What wonderful staff who could not do enough for us in our move to our new property. They were going to speak with the previous suppliers to get us moved over to them as soon as possible. Our new pr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Spoke with Stacie Needed help / clarification on my direct debit payments and my questions were answered clearly with some additional information outlined that was very useful. She also congratul... Voir plus
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Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and of... Voir plus
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I am very glad I was able to chat online with One Utility customer service team. Liam G is extremely professional and helpful He was able to resolve my issue with great understanding today Excelle... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Coordonnées de contact
Media Exchange 5, 0191 622 0102, Coquet Street, Royaume-Uni
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Great service, and friendly customer support. Really helpful and great with giving me a solution to my problem.
23 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Nathaniel,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Réponse de One Utility Bill
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Réponse de One Utility Bill
Hi there,
We really appreciate your feedback and we're so sorry to hear that your experience with ourselves hasn't been up to the standard we expect to deliver!
We'd love the opportunity to make this right, so we would encourage you to submit a complaint in writing to complaints@oneutilitybill.co. A member of our complaints team will review this and then reach out to you directly to discuss a resolution with you.
Kindest regards,
One Utility Bill
Amazing customer service - Isabelle
Had a great chat with Isabelle today who very quickly handled and gave advice in dealing with my issue! Absolutely incredible customer service, very bubbly and great energy! Thank you again :)
21 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Charlie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
My query was handled very nicely
My query was handled very nicely — The way Will responsed was polite, professional, and clear, which made the whole experience smooth and reassuring.
I really appreciate the patience shown, the help provided to me and the way he communicated throughout was very professional. Thank you Will!
21 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Will,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear WIll was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Raafat,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Phenomenal Customer Service from Benjamin and Isabelle
Both Benjamin and Isabelle were a huge help for me whilst working through my utility bill account set up.
On April 15th, Benjamin Tate broke the ice with his personable yet professional skills & took the time to explain how OneUtility worked. He briefed me with the necessary information I required with such clarity and depth, and was happy to enquire as to whether I had any questions along the way, making sure I understood the t&c’s
On April 20th, Isabelle was extremely supportive in her suggestions for alternatives to certain tenancy issues she couldn’t control from her end and ensured our call didn’t leave me as down as I felt in the beginning and ended with a little laugh at the end. She remained professional and encouraged me to continuing pursuing the answers I needed for the progression I needed with my situation.
I thoroughly enjoyed speaking to them both.
Thank you One Utility Team
Thank you Isabelle & Benjamin
- Helen
20 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi there,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear both Benjamin & Isabelle were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great customer service
Stacey was very helpful. Generally a great company to work with.
20 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Ella,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacey was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Daniel,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Réponse de One Utility Bill
Hi John,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
One utilty are a pleasure to be with
One utilty are a pleasure to be with. They found us a brilliant package as soon as we moved into our house and made everything so easy. There was a few slight issues on behalf of the gas company (not one utilty) but rhwy made sure they sorted everything in the best way possible. I always try and speak to Dan M because he makes such an effort to reassure you that things will get sorted and they do.
20 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Ryan
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing support
Amazing support, answered my questions I had. Great customer service.
“Liam G”
20 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Emma
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Disgusting rip off company
Literally the biggest rip off ever it’s actually disgusting. I thought it was bad enough when I moved up to Newcastle from Milton Keynes expecting to pay less being up north but instead getting charged £232 for electric and internet which is about 3 times what I was paying down south and I have now just had an email to say that when the year ends in May they will be putting my price up from £232 to £385.22. Honestly how do the owners sleep at night I am a single man who can barely get by as it is I’m genuinely so shocked an appalled by this company and of course I will not be renewing or ever using you again.
19 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Jordan
Thank you for sharing your feedback, and we are truly sorry to hear about the frustration and financial strain you are experiencing following your move from Milton Keynes to Newcastle.
Regarding the high costs you have mentioned, it is important to clarify that when we do not receive regular meter readings from a customer, energy suppliers are forced to bill based on estimated usage. These estimates are often considerably higher than actual consumption to ensure the supplier covers potential usage, which can lead to the significant discrepancy you are seeing in your current monthly charges.
This reliance on estimates also directly impacts the renewal quote you received for May. Because the supplier's forecasts for the upcoming year are built on the historical data currently available, a year of estimated high usage will result in a significantly inflated projected monthly cost for the following year.
If you are able to provide us with actual meter readings now, we can work with the suppliers to correct your account balance and ensure your payments accurately reflect your true consumption.
We would welcome the chance to investigate this for you so if this is something you would like us to help you with, please do get in touch.
Best Regards
One Utility Bill
Was on call with Liam G the other day…
Was on call with Liam G the other day and he was helping me with some enquiries that I needed more information on everything went great and I managed to sort out what needed so thank you for that.
16 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Viktoria,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Will W was amazing
Will W was amazing! I was very stressed and he calmed me down. He listened to my problem, didn't rush me but was professional. He is a credit to One Utility. Thank you Will W. 😊
18 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Kate,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Will was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
We talk they listen and do an exelent…
We talk they listen and do an exelent job of paying your utilty bills,this is a good thing when you live on your own as you have a lot of things to consider with what little money you have as a OAP and let them do the sums and you pay once a month so that adds up to at least for bills you dont need to worry about,
18 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi J,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I spoke to Stacie on the web chat and…
I spoke to Stacie on the web chat and she was very friendly and sorted my matter instantly. Very useful
18 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Jake,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Called One Utility to ask if I could…
Called One Utility to ask if I could change dates of the payments. Liam G took the call, and nothing was too much trouble. Sorted out in a few minutes. Thanks Liam, great work.
Lee
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Lee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
That was probably the least stressful…
That was probably the least stressful phone call I’ve had regarding sorting out utility bills. I honestly can’t stand talking to different networks trying to get the best deal to keep my bills low. I find it frustrating and time consuming. This place does it all and are very professional too.
I had a chap called Shantho deal with my package deal and he was brilliant. He was very patient, polite, helpful and efficient. He honestly was a nice man and made it fool proof for me at my request. There are several different package options. It is all very person centred and tailored to suit the individual households needs. I am very excited about my unlimited energy package. This is now peace of mind for me that I can be warm all year around if I choose! Thank shantho you are a diamond!!!!
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Venus,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Shantho was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
My Experience
Beth was awesome in providing solutions to my queries. It was just the timely resolve I needed I got. Thank you
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Oladejo,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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