Spoke with Stacie Needed help / clarification on my direct debit payments and my questions were answered clearly with some additional information outlined that was very useful. She also congratul... Voir plus
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Lisez les avis des autres
Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and of... Voir plus
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I spoke with Louis who made the experience painless, was flexible around our unusual schedule, and set us up with a great deal. He talked through all the options patiently and let us get back to him o... Voir plus
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Call was answered within 8 minutes. Not bad for peak time and uk landlines number. Advisor was very clear and helpful giving me the information I needed quickly and made it very simple and straightfo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Coordonnées de contact
Media Exchange 5, 0191 622 0102, Coquet Street, Royaume-Uni
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,8
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had an absolutely outstanding…
I had an absolutely outstanding customer service experience, and I have to give a special shoutout to Morgen. From the moment I reached out, she was responsive, attentive, and genuinely focused on helping me.
6 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Tareq,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Morgen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Jacob,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Best customer services and solved my…
Best customer services and solved my solution in one go
6 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Spoke with Erica today 06/05/26
Spoke with Erica today 06/05/26. Tried speaking on Webchat to two colleagues, didn’t go well, Erica solved the issue straight away on the phone- lovely girl!
6 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Shanjidah,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Needed to move the date of my direct…
Needed to move the date of my direct debit. Jasmine was a great help. Thanks.
6 mai 2026
Avis spontané
Réponse de One Utility Bill
Hey Peter,
Thank you for taking the time to leave such a fantastic review for Jamsin. It's great to hear they were able to help you with your query!
If you have any further questions, please don't hesitate to reach out again.
Thanks again
One Utility Bill
Makes managing bills so easy as…
Makes managing bills so easy as everything (gas, elec and water for us) is together in one payment. Already have a broadband contract separately but you can add that too. Staffordshire are super friendly and helpful with all the different options. I even got cash back on my deal!
2 février 2026
Avis spontané
Réponse de One Utility Bill
Hi Christine,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Whole experience was easy and so polite…
Whole experience was easy and so polite and understanding.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Kerry,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I spoke with Andrew today
I spoke with Andrew today , extremely helpful with my inquiry, many thanks
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hey Lesley,
Thank you for taking the time to leave such a fantastic review for Andrew. It's great to hear they were able to help you with your query!
If you have any further questions, please don't hesitate to reach out again.
Thanks again
One Utility Bill
Great service
Great service! It makes managing bills really simple and stress-free. I especially like how easy it is to split payments and keep everything in one place. Highly recommend for anyone sharing a home!”
16 janvier 2026
Avis spontané
Réponse de One Utility Bill
Hi Tamila,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
30% Usage, No rebate or even calculation 8 months later.
I rented a flat for a project I was working on in Scotland and was advised by the letting agent to use one utility because it could help me to simplify the setting up and management of my utilities because I would only be using the flat for 30 to 40% of the time.
I had a number of conversations with very helpful staff about how the service worked and it seemed to be a good solution, particularly because I was told that the setting up of the utilities, dealing with the companies and the billing would all be handled by One Utility.
I did express a concern both verbally and in writing that the estimated billing was high but was assured that when I cancelled the contract, any over billing would be rebated to me.
I was aware that the billing was overpaid and that I would be overpaying because the quote was provided on a basis of 2 people occupying a flat in the area 100% of the time. As I was travelling and occupied the flat 30% of the time, I was expecting a rebate of any over charging.
Now more than 8 months later, I have still had no rebate, no final calculation and nothing more than a series of very pleasantly worded emails effectively offering me no help whatsoever.
One Utility claim that they have had communications issues with EDF and last week when I ask for details of the actual costs that they have incurred and I request a full refund due to a breach of contract, I am told that there is also a problem with Sky.
How can a company that claims to be offering a service to deal with utility companies on behalf of clients claim that more than 8 months later that they are unable to identify the costs of the utilities because they are having problems communicating with suppliers.
They refuse to give me any clear information, have provided no indication of what the charges have been and offer no solutions to resolving this.
There seems to be no way of recovering funds, no way of receiving any kind of clear information and the service that was promised has been charged for but not delivered.
Hugely dissapointing not just because of the overpayments but because as a British national living in Europe for many years, I did not realise that this kind of snatch and grab operation was allowed in the United Kingdom and I can perfectly understand why residents of Scotland feel that they are being ripped off by utility providers.
30 août 2025
Avis spontané
Réponse de One Utility Bill
Hi Paul,
Thank you for taking the time to leave such detailed feedback - we do appreciate this. We do apologise that your experience has not been up to the standard we expect to deliver to our customers.
I can see your case is already being treated as a formal complaint and that our complaints team are in the process of investigating your case.
If you have any further questions, please do not hesitate to reach out via our complaints inbox.
Many thanks,
One Utility Bill
Really happy with one utility been with…
Really happy with one utility been with them three times, this is my third time coming back to them. I spoke to a lady called Chloe today and told her about an issue that I had about trying to receive a card for my skybox she’s dealt with it amazingly she was really kind and professional and I really do think that it takes a lot of stress away having somebody there to sort that all out for you and make sure that you get the best out of your services. thank you Chloe. Hope you have a great day!
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hey Heather,
Thank you for taking the time to leave such a fantastic review for Chloe. It's great to hear they were able to help you with your query!
If you have any further questions, please don't hesitate to reach out again.
Thanks again
One Utility Bill
Amazing and prompt service from Erica
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Lola,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Erica was straight to the point and…
Erica was straight to the point and provided needed explanation
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Yetunde,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great experience so far
Great experience so far! Had a chat with Liam G. earlier today, who was extremely helpful.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Sarfaraz,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I spoke with Liam G regarding my…Unlimited package
I spoke with Liam G regarding my issues, He was very helpful and did his best to provide the best customer service I have received. He deserves a pay rise to be honest. Thanks a lot and keep doing what you’re doing. It does make change. Thanks again.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Monica,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing customer service support helped…
Amazing customer service support helped me understand and take time to walk me through a lot of things as a result to all my matters being sorted out
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Mariana-Kaya,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent help
Spoke with Katie today, about a complicated billing query and she was of a great help. From the first moment, she was patient, and sorted out the issue efficiently.
5 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Taku,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Katie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Flawless experience
I had an issue and I spoke with a wonderful customer support staff called Owen. He helped me resolve my issue. It was indeed a wonderful experience.
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Godwin,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Owen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
A Great Compant to be With
Ive been with OneUtility for two years and I've had absolutely no problems with them. They manage all my utility bills, I pay less than I ever have and the customer service is outstanding. Every enquiry Ive made has been handled quickly and efficiently and with kindness. I 100% recommend this company 😊.
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Chelsea,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Thank you for the assistance
Thank you for the assistance. Wish granted in a seconds re - proof of address utility bill .
2 mai 2026
Avis spontané
Réponse de One Utility Bill
Hi Cecilia,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
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