I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing
I have had great internet connections since joining,as that was my main problem before. Also amazing customer service if I have any enquiries. Overall, splendid experience and would recommend!
20 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Vitus,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Best internet around for sure!!
Hi I would like to give this rating a 10 out of 10!…. I’ve had an absolute great help and service from a lady called 💐(Vranda Asolkar)💐 at the octaplus team she was absolutely amazing I have awesome internet speed and never had a problem I would definitely recommend to friends and family to switch. ⭐️⭐️⭐️⭐️⭐️
8 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Marcus,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to Vranda.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Nichole A.
Team Octaplus
I have a got a very good telephone…
I have a got a very good telephone conversation with Mr. Genvil and Im very satisfied with the information he provided
20 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Ks,
Thank you for taking the time to share your feedback! We're super happy to hear that Genvil was able to assist you. It makes our day to know our team is making things easy for our customers.
We'll be sure to pass along your kind words to Genvil. He'll be thrilled!😊
Kind Regards,
Nichole A.
Team Octaplus
Octoplus highly recommended
Well, I've been with Octoplus for 2 or more years now, and their Internet service is brilliant, extremely fast and always available apart from times when I guess they have been upgrading to the now multi-gig speeds. I've had to sadly leave because I have moved, and the CityFibre network isn't available at the address I'm moving to, even though it's on the street. I have been dealing with a very polite person called Siddhi, and before that, someone called Brinsleigh, also very polite. Recently, I've been dealing with Siddhi, who took over from Brinsleigh and handled the cancellation and returns label for me and checked on me to make sure everything went accordingly. I'm so so disappointed that I will not have their service at my new property and can only hope that Cityfibre run a small cable from the street to the properties I will be living in. The network is available in Britten Road but not at Coppice Court, which runs just off of it, and I can't understand why it wasn't installed there, too. Anyway, no fault of Octoplus, who have been pretty good since they took over from the very bad Air Broadband. I highly recommend the company because their speeds in Lowestoft can't be beaten, in my opinion
11 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Kelly,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the service and support received from our team, in particular, Siddhi and Brinsleigh.
It's always disappointing when you have to leave a service you're happy with, especially when it's due to circumstances like moving. Hopefully, CityFibre will expand their network to your new location soon so you can consider using Octaplus again in the future.
Kind Regards,
Team Octaplus
Total liars
On the providers website
it states "Advanced features
Get features like call forwarding, voicemail, call waiting, and caller ID on a digital landline."
This isn't true. I have just had the service installed an voicemail is not available. When I contacted Octaplus I was told that they do not offer a voicemail service.
Also the customer portal DOES NOT WORK.
Avoid these liars!
15 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Baroner,
Thank you for taking the time to share your feedback with us.
We are committed to learning from your experience and improving our processes. We'll be reviewing your case internally to address the issues you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Internet installation on time and very…
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole process has been very smooth, OCTAPLUS has kept me informed every step of the way. Their staff and other third party members have all been extremely professional, polite and helpful people. Would recommend to anyone with my experience so far, internet speed very good and stable. Cannot comment on the tv as yet, (Tv-box not delivered yet) will review when completed. Thank you Octaplus. Alan
15 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Alan,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
I will follow up with our shipping's team to expedite your TV Box delivery. We apologise for the delay.
Thank you for being a part of the Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
Easy to use,friendly and helpful staff
11 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Alexandra,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Very helpful team support
What made the experience great was the support of the team at octaplus reinstating my internet after was shutdown, due to error of the company mismanaging my payments.
Thank you I hope we all learn something from this experience.
7 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mimi,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Number porting
Recently I have moved to octaplus broadband network service provider, then I had issues porting number to octaplus from virgin media because the old provider caused some issues in their side, but I rang octaplus they have managed to resolve this issue, so the technical support just rang me today to ask if everything is resolved or not, so am happy with octaplus service. Thank you tofiq alam.
16 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Zechariah,
Thank you for your feedback. We’re delighted to hear that Toufique was able to resolve your landline issue. Providing efficient and effective support is our goal, and it’s great to know we could assist you promptly.
If you need further help, don’t hesitate to reach out.
