Octopus Energy for Business Avis 

This person was the first person at Octopus to pursue a very difficult switch. He sought advice and tried various options to overcome a number of problems that other staff hadn't bothered to sort out.

The person i spoke to , Joseph, kept in regular contact while he worked to resolve the issue and kept me fully informed. It was good to have the same person in contact as you didn't have to go through all the issues again. Well done Joseph!

Sunil was very friendly and helpful
Thank you

I receive a prompt and helpful reply to my query from Adedotun. Excellent!

I had a somewhat complicated question but Octopus representative Sudesh dealt with it effectively

Excellent customer service. Muhammed was very helpful in getting us signed up. Thanks

Satish was extremely helpful today, explained everything fully and was very friendly and polite. Highly recommended

very helpful and explained everything really well.

Smart meter readings
Many thanks to the lady who I spoke to, unfortunatly I don't remember her name.
She was able to answer all may questions regarding the electric readings & gave me advice on other questions I asked her.
She was very clear & polite.

We have moved our new branch to Octopus Energy due to the excellent customer service, easy to use portal etc. We had problems switching initially with the previous provider but Octopus Energy persevered and I'm glad to say the switch went smoothly.

Thank you so much to Keiran for his help! He was very friendly, helpful and quickly sorted everything out for me. Great service, really appreciated!

Call handler was really good. VERY VERY dissapointed to need to pay a deposit to switch over!!!

Initial dealings regarding changing of the meter proved rather lenghy and left us as we later found out in perilous danger.
We did lose 24+ hours of business due to being cut off and your agents unable to provide a 3 phase engineer out of hours.
However, once an engineer attended Tahesha was most helpful and informative. For this element of service I would give 5 stars

Super easy, very polite and informative. Great customer service as usual

Octopus Energy for Business are excellent.

They are always there if you need them to answer questions, solve any issues and generally assist in a polite and positive way.

I would highly recommend them.

I absolutely love Octopus energy, if every company in the world worked this efficiently with such easily accessible and intelligent customer service we'd all be living in Utopia. Long may it continue.

Renewal of Business Gas contract. I was offered a rate online for 14 days. When I went back to renew , the rates were different. Octopus honoured my original quote. Agent was very helpful

Renewed my contract. Competitive price. Sunil explained about different options and emailed so I can check and decide what suits me best.

From a little confusion in understanding the process I have been able to switch our 3 business premises over to Octopus in one phone call. Ade was really helpful in explaining everything and was a pleasure to speak with :) Thank you.

Great being able to speak to someone on the phone and very helpful.