Tai was polite, professional and personable. She quickly understood a complex issue with my business electric unit that was delaying my ability to set up a fixed deal for my new premises. She resolved... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Voir plus
L'entreprise a répondu
My call today was taken by Aneesa, all of my account queries were dealt with straight away. the Octopus Business Team are friendly and professional, you never feel rushed to complete the call. Five... Voir plus
I was speaking to a very nice chap called Muhammed Abu who couldn't do enough for me . I had a big problem with my address and he sorted it out immediately. I had years of my address being the sam... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Coordonnées de contact
Join the UK's business energy champions
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Taz was great
Taz was great. After multiple calls and emails they made me feel reassured that this is now being progressed. They took accountability and gave realistic guidelines, until now the customer service levels were poor and Taz has shown that this is not the case with all staff.
26 octobre 2026
Réponse de Octopus Energy for Business
Hi Kath,
Thank you for sharing your feedback! I’m glad Taz was able to reassure you and provide the support you needed. I’m sorry that it took multiple calls and emails to get to this point, but it’s great to hear that Taz made a positive difference.
My colleague Liam has also been in touch to progress the change of tenancy for you.
Thank you for your patience and for giving us the opportunity to put things right!
Kind regards,
Funmi
Neve made the switchover from SSE very…
Neve made the switchover from SSE very easy, Octopus now have all three of my energy accounts
26 octobre 2026
Réponse de Octopus Energy for Business
It is wonderful to hear that the switch of your energy supplies was completed so smoothly and easily. Thank you for sharing your positive experience with us!🐙
Harry was really well informed and very…
Harry was really well informed and very helpful which meant we were quickly able to sort out my enquiry.
Phone answered quickly.
Great customer service.
26 octobre 2026
Réponse de Octopus Energy for Business
It is wonderful to hear that your call was answered so promptly and that you received such knowledgeable and efficient support to resolve your enquiry. Thank you for sharing your great experience with us! 🐙
My call was answered very quickly
My call was answered very quickly.
Zain was very polite and helpful, and the query was dealt with.
26 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely thrilled to hear that your call was answered so promptly and that your query was resolved with such polite and helpful service! Thank you for sharing this lovely feedback with us!🐙
Very prompt in answering call and…
Very prompt in answering call and sorted out the problem quickly.
26 octobre 2026
Réponse de Octopus Energy for Business
We are delighted to hear that we could assist you so swiftly and resolve your issue without any delay. Thank you for sharing your positive experience with us!🐙✨
Fantastic service from Amber!
Amber provided excellent service and invaluable advice today. She went above and beyond by contacting another team to get the exact information. Prompt, professional, and incredibly helpful!
23 octobre 2026
Réponse de Octopus Energy for Business
We are so pleased to hear about your positive experience! It is wonderful to know that our team member went the extra mile to get the exact information you needed. Thank you so much for your kind feedback 🐙
Valentin was great
Valentin was great, very thorough and helped with multiple questions.
26 octobre 2026
Réponse de Octopus Energy for Business
It is wonderful to hear that you received such thorough support and had all of your questions answered! Thank you so much for taking the time to share your fantastic feedback with us 🐙❤️
prompt helpful
26 octobre 2026
Réponse de Octopus Energy for Business
Thank you for sharing your lovely feedback, we really appreciate it!🐙
Switching over to gas/electric over…
Switching over to gas/electric over from previous tenant for business was an ease with Nina's help. I did not have the mpan to hand but with Nina's help we did did this over the phone with the current meter serial numbers. Been a domestic customer for a while so did not look elsewhere for my business needs as very happy with Octopus.
26 octobre 2026
Réponse de Octopus Energy for Business
We are glad you enjoyed your experience when setting up your commercial energy account. We are happy to hear that our team member made the transition smooth by locating your supply details using just your meter numbers. We appreciate your continued loyalty as both a domestic and business customer!🐙
Réponse de Octopus Energy for Business
We are so glad our team provided you with such prompt, polite, and helpful service during your call. Thank you for sharing!🐙✨
Friendly and helpful
26 octobre 2026
Réponse de Octopus Energy for Business
Thank you for sharing this lovely feedback! We really appreciate it!🐙
Réponse de Octopus Energy for Business
Thank you! We appreciate your feedback. We are glad you enjoyed our helpful and clear communication!🐙✨
Helpful and clear explanation.
23 octobre 2026
Réponse de Octopus Energy for Business
We are glad you enjoyed your experience with our clear guidance. We appreciate your feedback!🐙
Réponse de Octopus Energy for Business
Thank you so much for the wonderful feedback! We are thrilled to hear you received such quick and helpful service to get everything sorted out! Go Tom!🐙
Very helpful agent
Very helpful agent who clearly explained everything I needed to know
23 octobre 2026
Réponse de Octopus Energy for Business
We're so glad to hear that our team was able to guide you through everything so clearly and provide such helpful support! Thank you for sharing your lovely feedback with us 🐙❤️
Réponse de Octopus Energy for Business
We are glad we could patiently explain our options and resolve your concerns. Thank you for this lovely feedback!🐙
Tom was very pleasant and patient with…
Tom was very pleasant and patient with me. My query was resolved without any hassle, which makes a refreshing change.
23 octobre 2026
Réponse de Octopus Energy for Business
It is wonderful to hear that your experience was so straightforward and stress-free. Patience and kindness are exactly what we aim to deliver, and we are thrilled that this made for such a refreshing change for you. Thank you for sharing your lovely feedback!🐙
Business Energy Account
Herry was very helpful with moving our business over to Octopus and answered all queries in a friendly, efficient manner.
23 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely thrilled to hear that the transition of your business energy was handled so smoothly and efficiently! Thank you for sharing this wonderful feedback 🐙
Attentive and knowledgeable
Brad was very attentive and knew your products very well, he guided me to what appears to be the best plan for my business and this straight forward attitude was very much appreciated.
23 octobre 2026
Réponse de Octopus Energy for Business
It is wonderful to hear that you received such clear, knowledgeable guidance! Thank you so much for sharing your great experience with us🐙
Friendly and efficient service
(I thought I heard the name Olivia but it might have been Lydia....)
The service provided was friendly and efficient in the end. Thank you.
It was frustrating initially when the website for business sign-up did not allow the name of our church to be uploaded. Several attempts, several emails and several different people involved before my final call for help answered by Olivia/Lydia.
23 octobre 2026
Réponse de Octopus Energy for Business
We are glad you enjoyed your experience with our team member in the end and appreciate your positive feedback.
We acknowledge the frustration caused by the initial technical difficulties when trying to register your organisation's name on our website. We are continuously working to improve our online systems so insightful feedback like this is super valuable to us!
We will make sure we let Lydia know that they turned your experience around!🐙❤️
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