Kind regards,
Customer Success Team
Octaplus
Great customer service renewed my…
Great customer service renewed my service immediately
14 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Paul,
Thank you for taking the time to share your experience. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
I had a problem initiating a new…
I had a problem initiating a new router. After some struggle, been in touch with the Technical team, who guided me through step by step to resolve the problem. They have been very helpful. Thank you.
14 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi HP,
Thank you for taking the time to share about your experience with us. We're glad to hear our support team were able to promptly assist you in resolving your service.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
DON’T upgrade!! **update** They have for me connected, however only mobile phones work on the system, computers, TV’s, security cameras don’t work. This just gets worse Ive got to further payout £190 for an upgrade that may not solve it
Upgraded with them to the newer faster gigabit service, a massive mistake.
Decided Upgraded (with them) from a 900/900 to 1.8Gbps, was with them for 2 years:
After the upgrade it dropped from 750/750 (u/d) to a whopping low speed of 100/50 (u/d); a massive mistake upgrading with them to the newer system.
I used a deco mesh system which is far better than their system, the router they supply with the newer gigabit system is one of the worst routers I’ve ever come across, it’s very cheap and nasty hardware.
Tech support just blame characteristics of home and current network but don’t actually solve the issue.
Hopefully will get contract cancelled
Whatever you choose don’t go for the service that’s over 900mbps, it seriously is a rip off
13 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Steven,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you. We really value you as a customer and would love a chance to try and make things right.
My colleagues from the tech team will reach out to you, we look forward to resolving the issue and making sure you have a 5 Star experience.
We are committed to learning from your experience and improving our processes. We'll be reviewing your case internally to address the issues you've raised.
Kind Regards,
Nichole A.
Octaplus
Good experience after two months of…
Good experience after two months of contract. One issue I had internet was down after coming back from holidays. It took 24h for the tech support team to resolve it (static ip reset) but they did it. Very good real life speed vs advertised in my house, typically 600-700mb vs 1gb advertised.
13 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Gk,
Thank you for taking the time to share your experience. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
Easily guided though step required for…
False promise after false promise -been a loyal customer for 3 years and they have let me down for 2 weeks now
12 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Darren,
Thank you for taking the time to share about your experience with us. We're glad to hear our support team were able to promptly assist you in resolving your service.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
They have been one of the most reliable…
They have been one of the most reliable Internet providers i have ever had and so please if I have called and not got through they have called me back to check everything is OK
11 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Andrew,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
The engineer was professional and…
The engineer was professional and friendly. Job was finished quickly and no mess. He called to tell us when he would arrive
7 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Edward,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Martin,
Thank you for taking the time to leave us a review.
We're happy to hear that you're pleased with our prices. It's great to know we're offering good value to our customers
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
From the start of Octaplus there was problems
From the start I order fibre opt, but was lie by the engineers about installation there was a agreement with the engineer and the co worker. I almost throwed them out of the house.
from there I had internet problem every week. being cut off and had to call in tech support. I have phone tech support over 7 time in this year alone.
the internet seem to be better now but I do feel like I need a new modem as it look like it came from the stone age.
I was allowed to change my password on the internet site. and the password is London. which is the capital of England, this is the most dumest password I ever seen. anyone can guess this password and I am now allowed to change because if the server from Octaplus dose a system cheek or an update and it kicks me of the 5g then I have to get an engineer to reset my Octaplus internet.
Is it getting better. I really don't know or understand why I am linked up to a signal booster if its fibre opt. It clearly not since fibre is thicker and also come's from the right side of the house not the left.
only reason I switched from virgin media to Octaplus was the cheap price.
7 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Russell,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you. We will be in touch to help resolve your service.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Nichole A.
Team Octaplus
Good service
Toufique was was very helpful in sorting my problem and was a smooth quick fix
1 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Trevor,
Thank you for taking the time to share your feedback! It makes our day to know that we are making things easy for our customers.
We'll be sure to pass along your kind words to Toufique. He'll be thrilled!
Thank you for choosing Octaplus! 😊
Kind Regards,
Customer Success Team
Octaplus
The service is always very personal and…
The service is always very personal and the team always follow up to ensure everything is OK
7 août 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Brett,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.