I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Compared against other UK broadband…
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also state they don't have the annoying March/April monthly charge increase - which was a big plus! Genvil at Octaplus was a great help getting me signed up and the installation arranged. So far so good.
11 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Martin,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Excellent service
Excellent service, Genvil provided really good services im so happy it was so quick thank you genvil, he solved my problem so quickly Thanks alot.
12 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Sunya,
Thank you for taking the time to share your feedback!
We're super happy to hear that you had a great experience with our service and Genvil was able to assist you promptly. I will pass along your kind words to him!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
When you get problems there is no…
When you get problems there is no customer service to sort you out properly.
10 novembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Farid,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
How to get double billed
Upgraded to a faster service with better wifi, what I got was double billing for the old service + the new service, no new service, no better wifi, no new router. Octaplus is very efficient at taking money, every thing else is terrible.
10 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi David,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
No fuss tricky installation
The installation was handled with little fuss. The engineer had to run the cable across the street through an old oak tree. This needed more support to be called in. This was all achieved without any hassle for us, and we were up and running by the end of the day.
6 novembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Steve,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Technical support helps quickly with my…
Technical support helps quickly with my new router name was toufiqe I think so yeah helpful and sufficient
9 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Jack,
Thank you for taking the time to share your feedback! We're super happy to hear that Toufique was able to assist you promptly. I will pass along your kind words to him!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
Superb service.
Excellent service up-to-date notification when service
are been carried out,up to now I have not had to contact
them on any complaints ,good billing easy to understand.
8 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi D,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Always in the morning mainly but…
Always in the morning mainly but sometimes all day with out internet. When it is working it works very well.
8 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Terry,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
I have sent you a request for your details, please respond to it so we are able to get in touch to help resolve your service.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
I had virgin media before and the…
I had virgin media before and the router needed rebooting a couple of times a week. They then also increased the price. Leaving them was made so difficult customer service non existent. I've now been with octoplus for 2 years and it's been brilliant. I've now just renewed and it's actually cheaper with faster speeds. Great service
7 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Marc,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
THE BEST INTERNET SERVICE PROVIDER IVE…
THE BEST INTERNET SERVICE PROVIDER IVE EVER USED. ANY MINOR PROBLEMS WERE SORTED QUICKLY. VERY HAPPY WITH OCTAPLUS!!
7 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi TheMickyr007,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Office was very helpful and had us back…
Office was very helpful and had us back online quickly and patiently.
5 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Ian,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Switch over was quick but no one told…
Switch over was quick but no one told me I had to do it myself and sn engineer wasn’t required
3 novembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Brian,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Did not send free SIM at all.
4 novembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Johnyboy,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
Our team will look into this issue and get back to you within 3 working days.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Octaplus is a great internet provider
Octaplus is a great internet provider, excellent coverage.
The customer service team are amazing and helpful, I have been with them 2 years, just renewed didn’t even look elsewhere. Highly recommend.
4 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mandy,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
EXCELLENT Support Team
Whenever I take out a new service, I understand that things can sometimes go wrong. So, the most important thing for me is how well the service is supported. When I found myself in a unique and difficult situation after a split, I needed changes made to the account that required Siddhi from Octaplus's support team to be extra careful and diligent in sorting everything out.
Siddhi was extremely helpful and attentive and has solved a huge issue for me - an enormous weight off of my shoulders.
21 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi John,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Left with no internet unless we stand next to box…
Cannot get internet unless in the room with the box. The engineer cut 2 Ethernet cables we had paid £200 each for, so we cannot use these any more and moved the box into the front room.
Thank you for your reply Octaplus, but our internet is still not working as of 27 November. I emailed to cancel our contract 5 days ago as you have failed to deliver the service, but as yet have had no reply.
28 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Karebearyo,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Good Broadband Supplier
I've just renewed after my first contract with Octplus. It's good speed and good service at sensible price. The only downside was the inflated price they offered me for renewal like so many providers. However, I did my research, and they easily agreed to give me the same deal as a new customer.
27 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Carolyn,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
First class very professional and above…
First class very professional and above and beyond helpful very impressed would highly recommend
30 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Lee,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
I had some issues with my broadband I…
I had some issues with my broadband I spoke with a really lovely advisor who sorted out the issue there and then.
I've had Octaplus broadband for just over year have hardly had any issues the advisors are always extremely helpful and polite.
I needed to renew and received a call from the department who arranged this straight away no fuss . Siddhi has been helpful in sorting this out.
16 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Michele,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Great service
Great service, had no problems with connection been very reliable for the last 22 months, highly recommend
29 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Dave,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.