sure to pass along your kind words to Genvil. He'll be thrilled!😊
Kind Regards,
Nichole A.
Team Octaplus
Had a minor tech issue with an update…
Had a minor tech issue with an update that had been pushed out to my router. I contacted the tech support team and the issue was rectified swiftly and in a professional manner. New static up address created and all working perfectly. Great service with knowledgeable staff. Thank you.
26 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Richard,
Thank you for taking the time to share about your experience with us. We're glad to hear our support team were able to promptly assist you in resolving your service.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
My terrible experience with a garbage ISP
I've been experiencing unstable broadband, frequent packet loss, and disconnections every five minutes for the past two months. I've made these issues known to them multiple times, twice via email and through phone calls, yet nothing has been resolved. The Ethernet icon remains active on my PC even while the connection drops. It's clear they are not complying with the Consumer Rights Act 2015 and have no intention of doing so.
Let this review serve as a reminder that it is better to stick with a well-established broadband provider, the lower price comes with a catch. In my case, that catch has been poor customer service, an incompetent technical team, and a complete lack of transparency when it comes to identifying and addressing the root causes of the issues.
Don’t make the mistake of signing a contract with them.
25 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Dude,
We're really sorry to hear that you've had a poor experience with us!
I'd love to help figure out what went wrong and see if we can make things better. To do that, I'll need a little more info so I can find your account and see what happened.
I've sent you a private message through Trustpilot asking for the same. Only I'll be able to see your reply, so it's totally safe!
Thanks for helping me out! I look forward to hearing from you so we can resolve your service and make sure you have a 5 Star experience.
Kind Regards,
Customer Success Team
Nichole A.
Thanks so much for restoring my…
Thanks so much for restoring my services.. I explained I had 2 disabled children that rely on internet connection for their needs. You saved my life today thanks so very much. I look forward to hearing from the billing team.
23 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Claire,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
A first no one could call me
A first no one could call me. But I could call myself from my mobile. Now when talking on my phone it echoing and then people can't hear me . Wish I never changed.
14 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Karen,
We're really sorry to hear that you've had a poor experience with us!
I'd love to help figure out what went wrong and see if we can make things better. To do that, I'll need a little more info, like your address. Don't worry, it's just so I can find your account and see what happened.
I've sent you a private message through Trustpilot asking for that info. Only I'll be able to see your reply, so it's totally safe!
Thanks for helping me out! I look forward to hearing from you so we can resolve the matter and make sure you have a 5 Star experience.
Kind Regards,
Customer Success Team
Nichole A.
Had a few issues in the past but always…
Had a few issues in the past but always been rectified. Great price which is hard to beat.
22 juillet 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Andrew,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Great onboarding team
Almost given personalised service with constant followups from the onboarding team during my renewal of the contract.
21 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Nemish,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Team Octaplus
Poor communication
Generally, service has been OK. Came home last Friday to no Internet, when we called technical support we were told it was a billing issue. Transferred to billing only to be informed there is no one available until the Monday morning. It transpired there was a month's missed payment from August 2024. No communication what so ever regarding this.
Ridiculous.
11 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Nick,
Thank you for taking the time to share your feedback with us.
We are committed to learning from your experience and improving our processes. We'll be reviewing your case internally to address the issues you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Customer Service
Contract run out from Octaplus, tried a different company however no where near as good as Octaplus. I have gone back and they made it very easy.
15 juillet 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Daniel,
Thank you for taking the time to share about your experience with Octaplus.
It is truly gratifying to learn that we were able to promptly resolve your connectivity needs, especially following the challenges you faced with your previous provider. Our commitment is to consistently deliver on our promises, and we are pleased this was your experience.
Your feedback is greatly valued by our entire team.
Kind Regards,
Customer Success Team
Octaplus
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.