After a really poor experience with a different motor trade broker setting up my first motor trade policy, I cannot tell you how different my experience with Dean was in setting up my motor trade insu... Voir plus
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Thomas was very quick at understanding my complex question he very quickly was able to sort out my problem directly speaking to the insurance company Whilst this took some time he would tell me wha... Voir plus
Can’t believe it. They cancelled my £15k insurance policy for no good reason, then still helped themselves to another payment via direct debit. Absolute piss take. If the policy’s cancelled, what exac... Voir plus
L'entreprise a répondu
I spoke wuth an agent earlier named samantha who was an absolute delight she was very helpful and answered all the queries i had in a lovely manner also i did not have to wait to long to get through o... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.
Our 48-Hour Price Guarantee!
Found it cheaper elsewhere? We'll give you a 100% refund!
Coordonnées de contact
Spitfire House, 142-154 Congleton Road, Talke, ST7 1LX, Stoke on Trent
- 0800 912 0128
- info@onesureinsurance.co.uk
- onesureinsurance.co.uk
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A répondu à 50 % de ses avis négatifs
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Great company to deal with
Great company to deal with, very proffessional, able to solve problems quickly.
10/10

Réponse de One Sure Insurance
They tell that they cover third party…
They tell that they cover third party motor trade insurance, after 20 mins of conversation, they cannot give a third-party insurance.
Waste of time.

Réponse de One Sure Insurance
Quality service by Thomas
Spoke to Thomas he was very helpful and provided quotes with clarity good explanation am extremely happy to have spoken to him

Réponse de One Sure Insurance
What a lovely lady.
What a lovely lady.
I explained my issues.
She resolved them immediately.
No mess, no fuss, no prolonged hold times.
Polite, friendly, and even tried to sell me home & contents insurance 🤣
Bless her lil cotton socks
5 stars from me

Réponse de One Sure Insurance
Professional & Friendly
I have a had long chat with the gentleman Tom Carter, very professional and friendly experience with the chap. Quite happy with dealing with them.

Réponse de One Sure Insurance
This company can not improve its sole…
This company can not improve its sole purpose is to fleece people. They do not tell you over the phone about the extortionate cost of cancelling your policy My cancellation fees came to just under £400 with all the add ons. . .Yes I should have read the small print but busy days are what they are you don't expect this . Always make sure you run your contract through Ai .

Réponse de One Sure Insurance
Jamie Young
Jamie Young, Thank you for making my experience pleasant and smooth.
Great communication skills, and easy going.
Very pleasant person.
Thank you

Réponse de One Sure Insurance
Just renewed my motor trade policy
Just renewed my motor trade policy, had a very helpful lady deal with one small matter which she resolved straight away. Very professional and a credit to the company

Réponse de One Sure Insurance
ABI categories
Jay brought out the best in customer service. An exceptional face of the company.
One shaw insurance
I've been with one shaw insurance from 2019 never missed a payment 3 weeks ago a had a accident so as my van wasn't drive able paid £60 to swop over and now after 3 weeks later they are saying as I have a ccj from 2021 they are cancelling my insurance policy and not repairing it and returning it damage

Réponse de One Sure Insurance
All good!!!
John was great going through all the…
John was great going through all the options
Agent who took my call was polite and…
Agent who took my call was polite and professional. Smooth process to get my commercial van insured.
Quotes one price via email then call to…
Quotes one price via email then call to say it’s £100’s more, very misleading! Avoid
Samantha was Very clear and…
Samantha was Very clear and professional on the phone made everything sail through would recommend to anyone
Kurtis Really helped me today exactly…
Kurtis Really helped me today exactly what I wanted to which was brilliant so thank you very much for helping me get my insurance changed over and back on track happy days
Avoid at all costs
Avoid at all costs!
Having spent only 1 year with these I will not be a returning customer! Staff run the phone lines & when issues arrive with staff then the staff also deal with the complaints & no management see this! This is extremely hidden & means problems get hidden!! Staff have massive attitudes and use their own rules to push you into more arguments.
I will never pay a single penny to these again & suggest you avoid!!
John Harvey did really help me to…
John Harvey did really help me to navigate me and provided a good deal. Very happy.
Called up today spoke too a gentleman…
Called up today spoke too a gentleman called Jamie young regarding a motor trade policy I would just like to say how professional he handle my situation and how he sufficiently adapted to my situation really kind polite and helpful thank you again Jamie x
I was charged £71 non declared…
I was charged £71 non declared commission for choosing to finance my car insurance. This is in addition to their normal commission from insurers then they charged me an extra "£39 charges" when I sent a copy of my no claims certificate. I would not use them again . They did not act with my interests in mind as my broker. They failed in their fiduciary duty by not declaring the finance commission.
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