One Sure Insurance Avis 

Courtney Baker at OneSure Insurance took the time to carefully source my motor trade policy, ensuring I had the right cover in place. She was professional, courteous, and patient throughout the process, making everything straightforward and stress-free. I really appreciate her effort and attention to detail, excellent service all round!

Terrible communication, incapable of answering email enquiries, when they ask for information via email you respond and then it takes several days for a response, inevitably you have to phone them, then takes 15 minutes plus to get through, call centre staff dismissive and don't care.
Also be aware they won't make it known that any extras on your policy you will not get refunds on if you cancel your policy and go elsewhere, Terrible outfit

Great appreciate your help even if it was just over the phone thanks Alex Shaw
556209

The company is a fraud I say they have robbed me with my insurance wont recomend them to anyone

So l set up the policy for my partner gave all the details etc etc we paid the deposit then Once deposit paid these robbing gits decided to try a slap another 2 thousand on it. Then my partner said to cancel the policy which l called to do ( I’m also on the policy) then they inform me lm not the account holder an l have not go authority to speak for my partner so he has to cancel the policy. What a load of shit- 💩 yet they was quite happy to chat to me to set it all up an run around. An to top it all off no policy details

Samantha was really nice and polite very easy to deal with also very helpful thank you.

After being involved in an accident, a non-fault accident, the misfortune really started. It turns out that my new policy wasn't an auto renew. It was actually a brand new policy with a different company. The insurance policy that I was sold was nowhere near the policy I had last year. Extras that I paid for last year were removed without permission. That's right excess increased , had to speak with a financial ombudsman and them agreeing to take the case on. They confirmed what they done is breaking the law. I would advise anybody thinking about using this company to really reconsider it. I was with them the year before and I was happy but second year treated like rubbish second class citizen. I've had to chase people with regards to my accident that I was involved with. Not once has the insurance company phone me directly. The company they've put me with don't even deal with stuff themselves. They outsource every aspect which slows everything down now being out of work for 9 weeks. No income. Only found out where my van was in the country last week. Please please please consider using somebody else. Business choice direct freaking admiral anybody. It is worth paying extra. They might be cheap but it is not worth the risk . Items stolen from my van while in there care .

Dealt with Jamie a really pleasant man
My wife had him up the wall for about an hour and 30 mins gave us a really good quote highly recommend thanks again Jamie 👌👌👌

Peter carter what a lovely guy dealt with my situation, very good customer service. he knows what he is doing need more people like him his service and he listened to what i said and was very caring this guy is lovely one of the best guys spoken to at onesure insurance

Thanks alot

Renewed my traders policy and liability with one sure, I had called round a few other companies before I was introduced to one sure, and let me tell you it was hard work. However when rob called me from one sure and I spoke to him I instantly knew he was the person I would take the policy out with.

He was very knowledgeable no beating around the bush, he was clear with his facts and information, went above and beyond to help me get the best quote, and he liked a laugh on the phone you could tell he enjoyed his job.

Thank you Rob for all your help in getting my insurance set up it was seamless.

Very helpful and straightforward, would recommend thank you Kerry.

Fantastic service from Lauren Jones!
Lauren truly listened and paid close attention to what I was saying. She remained calm and composed throughout the call, making the entire experience smooth and reassuring. She went above and beyond to ensure I was completely satisfied and that my enquiry was resolved thoroughly. A true team player—thank you, Lauren!

Great customer service would highly recommend him to any one took the time to explain everything to me clearly and answered every question 10 out 10

Dean was great explained the process walked through procedure with me and explained things that I wouldn't of have known about otherwise.

They were very helpful and very clear with what they were trying to say. They were very patient and professional. The English they spoke was also coherent and easy to understand.

Great customer service from Ryan, very polite and helpful, went over and above to assist. Keep up the good work.

I have just completed an ammendment to my van policy. I was guided through the process seamlessly on the 'phone by a lovely chap called Peter Carter. He was tremendously helpful throughout and resolved multiple issues for me. To top it all Peter has clear diction which enabled me to easily understand all his advice and explanations. Thanks Peter.

Had to stop the quotation ,as I was asked will I be keeping receipts for my business. Who in gods name would run a business without keeping receipts. Female wasreading from a script. Had to mark 1star would never use one sure because of this question

Samantha from this company is a credit to you . Very very good at her job very polite and funny down to earth went above and beyond what I asked for she deserves a pay rise

Dean was very helpful from start to finish. Being a traders policy it was quite stressful but dean made sure it was dealt with smoothly and effectively. Very happy with the service I’ve received