What wonderful staff who could not do enough for us in our move to our new property. They were going to speak with the previous suppliers to get us moved over to them as soon as possible. Our new pr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Spoke with Stacie Needed help / clarification on my direct debit payments and my questions were answered clearly with some additional information outlined that was very useful. She also congratul... Voir plus
L'entreprise a répondu
Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and of... Voir plus
L'entreprise a répondu
I am very glad I was able to chat online with One Utility customer service team. Liam G is extremely professional and helpful He was able to resolve my issue with great understanding today Excelle... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Coordonnées de contact
Media Exchange 5, 0191 622 0102, Coquet Street, Royaume-Uni
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My Experience
Beth was awesome in providing solutions to my queries. It was just the timely resolve I needed I got. Thank you
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Oladejo,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Callum Johnson Was very helpful…
Callum Johnson Was very helpful explaining everything very well. Thank you
Dave
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi there,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Josh was very helpful
Josh was very helpful, explained everything really clear, had no problems answering any questions and got us a really good deal.
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Adam,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Josh was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Very good package
They provided a very good package and they took care of the invoices that one of the suppliers created after my contract started with them.
17 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Cip,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
David from live chat was great
16 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Liam,
Thank you for taking the time to leave such a fantastic review for David
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I spoke with Isabelle this morning and…
I spoke with Isabelle this morning and she was amazing, this was this first time dealing with something like this since moving out of my parents home and Isabelle has no problem answering all of my questions, she was so lovely!!
16 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Emily,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hey Mitchell,
Thanks for the great review! We really do appreciate you taking the time to do this and it's great to hear you thought so highly of the service you received.
Can you remember who you spoke with as we would love to celebrate and recognise them for their service? If there is anything else we can help you with do not hesitate to let us know
Thanks,
Not Fit For Purpose
Without validating the accuracy of information received from a Letting Agent, they notified a Council and utility companies that I was a Tenant at a fraudulent address making me liable to pay all bills. No Tenancy Agreement existed, nor had I ever lived at the fraudulent address! This is the second incident of malpractice by this company. On a previous incident One Utility instructed Anglian Water to close my account when I was still living in my home of five years. There were no arrears with Anglian Water, and due to ill health, I am on their Priority Services Register. It should also be noted that I am NOT a customer of One Utility. These incompetent fools blindly act on inaccurate instructions from Letting Agents. My advice to the many other victims of One Utility is to retain all communication with them in writing, complain to the Information Commissioner's Office if they have breached your personal data and definitely raise a complaint with the Dispute Resolution Ombudsman. Also, there are several legal firms who will pursue compensation on your behalf on a Conditional Fee Arrangement (no-win-no-fee basis).
Wishing you all the best and do not let rogue companies such as One Utility escape justice.
28 novembre 2025
Avis spontané
Réponse de One Utility Bill
Hello, thank you for sharing your experience.
We take allegations of data inaccuracy and we sincerely apologise for the impact this has had on you.
We want to make this right immediately, but we are currently unable to locate any contact information matching your review details. We have reached out to you via a request here on Trust Pilot to request additional information so we can fully investigate this error.
Please provide those details at your earliest convenience so we can resolve this for you.
We look forward to hearing from you,
Best Regards,
One Utility Bill
Thanks but no thanks
Thanks but no thanks, dont try to withdraw 200+ pounds from my account without having provided any services.
15 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Akin,
Thank you for bringing this to our attention. We take concerns regarding billing very seriously.
I can confirm that we have received your email request for a cooling-off cancellation. I have personally raised this on your account. Per our standard procedure, your request has been escalated to our Retentions Team. A specialist will be in touch with you in due course to discuss the final steps and address any outstanding concerns.
We appreciate your patience while we ensure this is handled correctly.
Kind Regards,
One Utility Bill
Can’t fault Thomas at all
Thomas jones called today to set up my utilities ahead of my move in date. He gave clear, direct and useful information and had me up and running in no time. What a guy. 100% deserves a bonus for his customer service
15 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Byron,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Thomas was able to assist with setting you up! If there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Liam g was very helpful
Liam g was very helpful. Friendly personality. Thanks.
15 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Ian,
Thank you for taking the time to leave such a fantastic review for Liam G
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hey Sarah,
Thanks for the great review! We really do appreciate you taking the time to do this and it's great to hear you thought so highly of the service you received.
If there is anything else we can help you with do not hesitate to let us know
Thanks,
Absolutely amazing service
Absolutely amazing service! These ladies and gents are fantastic! So friendly and helpful!!
15 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Connor,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Helpful staff and thoughtful
Louis contacted me for the set up. The terms were so flexible and he didn’t mind to set the first payment after my payday which was so thoughtful. Also whenever i have a query, be assured they will respond and help.
19 décembre 2025
Avis spontané
Réponse de One Utility Bill
Hey Mariam,
Thank you for taking the time to leave such a fantastic review for Louis.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I was on a call with Dan M about a…
I was on a call with Dan M about a conplaint/query I had about my bill and future bills going forward. He was really helpful and polite and quickly solves my query. Staff are all very helpful and the app is really clear and informative.
14 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi There,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Dan M was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Ethan offered gold star service.
Ethan offered gold star service.
He did what he said he would do and followed up to make sure all matters were resolved.
14 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Emir,
Thank you for taking the time to leave such a fantastic review for Ethan.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Hayley was incredible helpful and…
Hayley was incredible helpful and empathetic today when I was asking for advice and some help. Honestly couldn’t recommend enough.
14 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Amber-Rae,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Birjesh,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Réponse de One Utility Bill
Hi There,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Stress free phone call
Very simple set up, Chris explained everything to me clearly so I understood and the package is a great deal! He wished me good luck with my move too which was nice :-)
14 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey There,
Thank you for taking the time to leave such a fantastic review for Chris.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
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