Olivia London Avis 

Struggled to give them a 1 star to be honest. Poor quality, not like pictures at all and unable to get a refund. Stay away, buy elsewhere

This is a scam website, ordered bag, received, appalling quality. Currently trying to get a refund, delaying tactics daily. DO NOT BUY FROM THIS COMPANY - item took ages to arrive, it is NOT as described.

If I could do no stars or minus stars that would be a better reflection. Absolutely not made in the UK let alone London. Cheap, crap quality, comes from china. Was offered 20% refund, if I wanted to send it back it would’ve cost me £26! Absolutely shocking, I ordered the pink lace dress that is all over social media. Will never order anything from here again.

DO NOT BUY. Total
Scam. I bought Elena dress and sweater outfit. Was sent cheap badly made dress and a t short top? Not even a sweater. Cheap crap from china. Same advertising on several online shops. Not UK based falsely advertised. Shipped
From china. Refused to give me a full refund. Asked me for extra money??

Olivia Reed prom dresses - shocking!
Poor quality, impossible to return, don’t respond to emails. If they hadn’t declared they were closing their business I’d be reporting them to trading standards. Sounds excellent on the website, returns need to go to china, they offer 20% refund not to return, went up to 30%when I insisted a return and haven’t heard from them since - emailed them 4 times in the last week. Nothing. Absolute scam .

Dress and sweater turned out to look nothing like the beautiful advert. Material was synthetic a complete joke to the jumper they advertised!
No contact on how to return. Complete scam. DO NOT BUY! I wish I had looked at reviews before purchasing.

Olivia Reed a side line to this company are unlawfully describing goods in their adverts and the goods do not come anywhere near the description. The advert states Linen dresses and when they arrived they were so cheap polyester I was disgusted. Our laws state:-
The Consumer Rights Act 2015 (CRA), which replaced older legislation like the Trade Descriptions Act for consumer transactions, consolidates UK consumer law into one place. It requires goods to be of satisfactory quality, fit for purpose, and as DESCRIBED. It also applies to services, digital content, and introduces a 30-day right to reject faulty goods

The worst dress I’ve ever received. I would not wear it bed, it’s awful, cheap, tacky, see through .

AVOID AVOID!!!!!

I wish I could give them a zero. Awful awful awful.

The quality is worse than Shein, the returns process is extremely painful, and they ship from China- nothing to do with London.
Avoid at all costs.

I ordered, as it was advertised, two ‘linen dresses’! What a received was two extremely cheap nylon badly made garments. The advert distinctly describes the dresses as linen the label states polyester. Made in China, complete trash. Spent £90 on these two items so not cheap! I am asking for my money back and will report on the out come.

This website is a joke stay away at all costs total scam! Quality is horrendous and unable to return items. Customer service offers store credit instead of money back but items are shocking worse than temu at 10 times the price. Now I am £80 out of pocket. Avoid at all costs!

Ordered floral shirt, received cheap quality version of online photo. Tried to return it and they are not London but somewhere in China which cost £28.00 to return item. Stay far away from this website.

Poor firstly not in London, don’t want to give a refund when item looks nothing like photos , want me to keep item, donate it to charity and give me 10% off. Or keep and give to charity or gift someone and they will send me a new one out for the cost to me if £12.50. Please stay clear of this company. Joke

They are a scam.
I purchased after seeing a Facebook advert but was disappointed with the quality and requested a return and refund. Although the goods were sent to me from London, I was required to return the goods to China. I did so at my own expense and then never received a refund despite several weeks of chasing.
We exchanged many emails with the company promising a refund that did not materialise and when I threatened legal action they stopped responding to my emails.

They also responded from a Caleb & Chloe email address so I can only assume that is another scam business they own.

Total scammers! Avoid at all costs.

If I could give less than 1 star I would. Also known as Olyva London Paid £34.95 for a dress that arrived after a week and was nothing like the image portrayed. Return is to Asia so not worth the postage costs. The item also smelt terrible, literally like it’s come from a sweat shop, I’ve not even bothered trying it on, truly awful. Feel totally scammed. AVOID AT ALL COSTS

Bunch of thieves they sold me a yellow dress nothing like it and would not want to refund

I would strongly advise caution before purchasing from Olivia Rose London.
The company appears to present itself as UK-based, however returns are directed to Shenzhen, China — something that was not clearly disclosed at the time of purchase.
This makes returning items expensive and impractical, which raises concerns about transparency.
Customer service was also very poor. Despite sending several detailed emails, I only received repetitive, generic responses that did not address my concerns.
Overall, a frustrating experience and not what I would expect from a company presenting itself to UK consumers.

SCAM SITE - No shop in London, its a front for a Chinese warehouse. Send inferior goods, make it financially unreasonable to send items back. PLEASE GO ON THEIR WEBSITE AND REPORT IT AS A SCAM SITE

I think this company is trading as Olivia rose.com also as Bcshared they are based in china not the USA or the UK
They have the same products on Pintrest.
Please read the reviews before you buy.
Just to add to the list they have now popped up as Rose and Ivy London. Claiming to be in business for 25years same products.

I would give them - 3 stars if I could, shop change name from zara mae london to Olivia Rose London, bad quality, wrong size and they don't tell people they order from china and very high prices.Terrible customer service and they don't refund