What wonderful staff who could not do enough for us in our move to our new property. They were going to speak with the previous suppliers to get us moved over to them as soon as possible. Our new pr... Voir plus
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Lisez les avis des autres
Spoke with Stacie Needed help / clarification on my direct debit payments and my questions were answered clearly with some additional information outlined that was very useful. She also congratul... Voir plus
L'entreprise a répondu
Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and of... Voir plus
L'entreprise a répondu
I spoke with Louis who made the experience painless, was flexible around our unusual schedule, and set us up with a great deal. He talked through all the options patiently and let us get back to him o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Coordonnées de contact
Media Exchange 5, 0191 622 0102, Coquet Street, Royaume-Uni
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Excellent
4 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience so far
Great experience so far! Had a chat with Liam G. earlier today, who was extremely helpful.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Sarfaraz,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I spoke with Liam G regarding my…Unlimited package
I spoke with Liam G regarding my issues, He was very helpful and did his best to provide the best customer service I have received. He deserves a pay rise to be honest. Thanks a lot and keep doing what you’re doing. It does make change. Thanks again.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Monica,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing customer service support helped…
Amazing customer service support helped me understand and take time to walk me through a lot of things as a result to all my matters being sorted out
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Mariana-Kaya,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent help
Spoke with Katie today, about a complicated billing query and she was of a great help. From the first moment, she was patient, and sorted out the issue efficiently.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Taku,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Katie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Flawless experience
I had an issue and I spoke with a wonderful customer support staff called Owen. He helped me resolve my issue. It was indeed a wonderful experience.
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Godwin,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Owen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
A Great Compant to be With
Ive been with OneUtility for two years and I've had absolutely no problems with them. They manage all my utility bills, I pay less than I ever have and the customer service is outstanding. Every enquiry Ive made has been handled quickly and efficiently and with kindness. I 100% recommend this company 😊.
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Chelsea,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Thank you for the assistance
Thank you for the assistance. Wish granted in a seconds re - proof of address utility bill .
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Cecilia,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Daniel was very helpful and…
Daniel was very helpful and professional he made sure that I was fully conversant with what he had done and what I needed to do to do. His customer service was very good
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hey Alan,
Thank you for taking the time to leave such a fantastic review for Dan.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Aiden,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Helpful chat
I ended my package with the company after a year as I was moving house and I received an email mentioning the bills package was being renewed. I was sure this was an error and went to the online chat to ask for clarity and confirmation that the package had infact ended and was not being renewed. I talked to Liam G and he looked into this for me and it had been an error and I was right that the email had been sent in error. He sent me an email confirming this and was very helpful. Overall a great experience when I was getting worried about bills and to have someone to talk to that was helpful was a big relief. The confirmation was a relief too.
1 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Luci,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Got through to customer support quickly…
Got through to customer support quickly and Chloe was extremely helpful and very knowledgable!
1 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Andy,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Chloe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Chloe was very helpful
Chloe was very helpful, polite and understanding when I had questions that I thought sounded 'silly' she put me at ease and I felt reassured. Amazing customer service, thank you so much Chloe!
1 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Ashley,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Chloe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Jake's service attitude was excellent…
Jake's service attitude was excellent and his response time was very fast. I am very satisfied.
1 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Aaron,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jake was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Very helpful and reassuring about the…
Very helpful and reassuring about the issue I was facing.
1 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Malachi,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Very confusing - not sure it's any better value
I moved from a rental property to a mortgaged property on 24th April, and continued with One Utility Bill as believed it would be easier and potentially cheaper option for me.
Today I got an email through saying that "Your final balance amount has been adjusted by £-202.75 to a new total of £253.28." Now there is no explanation as to what this relates to, either the discount (how is this calculated?) or what the £253.28 is for. I clicked on the dashboard link - and got this message "Final balance
Unable to access your Final Balance at this time. You will be contacted by us if you are required to manage a Final Balance"!!!
The whole billing process is very unclear. I arranged a callback for 1.45pm today to try to get an explanation, and got an invite through - but no phone call!!! Eventually I used their chat tool and was given an explanation about termination fee from Virgin Media - it would have been good to have been told this when I advised One Utility Bill that I was moving.
I find their billing is very confusing - it certainly is not clear and transparent. And trying to actually speak to someone is very difficult. I'll work out how long each of my contracts are and then will cancel these in sufficient time to enable me to arrange my own gas/electricity, broadband and TV licence, next year.
If you are reviewing One Utility Bill prior to signing up, I'd certainly say do not sign up, but try to arrange things yourself as you'll save a hefty management fee (which seems pointless) and you'll be in control of what you get. If you are in the 14 day cooling off period, then please review your 'package' and look at the options available to you. I really suspect that One Utility Bill will screw me for gas/electricity come the next price review, but of course I am tied into their 'prefential deal'.
30 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Graeme,
I'm really sorry to hear that you're not happy with our service. Normally all final charges are included in your cancellation email so it is concerning to hear that this is not the case. It is also really rare to not get a callback when one is scheduled in so I apologise this happened.
We do provide cost breakdowns for every package, and this should also show on your online account.
Our customer service team are available Mon to Fri 8am to 6pm, and Saturdays 9am to 5pm both by phone and live chat, so please feel free to reach out if you have any additional questions.
Kind regards,
One Utility Bill
Hamzeh was so helpful
Hamzeh was so helpful! I spoke to him a few times over the course of the last couple days in the hopes of finding the perfect bills package for myself and my housemates. He was able to match my quote from another provider, and was friendly, enthusiastic and patient doing so. I would definitely recommend speaking to Hamzeh if you are looking for the same. Thank you for all your help :)
30 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Ema,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hamzeh was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great customer service
Spoke with Aimee about a payment issue I had. Aimee resolved the issue very quickly and professionally and I felt my concerns were addressed.
30 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi There,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Aimee was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Lucy,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I was speaking to (Liam G completely…
I was speaking to (Liam G) completely impressed with his professionalism and customer service. I have been a customer with the company for a year now and the team are very helpful and very friendly.
10/10 with the service they always provide.
30 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Tam,
Thank you for taking the time to leave such a fantastic review for Liam G.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Jake,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
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