I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent full fibre installation company
Excellent full fibre installation company. In addition to the installation of full fibre their consultants were excellent teachers and fully briefed myself of the technology advantages and for advising that I needed an eSIM facility to be able to operate my iWatch. City Fibre certainly deserve 10 stars plus I know look forward to the same standard of service from Octaplus
3 octobre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi John,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Good customer service.
I had a problem with internet connection after a contract renewal was necessary (my error, not Octaplus.)
Their response was swift and satisfactory and Vrunda was able to talk me through re-connecting successfully within a couple of hours.
3 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Paul,
Thank you for taking the time to share your feedback! We're super happy to hear that you had a great experience with our service and Vrunda was able to assist you promptly. I will pass along your kind words to her!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
Broadband
Have been with Octaplus for a year and have been very helpful when internet has had issues
3 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Andrea,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Getting hlep from the guys setting up…
Getting hlep from the guys setting up my devices
1 octobre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Edna,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Started off well...now have issues and nobody replies or rings...
So, a great start, 900/900 speed as advertised, fantastic! Then it started to go wrong....
After technical have remotely tweaked settings, speeds have become really erratic, and upload speed is less than 90 today.
I've emailed billing, no response..
technical have now stopped responding to email thread, and left a voicemail last week as 'no one was available to talk to live'...and no response in the three days they quote!
So unless I get a resolution, I'll be moving service elsewhere at the end of this week, and Octaplus can jog on.
Ignoring customers is a quick way to lose business, regardless of only having a contract for a month!
AND takes over two weeks to respond to a poor review!!! Obviously do not care about customers or the business. Took 17 days to get a response from cancellations, now MI formal complaint and also communicating with the ombudsman.
Spend your money elsewhere, when you have problems with Octaplus, you will end up out of pocket financially and waste hours trying to speak to someone
29 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mark,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
We will review your case and will be in touch.
Kind Regards,
Team Octaplus
0/10 for Customer Service and…
0/10 for Customer Service and Communication.
Booked an engineer to install Octaplus on Friday. Stayed in all day but no one arrived. No communication from Octaplus or CityFibre. No one answering calls to their call centre. Not a great first impression.
26 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Emma,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Went to get a upgrade even though I’m a…
Went to get a upgrade even though I’m a loyal customer , I was told I’d be charged for installation NO THANK YOU
26 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Alison,
We sincerely appreciate your loyalty and completely understand your frustration regarding the installation charge.
We want to clarify that this specific charge is for the ONT upgrade which is technically required to support the new multi-gig speeds. We are required to pass on this fee as it is set and applied directly by our infrastructure partner.
While we strive to keep costs minimal, upgrades like this are necessary for the hardware required to deliver those high-speed tiers. We apologise for any inconvenience this may have caused.
Kind Regards,
Team Octaplus
They kept in touch,until all was sorted
They kept in touch,until all was sorted
17 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Peter,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Very pleased with the service
Very pleased with the service, when I needed to get in touch it was very easy
17 juillet 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Michael,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Octaplus Okay!
The emails, the prompt friendly service and efficiency that has been made, has been so positive and helpful.
Thanks again for solving my problem.
23 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Carole,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Transferred over to them when my…
Transferred over to them when my previous ISP went bankrupt. I worked for the previous ISP and helped facilitate the transfer or all of the accounts to them. Was agreed due to my work on the transfer and as part of the contract that I would not be charged for service however was shocked to find that I apparently owe over £1000 with no warning and they refuse to investigate or resolve an issue of their own making.
24 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Sean,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
We will review your case and will be in touch as soon as we have a resolution.
Kind Regards,
Team Octaplus
Keep up the good work
I have been with Octaplus broadband for a couple of years now. After a poor start, which I think most of the 1 star reviews on here are for, they seem to have really improved a lot. I recently had an issue after some maintenance work and sent off an email to the tech team. Within 10 minutes they were on the phone and 5 minutes later my Internet as working again. A really quick response and courtious member of staff. This is how customer service should be, quick and efficient.
Keep up the good work.
24 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Graham,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
The lady was very helpful talked me…
The lady was very helpful talked me through every thing I wanted to know very clearly so u could understand thank you very much for your time
24 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Kevin,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
I was so glad then fibre came to our…
I was so glad then fibre came to our street . I had amazing offer for 27£ a month for 900+ mbps
1st thing instalation to the property was absolute joke. My neighbour is working at BT he asked me is it DIY and I said no it was their so called engineers.
2nd speed never was even close to 900 as many times I was trying to get in touch with them regarding instalation quality and speed 0 luck
3rd the best part on the renewal they wanted to increase the price and offered amazon voucher, but I found better deal so I have switched to another provider. I have received message from them asking to send their router back which we did even we used fragile tape on it... 3 weeks later they are sending picture of the broken router pad and demanding 150£ for it I have opened the case saying please talk to your courier as we have done exactly what you have asked for... there was no specific instructions or packages provided... at the end of the day they have closed the case saying box was too small please pay 150£ stay away from this scammers !!!
23 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Ernest,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
We will review your case and will be in touch as soon as we have a resolution.
Kind Regards,
Team Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Baljevan,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Was it a good deal or a con to get customers?
Although initially I thought renewing was a great deal, I found that the offer or renewing came with a £50 Amazon gift card, but since renewing have heard nothing of a gift card. Previously I paid £27 per month, now I should be £32 a month but a week after renewing, Octoplus took 3 payments out on the same day £27.00 plus £17.07 and £12.60, totaling = £56.67 (that's not £32?) with no explanation to why the extra payments, I am now worried to how much they will take out next month, as I decided on a contract of £32 with a gift card but that was ploy to take what ever they want - I may now look to contact the communications ombudsman!
20 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Andy,
Thank you for bringing your concerns to our attention. We sincerely apologise for the inconvenience and confusion you have experienced with your recent renewal and billing. We understand your frustration.
Our billings team has been trying to get in touch with you and has sent a detailed explanation regarding the recent payments. We want to ensure you have all the information you need to understand the charges and to resolve this matter to your satisfaction.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Rang to get details for setting my own…
Rang to get details for setting my own router was promised to it will be emailed but wasnt. Rang the second time was on hold for 15min when it was answered the agent didnt speak and then the phone connection was dropped not good on the first day. will ring again.
Rang a again spoke to the same lady, this time I received the details and was able to get on line with my router
18 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Abdul,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Russell,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Ari,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Quick response to my phone call and…
Quick response to my phone call and soon sorted the problem out. Thank you
16 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Sandra,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.