What wonderful staff who could not do enough for us in our move to our new property. They were going to speak with the previous suppliers to get us moved over to them as soon as possible. Our new pr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Spoke with Stacie Needed help / clarification on my direct debit payments and my questions were answered clearly with some additional information outlined that was very useful. She also congratul... Voir plus
L'entreprise a répondu
I am very glad I was able to chat online with One Utility customer service team. Liam G is extremely professional and helpful He was able to resolve my issue with great understanding today Excelle... Voir plus
L'entreprise a répondu
Joseph was extremely helpful throughout the process. He listened carefully to my needs and took the time to clearly explain anything I didn’t understand. He was always patient with my questions and of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Coordonnées de contact
Media Exchange 5, 0191 622 0102, Coquet Street, Royaume-Uni
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,8
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Stress free phone call
Very simple set up, Chris explained everything to me clearly so I understood and the package is a great deal! He wished me good luck with my move too which was nice :-)
14 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey There,
Thank you for taking the time to leave such a fantastic review for Chris.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Service Like This Is Rare
Daniel, money can’t buy great customer service, and yours truly stands out, thank you for the excellent support. Daniel made my life so much easier by assisting me with my inquiries. Overall, Oneutillity is an amazing energy provider. I been with them for year something now. I have been in my lowest and they’re so helpful and understanding. Has long you call Inform them of your circumstances I guarantee you this you will be helped. I highly recommend them. I have never come across any bad experiences from them I hope I’m not. Thank you Daniel for helping me, reassuring me and your amazing service doesn’t go unnoticed. Keep it up Daniel
14 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Zandile,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I had a great conversation about…
I had a great conversation about packages available and decided on the ones i chose, i found the experiance quick,easy and was very satisfied with the whole experiance thanks to your advisor.
13 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Diane,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent service from a very friendly…
Excellent service from a very friendly and helpful lady on the phone
13 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Peter,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Andrew was very helpful
Andrew was very helpful, professional, and patient throughout the process. He listened carefully to my concerns, explained everything clearly, and took the necessary steps to support me in resolving the issue. His communication was excellent, and he made a stressful situation much easier to deal with. I really appreciate his assistance and the time he took to help me.
13 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Tonderai,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
she was very helpful and direct
she was very helpful and direct. swift service rendered.
13 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Tracy,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Personable team
Phone manner and general attitude of all staff has been great.
I imagine they deal with a lot of flustered or frustrated people so nice to see them able to maintain friendly interaction, patience for silly questions and support throughout.
13 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Jo,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Highly Satisfied with the Service Provided
I had a very positive experience communicating with Hayley regarding my bill. She was extremely helpful, professional, and responded promptly to my concerns. Hayley took the time to clearly explain the details of the bill and ensured that the issue was resolved brilliantly and efficiently.
I really appreciate her patience, excellent communication skills, and willingness to assist. Her support made the whole process smooth and stress-free. Thank you for providing such great customer service.
11 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Basirat,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I find my experience with them bad
I find my experience with them bad .
The call back experience was amazing, until I sent a counter mail , I can’t continue the service due to the amount involved. Remember it was a just a day conversation. I am yet to know , if they cancelled the contract or not on several mails sent to them.
Am not happy their service
8 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Isaac,
I am sorry to hear that you're not happy with our service. I can see we called you back as requested on Thursday, but you asked us to call you another time. The team will be looking to call you at the start of this week.
I hope this clears things up, but please reach out if you have any other questions.
Kind regards,
One Utility Bill
Dan was very helpful and explained…
Dan was very helpful and explained everything well.
Very happy so far with the service ;-)
10 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Mark
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing staff member
Gabby M was so helpful and fast with helping me in sorting out a change of billing - lovely experience that left me stress free 🌟
10 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Sam,
Thank you for taking the time to leave such a fantastic review for Gabby M.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Réponse de One Utility Bill
Hi Chidubem,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Though on a call queue for a few…
Though on a call queue for a few minutes, I spoke to a lovely Hayley who was willing to help me and did exceed expectations by calmly explaining cancellation policies and offering future help.
10 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Vee,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
A smoothly well run service- saves time
A well run and time saving service. From the lady who took my call to Tom McCauley who dealt with the setting up process - professional, polite and helpful.
I would definitely use the service again.
10 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Sara,
Thank you for taking the time to leave such a fantastic review for Tom and the team.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Hayley
Hayley was a absolute life saver for me today explain my situation and straight away she has the solution for me and a solution that works for me absolutely lovely woman
10 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Tiff,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great service!
9 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Bennett,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Joe was the kindest guy!!
Joe was the kindest guy!!!
Our package was no rush to him, he waited until we were completely ready, left me messages on updates!
He was patient beyond belief and very very understanding.
I don't think I've ever spoke to anyone in sales and been so comfortable!
Joe explained everything thoroughly, nd not just once either, you could tell he was passionate about this work for his clients.
I am over the moon that Joe rang me and we can save money being such a big family.
Its work asking questions because Joe certainly had the answers.
A very easy to talk to, down to earth Geordie.
Thanks Joe & Team!!!
9 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Zoe,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Joe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Kirsty helped me with all the things…
Kirsty helped me with all the things needed for first moving in, she was really kind and down to earth and explained everything easily for me as someone who doesn’t truly understand everything for first moving out.
Everything was sorted within the phone call and all links needed for each thing I decided to use.
9 avril 2026
Avis spontané
Réponse de One Utility Bill
Hey Payton,
Thank you for taking the time to leave such a fantastic review for Kirsty.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Erica was very very helpful
9 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Sakib,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Quick answers to my questions and very…
Quick answers to my questions and very friendly
9 avril 2026
Avis spontané
Réponse de One Utility Bill
Hi Ray,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
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