Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Voir plus
L'entreprise a répondu
Very disappointed. I accessed the Registry online but was unsure which product I needed. I used the help button to request a phone call. This was arranged and I explained that I was researching... Voir plus
At a time when may 'online services' are woefully inadequate, OKR are a breath of fresh sour. Very fast and efficient response, with follow-up hard-copy equally impressive. Refreshing !
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Coordonnées de contact
Royaume-Uni
- onlinelandregistry.org.uk
3,6
Moyen
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The deeds
The deeds, after placing the order, were sent quickly. The plus.
The call I booked for 12:45 to discuss whether they had been registered did not happen- The negative.
2 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning David,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. It is not the gov.uk service which I thought I was using. I have been sent incorrect plans for 2 separate applications, given legally erroneous information and denied a refund for a service that has not been completed as I have un-useable documents on the grounds that I opted for the fast track service which cancels the 14 day cooling off period. Given this was offered not asked for, I had no reason to delay the process and in the gabbled reading of my rights missed this fact, I feel well and truly scammed.
Since posting this review (?helped by it and 2 further formal complaints) I have been offered a full refund, which I await. It is relevant that just prior to the offer of a refund the response to my initial review was a request for my order number, name and contact details as they were "unable to find the details of my case" .... as if!! I went through the charade of supplying this information as failure to do so may have resulted in removal of my review.
I have upgraded to 2 stars in anticipation of receiving the refund. I would still never use this company again.
2 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Alison,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning Steve,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful
Very helpful, polite and trustworthy, which is why I gave 5 stars Thankyou
28 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Neil,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very quick turnaround
28 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Super efficient service.
Super efficient. Documents delivered very quickly.
Brilliant.
26 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Jez,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Not clear what you are buying
It's not clear what you are buying with leasehold property. I paid for 2 documents neither of which showed me as being the leaseholder. I had to speak to someone and pay a third time to get the documents I needed and was then told they could take up to 7 days to come through on e mail. This has cost me over £70.00.
The new document that came through did not show me as the owner either. This despite explaining what I needed to the person on the phone. This means I have waster £70.00 and not got what I thought I was paying for. This is not good enough. How about giving me a refund as the service for which I paid was not provided.
21 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Elizabeth,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Received the information I requested…
Received the information I requested but the attitude of the salesperson leaved a lot to be desired.
25 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Joanne,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning Sarah,
Thank you for your wonderful 4 -star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
One of the best government websites
One of the best government websites, easy to use, quick efficient service.
21 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Pam,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I contacted The Land Registry about an…
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up for purchase. Anisha was beyond helpful and efficient and I can not fault her service. An excellent experience
20 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Nikki,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very efficient and prompt service easy…
Very efficient and prompt service easy to follow instructions and the pdf is produced quickly
20 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning S Mughal,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Simple to identify the document package…
Simple to identify the document package I wanted and a very easy order process. I got prompt feedback and also a helpful note about a slight delay as the package is large.
18 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Simon,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
it was a lot easier than filling in…
it was a lot easier than filling in paper as I am totally blind but my computer reads to me so it was easier to understand i jst hope it is correct
17 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Brian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Truly a rip off
Truly a rip off. The map location system didn't work so despite providing pinpoint OS grid refs and lat long details we were provided with the wrong documents. Don't use online Land Registry, you can get the same docs for 25% of the price here from the real Land Registry (via Gov.uk)
16 août 2026
Avis spontané
Réponse de Online Land Registry
Good Morning M G,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
I can also confirm that we have submitted the correct documents based on the information you provided.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Kind Regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning Josie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Currently dealing with a 100 year old+…
Currently dealing with a 100 year old+ cottage which has been in the family for 3 generations, recently realised the property is not registered and no deeds. Messaged land registry and received a prompt response with a telephone booking next day. Spoke with Anisha who was so helpful and informative, talked me through what needs to be done, very happy to know that I can now leave this work with land registry to enable the property to be put on the market.
12 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very easy website to use and very quick…
Very easy website to use and very quick response. Downside is that the actual address is not on the pdf plan is sent which is a problem if you’re trying to prove something about a title.
12 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Elaine,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Fast and simple
It was so easy to navigate the site the form requiring details of the property was also simple. And payment was made easy and secure, documents requested were received by me within the hour. Fast, simple and very professional.
10 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Chris,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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