My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you... Voir plus
Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.
Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Coordonnées de contact
114 Main Street, Suite 500, 77002, Houston, Etats-Unis
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Excellent
261 avis
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Very helpful
Very helpful, patient, knowledgable & friendly person. Explained everything to me so I could make a clear choice.
29 avril 2026
Avis spontané
Réponse de Octopus Energy US
We're happy to hear that our Energy Specialist was helpful, patient, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience, and we're glad you could make a clear choice!
Clarissa was a joy to talk with and she…
Clarissa was a joy to talk with and she was thoroughly professional.
18 mars 2026
Avis spontané
They are offering good services
26 février 2025
Avis spontané
Good morning everyone have a great day
14 janvier 2026
Avis spontané
Payment issue on website
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
6 janvier 2026
Avis spontané
Knowledgeable, friendly, streamlined process
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
9 décembre 2025
Avis spontané
Devonte was amazing
Devonte was amazing ! He was very knowledgeable & extremely helpful!
1 décembre 2025
Avis spontané
Moved from out of state to a new…
Moved from out of state to a new apartment complex. Sign up and then was rejected because a out-of state driver's license was provided and Octopus considered this cause for fraud. They would not allow alternative means of correction. DO NOT USE THIS PROVIDER
15 septembre 2025
Avis spontané
Réponse de Octopus Energy US
Hi there,
We’re really sorry for the frustration you experienced. An out-of-state ID shouldn’t prevent us from helping you get validated, and we do offer alternative ways to confirm identity — so it sounds like we fell short in how this was handled.
If you’re open to it, we’d appreciate the chance to review your case and make this right.
Please reach out to heretohelp@octopusenergy.com or call 833 962 6888 and we’ll be happy to take a second look with you.
Thanks for the feedback — we hope to earn back your trust.
Love and power,
Katie @ Octopus Energy
Revel was great in helping with all my…
Revel was great in helping with all my requests and renewing me as a customer for another a year. Great customer service as always with my experience in contacting Octopus Energy.
21 novembre 2025
Avis spontané
Lizzeth - MVP!
Lizzeth, wow what an amazing customer experience! So patient, succinct and helpful with all my questions. Thank you so much!
21 novembre 2025
Avis spontané
Deavonte help me work through facts…
Deavonte help me work through facts regarding staying or going, and we decided on staying with a different plan.
20 novembre 2025
Avis spontané
Kevin was one of the most professional…
Kevin was one of the most professional people I have ever had the pleasure of speaking with.He listened to what I had to say, gave me just what I needed to fit my families need. If all your employees are as courteous as him I would recommend him to anyone who would listen to me.Never have I had this kind of service over the phone and I am in my sixties
20 novembre 2025
Avis spontané
Deavonte Was very nice and helpful and…
Deavonte Was very nice and helpful and knowledgeable! I really appreciate it Deavonte
19 novembre 2025
Avis spontané
Renewal
Ms. Thuy made the process of renewing services easy! She was very knowledgeable, professional, informative, and courteous.
18 novembre 2025
Avis spontané
Easy Resolution to My Issue
Deavonte was able to resolve my issue easily and quickly, and they were very nice!
17 novembre 2025
Avis spontané
My question was answered promptly and…
My question was answered promptly and courteously. Good customer service!
17 novembre 2025
Avis spontané
Finally, great customer service
I have spent the last 10+ years renewing contracts with electric companies for both residential and commercial properties. Today was the first day I can say that I had a pleasant and effective day with a salesperson - Kevin with Octopus Energy. Customer service makes a HUGE difference!
17 novembre 2025
Avis spontané
Deavonte' was professional
Deavonte' was professional, patient and efficient. Thank you
17 novembre 2025
Avis spontané
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