What wonderful staff who could not do enough for us in our move to our new property. They were going to speak with the previous suppliers to get us moved over to them as soon as possible. Our new pr... Voir plus
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Lisez les avis des autres
Spoke with Stacie Needed help / clarification on my direct debit payments and my questions were answered clearly with some additional information outlined that was very useful. She also congratul... Voir plus
L'entreprise a répondu
Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and of... Voir plus
L'entreprise a répondu
I spoke with Louis who made the experience painless, was flexible around our unusual schedule, and set us up with a great deal. He talked through all the options patiently and let us get back to him o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Coordonnées de contact
Media Exchange 5, 0191 622 0102, Coquet Street, Royaume-Uni
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de One Utility Bill
Hi Ethan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Laura was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
One utility saved the day.
We were in the process of returning to UK from living in Europe, one utility arranged to have all the required services up and running for our return. One utility saved my wife and I a lot of time and effort, we can't thank them enough, would recommend them to our friends and family.
While we were in Spain Charlotte Lomas gave us a lot of help and understanding , her help is much appreciated, she is a very friendly helpful person.
3 mars 2026
Avis spontané
Réponse de One Utility Bill
Hey Stewart,
Thanks for the great review! We really do appreciate you taking the time to do this and it's great to hear you thought so highly of the service you received.
Can you remember who you spoke with as we would love to celebrate and recognise them for their service? If there is anything else we can help you with do not hesitate to let us know
Thanks,
One Utility Bill
Spoke with aimee today
Spoke with aimee today, i only gave 5 stars because it was the max... this woman deserves all the stars in the sky !! I had what looked like missed payments causing my bill to look like i owed a lot of money, aimee found,explained and sorted things within minutes... then went on to help me change my payment date and asked if there were other changes i would like to make that i didnt know where even an option !! Stand out customer service as always.... bravo oneutilitybill, you do find the best people for your customer services everytime.
25 avril 2026
Avis spontané
Réponse de One Utility Bill
Dear Zac,
Thank you so much for the "bravo!" We’re thrilled to hear Aimee provided such standout service and sorted your account so quickly.
She truly is a star, and we’ve made sure to pass your glowing feedback directly to her and her team. It’s customers like you who make our day!
Best regards,
One Utility Bill
Réponse de One Utility Bill
Hi Summer,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bil
Quick and efficient responses
25 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Colin,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one.
Don’t forget not only do we have a fantastic team but great tools to manage your package all from your customer dashboard!
Have a great day
One Utility Bill
Amazing staff members
Amazing staff members, if theres ever an issue the sort it out instantly all in all the best services ever
25 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Courtney,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Callam took a load of my mind helping…
Callam took a load of my mind helping me with my bills for when I move house
Due to unforeseen circumstance I have to leave my house of 15yrs and just lost my husband and due to my health had to terminate my contract in work of nearly 8yrs my head as been so mashed I'm bereaving all over again so I'm moving from Bolton to be near my son in Middlesbrough. Massive move and heartache but Callem put me at easy. Such a credit
22 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Carol,
Thank you for taking the time to leave such a fantastic review for Callam.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Hugely over-priced.
JustMoveIn subcontracted my utilities through One Utility Bill. It is emphasised that clients do not pay a fee. However, the package I was given was three times the price of my utilities in my old (bigger) house over the winter. I am renting for six months over the summer. It was easy and far cheaper to source utility companies via comparison sites myself. It was then exceptionally difficult to cancel, and they clearly do tgheir best to try to stop you doing that. People should be aware that they may well be paying far more than they need to do, and that there are quick, easy and cheaper ways to sort their utilities when moving, however tempting this might be. I think this may become a mis-selling scandal.
4 avril 2026
Avis spontané
Réponse de One Utility Bill
Dear LN,
Thank you for your honest feedback. We are taking your comments on board as a priority to improve our service.
We’re sorry that our package didn't offer the value you expected and that you found the cancellation process difficult. Our bundles are designed for convenience and budget stability, but we recognise that this may not always be the most suitable option.
Your experience with our cancellation team is being reviewed internally to ensure we make the process much simpler and more transparent moving forward.
We also take your concerns regarding "mis-selling" very seriously and are auditing our sign-up journey to ensure all customers have total clarity on their options.
If you’d like us to look into your account specifically, please contact us at complaints@oneutilitybill.co
Best regards,
One Utility Bill
Really impressed with the fantastic…
Really impressed with the fantastic customer service from Louis.
I wish i had known about the savings i could have made years ago. Having one easy bill each month is much easier to manage.
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Bethany,
We are so glad to hear that we can take the ease out of your utility management! It is what we strive to achieve.
If you have any questions, ever, you can access our full FAQ’s or raise a ticket straight from your customer dashboard!
If you have any feedback on how we can improve our service, you can pop us an email anytime!
Thanks,
One Utility Bill
Can’t speak too soon as only just…
Can’t speak too soon as only just signed up but Ellie was so helpful made it all so easy rang when she said she would sorted it all within 10 minutes kept it easy and simple
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Ella,
Thank you for taking the time to leave such a fantastic review for Ellie
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Great experience
Great experience with Hailey over the phone. Answered any questions we had!
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Daniele
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Hailey was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Was recommended One Utility Bill when I…
Was recommended One Utility Bill when I moved house and really glad I am using it.
All main bills paid in one go each month at a set price regardless of how much electricity, gas and water I use.
I will be adding broadband as well once my contract runs out as I’ve already been quoted much cheaper than I’m paying now directly to Virgin and will get the same broadband speeds & tv packages!
23 janvier 2026
Avis spontané
Réponse de One Utility Bill
Hi Jackie,
Wow what a wonderful review! Its great to hear the team were able to get you all set up and sorted and provide you with the best solution for managing your utilities going forward!
If you have any questions regarding your account then please do let us know and we will be more than happy to have our customer support team take a look into this for you to find the best solution possible.
Many thanks
One Utility Bill
Réponse de One Utility Bill
Hey Peter,
Thanks for the great review!
Its great to hear you thought so highly of the service you received.
Don’t forget you can use our refer a friend feature in your dashboard and earn cashback for any successful referrals you make! If there is anything else we can help you with do not hesitate to let us know
Thanks,
One Utility Bill
Explained everything in layman's turn…
Explained everything in layman's turn it's a brilliant service
22 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Jason,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Professional & friendly!
Spoke with Daniel today. He was extremely professional with a friendly voice who dealt with everything I needed today. Thank you.
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi William,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Dan was extremely helpful and pleasant
Dan was extremely helpful and pleasant. He helped me with my query rather swiftly, making the process nice and simple for me. Very friendly.
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Taryn,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great efficient quick service re…
Great efficient quick service re paperwork issue from Daniel , thanks Daniel
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Kim,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Brill service fantastic idea putting…
Brill service fantastic idea putting bills into 1 payement
24 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Ffap,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Amazing team.
Amazing team.
Lovely people, kind and very helpful.
Definitely had a good experience!
23 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Extremely friendly and helpful staff
Callum was fantastic at explaining everything to me as someone new in the UK he had endless patience and actively worked to give me the best deal possible.
23 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi William,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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