I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
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Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful people who do their utmost…
Very helpful people who do their utmost to sort problems.
3 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Christopher,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Very good service
Very good service, just renewed my 2 year broadband contract with them for another 2 years. Very reliable and priced very well too. Thank you to the team at Octaplus. They have been amazing.
4 décembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi A,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
At 1st in hull was hit & miss but…
At 1st in hull was hit & miss but after a few months definitely the best internet service we have ever had. Definitely recommended
4 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Alan,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Octaplus is the best Internet provider…
Octaplus is the best Internet provider I've used ( ever)
Customer service and any help I've needed has been first class, especially genvil who helped me get a free upgrade.
My Internet connection is super fast and I've had one price increase ( £2 ) in 2 years.
It's so refreshing to not have to leave to have to get new customer deals elsewhere because I know I can't get any better anywhere else
28 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Serena,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
It's difficult to reach them out and to…
It's difficult to reach them out and to discuss your matters regarding the intetnet and the speed. Recently I renewed my broadband to higher speed and it's not working! Nobody has responded to my calls and to several emails that I have sent! All the providers are perfect only to grap the customer but the cusomer service is very poor.
29 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Sonilda,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
Our tech team will reach out to you shortly to help resolve your connection.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
One of the best internet service…
One of the best internet service octaplus i have come over from virgin to octaplus price very good customer service brilliant and just upgraded from 900 MBPS £29 to 1200 MBPS for £29 quid brilliant love it
27 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mirza,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
I’ve been with Octaplus for a few years…
I’ve been with Octaplus for a few years now, and they have been pretty amazing. They keep me informed about what’s going on within the company, and what’s happening in the future. Genvil asked if I could give him a mention. Another reason why I feel part of the “family “ we’re pulled along by their enthusiasm for providing the best service possible.
26 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Nick,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
So far so good
So far so good, customer service has been on hand to answer my questions. Genvil was helpful in setting up an earlier install date. We're looking forward to getting everything installed and set up. The customer service team has been helpful to this point.
25 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Chris,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the support received from Genvil. We look forward to continue giving you the best service we can provide.
Thank you for choosing Octaplus, We're always here to help!
Kind Regards,
Team Octaplus
Genvil answered my query’s swiftly and…
Genvil answered my query’s swiftly and explained what I needed to know. Excellent customer service
24 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi James,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the support received from Genvil.
We look forward to continue giving you the best service we can provide.
Thank you for choosing Octaplus, We're always here to help!
Kind Regards,
Team Octaplus
There is no customer service.
There is no customer service.
Emailing support - ignored.
Phone support - you either can't get through or when you do, they tell you it will be fixed but it's actually ignored. Looks like they have added a call back facility which is hilarious - they called me back only to pass me to another dept which put me on hold.
Note, don't fall for their latest offer, they send out a cheap 2.5Gb router that's unfit for purpose. It's better to stick with the TP Link router they send for 1Gb connections or less.
24 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Sur1969,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Just renewed with Octoplus
Just renewed with Octoplus. As a retired senior citizen I not once had issues with my internet connection and received a deal that no other supplier could match. Siddhi has renewed my contact with a great and affordable deal.
17 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Vitali,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the support received from our team, in particular, Siddhi.
We look forward to continue giving you the best service we can provide.
Thank you for choosing Octaplus, We're always here to help!
Kind Regards,
Team Octaplus
I’ve had an excellent experience with…
I’ve had an excellent experience with Octaplus. Their customer service has always been professional, friendly, and efficient. They made everything easy to manage throughout my contract, and I truly appreciate how they recognized my loyalty by waiving my exit fees as a goodwill gesture. It’s rare to find a company that values its customers this much.
Highly recommend Octaplus for their transparency, reliability, and genuine care for customers!
8 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Sai,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
We will continue to do our best to keep up the standard.
Kind Regards,
Customer Success Team
Awful service
Awful the password is not working and nobody is capable pf resolving our issue. I have cancer and we need our internet for heating control and TV streaming I am very disappointed and disillusioned with Octaplus
21 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Martin,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
Our team is looking into this and should have a resolution for you shortly.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Got there in the end
It took over a week for everything to be finally sorted but once I talked to the right person it took 15 mins to fix the issue. Toufique was great. Thankyou
20 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Simon,
Thank you for taking the time to share your feedback! We're super happy to hear that Toufique was able to assist you promptly. I will pass along your kind words to him!
We want to assure you that your comments will be reviewed by our internal teams. We are committed to learning from your experience and improving our processes.
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
I came to Octaplus from BT
I came to Octaplus from BT. I have to say these companies are miles apart. Im so happy I changed. Cheaper, more consistant speed, better signal on the router.
Even so I upgraded today, really good price, not only on the standard 2 year contract either.
Saddhi from onboarding has helped me, since my initial emails from Felix. 2 very good staff members. Quick to respond and sort out my issue seamlessly. A credit to you guys.
I gave them a try on a 12 month contract and I'll be staying for a lot longer. Cant say anything more.
20 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Daniel,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the support received from our team.
We look forward to continue giving you the best service we can provide.
Thank you for choosing Octaplus, We're always here to help!
Kind Regards,
Team Octaplus
No Renewal Voucher received.
No Renewal Voucher received.
I renewed my package a few months ago and as part of the renewal offer, there was a £50 Voucher as a thank you for renewing however, I contacted them to ask when this was provided and was advised 45 days. I would like to know when this would be paid.
17 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi John,
Thank you for your feedback. Our renewal vouchers are usually sent out 45 days after your new contract is live. If this time has passed, please raise a support ticket and our team will be happy to assist you further.
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Worst company I've ever used
I would never recommend this company in a million years.
First off they supply a router that isn't fit for purpose, it's barely able to hit half your rated speed over wifi, they get away with it because you can still get your full speed via ethernet cable.
I have had more down time with this company than I ever have from any other company.
Their customer service is awful too for example today I have yet another incident of no Internet, try to call their technical support number, I spent 1 hour 10 minutes on hold and still no one answered the phone, that is completely insane, never has it taken me anywhere near that long to get hold of an Internet service provider and I'm 40 years old and been with countless companies over the years.
Honestly I would steer clear of this company, find one that sees their customers are important. Can't wait till my contract is over in 2 months I'll be leaving as soon as I'm able to.
15 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Matthew,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Natalie,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
It's a dilemma
It's a dilemma. I've had a few outages in the past 3 months. I called Octaplus and got a call back. This is unusual as most companies never get back to you.
In this case all looked ok on my router but no internet. We went through a few things but nothing worked. I got a mail telling me everything should be ok but it still wasn't. However replying to the email and a quick call with no wait resolved the problem. Some sort of reset at their end.
So I don't know what the problem was which I would like to know. It could have been City Fibre.
So for cost and contact Octaplus are good. But there is a bit of a question on what the problem was and could it have been fixed quicker.
13 novembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Thenails,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
Your feedback will be shared with our internal teams, we are committed to learning from your experience and improving our processes.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
speeds were terrible
Installation was late, router arrived two days after the installation date, paid for 2100 mb download speed, was getting 73mb, customer support was not uk based, cancelled within the 14 day period
31 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Josh,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
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