I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
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Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Been with octaplus broadband for 24…
Been with octaplus broadband for 24 mouths with hardly any problems so that's why I have stayed with them for another 18 mouths and everything think went well and even did a price match so what can I say very very happy
15 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Michael,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Tech Support
So after my experience this afternoon, my internet went out and I was able to speak with Tech support and the operator was outstanding!! He was able to get me back online instantly. I cannot thank him enough for the help. Will speak with customer service for the final resolve to find out what happened.
14 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi DJ,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Happy with everything
Was connected very quickly without any problems and so far pleased with the Broadband speed and the WiFi coverage which appears to be over the whole house which is quite a large 4 bedroom
12 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi John,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
10 days ,
10 days ,, connected without Internet " just because I said tham will not continue my contract.
Avoid!!!
13 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Gunay,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to using your feedback to improve our services and prevent similar issues from happening in the future.
Kind Regards,
Team Octaplus
Internet speed
Iv been happy with your service so far so I upgraded my internet speed but to be honest there’s no difference of which I can tell
5 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Rose,
Thank you for taking the time to share your feedback. We're glad to hear you have enjoyed our service.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Avoid worst service around isp related
Avoid numours problems horrific service offline more then online customer service is zero never response left me with broken internet for days so avoid for sure
9 avril 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Ashley,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to using your feedback to improve our services and prevent similar issues from happening in the future.
Kind Regards,
Team Octaplus
What a difference in service in the…
What a difference in service in the last 3 months. Very impressed with our service, all issues sorted without fuss and a friendly approach!! Keep up the good work improving your service to your clients. Thank you again to Vranda and the Octoplus team.
11 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Iain,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
We'll be sure to pass along your kind words to Vrunda.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
The engineer was fantastic they was…
The engineer was fantastic they was polite and very helpful
11 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Barry,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
The customer service with Kaneka was…
The customer service with Kaneka was great. Got the internet working again, but I am still struggling to get the same coverage on my premises that I had with the previous supplier. I wonder if a different router would solve the problem.
11 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Colin,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
We'll be sure to pass along your kind words to Kanaka.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
I would like to mention Siddhi who…
I would like to mention Siddhi who helped me resolve my install date and engineer visit and get things back on track. Top class customer service 👌🏽
10 septembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi SL,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to Siddhi.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
They kicked me out literally after 18…
They kicked me out literally after 18 months. So I had 27 pounds a month for 900Mbps now the offer is 25 pounds for new customers. But for me on renewal they asked 32 pounds. I asked them to keep it like it is without renewing and they refuse. Renewal on more expensive price than old or new offer.
I had to move to other company.
24 août 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Gabriel,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to using your feedback to improve our services and prevent similar issues from happening in the future.
Kind Regards,
Team Octaplus
Fast helpful service.
WiFi went off & got in touch with Octaplus. Very friendly & helpful. They got in touch with ms3 who sent an engineer & fixed within 24 hours. First problem in over year. Definitely recommend them.
9 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Sue,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
A very good service for a very good price.
After a few initial teething troubles, one of which was due to the previous supplier which Octaplus went to a lot of trouble to sort out. The internet speeds are very good and we have had very few interruptions of service. A very good service for a very good price.
8 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Alan,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Keeping me on line.
8 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Gary,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Zaheer,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Scott,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Your staff was more helpful than you…
Your staff was more helpful than you website and easy to talk to
6 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Nigel,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Sonny,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Happy Customer
Very easy renewal process with no change to my monthly fee either. Always had reliable speeds with Octaplus at good prices!
4 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Mikey,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Best connection by far
6 septembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Rosina,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
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