One Utility Bill Avis 4 196

Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and offered useful suggestions, helping me find the right package without the hassle of sorting everything out myself.

Chloe dealt with my call after a very disappointing service from OUB exceptionally well today. I am very grateful to her

I spoke to Liam G today 06/05/26 about my situation and my missed payment ,he was very helpful and very patient to listen to me .Thank you Liam.

I had an absolutely outstanding customer service experience, and I have to give a special shoutout to Morgen. From the moment I reached out, she was responsive, attentive, and genuinely focused on helping me.

she was very helpful

Best customer services and solved my solution in one go

Spoke with Erica today 06/05/26. Tried speaking on Webchat to two colleagues, didn’t go well, Erica solved the issue straight away on the phone- lovely girl!

Needed to move the date of my direct debit. Jasmine was a great help. Thanks.

Makes managing bills so easy as everything (gas, elec and water for us) is together in one payment. Already have a broadband contract separately but you can add that too. Staffordshire are super friendly and helpful with all the different options. I even got cash back on my deal!

Whole experience was easy and so polite and understanding.

I spoke with Andrew today , extremely helpful with my inquiry, many thanks

Great service! It makes managing bills really simple and stress-free. I especially like how easy it is to split payments and keep everything in one place. Highly recommend for anyone sharing a home!”

I rented a flat for a project I was working on in Scotland and was advised by the letting agent to use one utility because it could help me to simplify the setting up and management of my utilities because I would only be using the flat for 30 to 40% of the time.

I had a number of conversations with very helpful staff about how the service worked and it seemed to be a good solution, particularly because I was told that the setting up of the utilities, dealing with the companies and the billing would all be handled by One Utility.

I did express a concern both verbally and in writing that the estimated billing was high but was assured that when I cancelled the contract, any over billing would be rebated to me.

I was aware that the billing was overpaid and that I would be overpaying because the quote was provided on a basis of 2 people occupying a flat in the area 100% of the time. As I was travelling and occupied the flat 30% of the time, I was expecting a rebate of any over charging.

Now more than 8 months later, I have still had no rebate, no final calculation and nothing more than a series of very pleasantly worded emails effectively offering me no help whatsoever.

One Utility claim that they have had communications issues with EDF and last week when I ask for details of the actual costs that they have incurred and I request a full refund due to a breach of contract, I am told that there is also a problem with Sky.

How can a company that claims to be offering a service to deal with utility companies on behalf of clients claim that more than 8 months later that they are unable to identify the costs of the utilities because they are having problems communicating with suppliers.

They refuse to give me any clear information, have provided no indication of what the charges have been and offer no solutions to resolving this.

There seems to be no way of recovering funds, no way of receiving any kind of clear information and the service that was promised has been charged for but not delivered.

Hugely dissapointing not just because of the overpayments but because as a British national living in Europe for many years, I did not realise that this kind of snatch and grab operation was allowed in the United Kingdom and I can perfectly understand why residents of Scotland feel that they are being ripped off by utility providers.

Really happy with one utility been with them three times, this is my third time coming back to them. I spoke to a lady called Chloe today and told her about an issue that I had about trying to receive a card for my skybox she’s dealt with it amazingly she was really kind and professional and I really do think that it takes a lot of stress away having somebody there to sort that all out for you and make sure that you get the best out of your services. thank you Chloe. Hope you have a great day!

Erica was straight to the point and provided needed explanation

Great experience so far! Had a chat with Liam G. earlier today, who was extremely helpful.

I spoke with Liam G regarding my issues, He was very helpful and did his best to provide the best customer service I have received. He deserves a pay rise to be honest. Thanks a lot and keep doing what you’re doing. It does make change. Thanks again.

Amazing customer service support helped me understand and take time to walk me through a lot of things as a result to all my matters being sorted out

Spoke with Katie today, about a complicated billing query and she was of a great help. From the first moment, she was patient, and sorted out the issue efficiently.