OnLand is an utter example of how companies are making money while mocking clients at the same time. When you go to their website to order documents, they make it so complicated that basically you hav... Voir plus
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Lisez les avis des autres
Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Voir plus
L'entreprise a répondu
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Voir plus
L'entreprise a répondu
At a time when may 'online services' are woefully inadequate, OKR are a breath of fresh sour. Very fast and efficient response, with follow-up hard-copy equally impressive. Refreshing !
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Coordonnées de contact
Royaume-Uni
- onlinelandregistry.org.uk
3,6
Moyen
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The Staff so help full friendly and…
The Staff so help full friendly and quick to resolve my request well done thankyou
3 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
At a time when may 'online services'…
At a time when may 'online services' are woefully inadequate, OKR are a breath of fresh sour. Very fast and efficient response, with follow-up hard-copy equally impressive.
Refreshing !
3 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Super impressed!
I received a prompt reply to my online question. This was followed by a call from a very polite and understanding colleague who outlined the end-to-end process. Super impressed! Thank you
7 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Linda,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Wouldn’t go near them again with a barge pole
Didn’t fulfill the service, sent wrong deeds. Agreed a refund then deducted £46 from payment which is not in their terms and conditions, I got £14 back. If you are in Scotland do not use this service. Go to Scotlis and you can buy title deeds for £3 + VAT….. Further to online registers reply to my review I did not receive an order number at any time, therefore, I cannot provide what Trustpilot is requesting so have emailed. They sent me an email to inform me that the property I requested couldn’t be found, hours after they sent me the wrong documents.
25 août 2026
Avis spontané
Réponse de Online Land Registry
Good afternnoon Janis,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Very quick and effective service
7 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Richard,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Simplicity of completing the forms
7 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Michelle,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I urge everyone to avoid this company
I urge everyone to avoid this company.
Here we go again. To Sophia who is, apparently an communications officer, thought he way my emails are ignored, maybe the title should be ... considered.
I'm laughing because you guy are hilarious.
After my very clear, time-lined complaint on Trustpilot. this was the reply you gave.
Good morning Paula, (You don't get to call me that!)
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries...
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
It shows that, yet again, my complaint was not read and not actioned. The response was simply to make you look good on Trustpilot. READ THE WHOLE THING and you'll realise that the refund was insufficient and insulting!
I know you will not respond to any contact unless I put it on Trustpilot. So I'll do it again... and again... until I get a full refund
CHANDLER / CLARK 1407103
2 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good afternoon Paula,
Thank you for your review.
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see that a refund was issued.
Unfortunately, we were unable to issue a full refund. This is because you are not entitled to a full refund where we have either received, begun processing, or processed and completed an online service for you, for which we charge a fee.
As the service had already been received and/or processing had commenced, the applicable service fee was deducted from the refund amount.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further, review the details of your order, and address any other concerns you may have.
Best regards,
Sophia
Communications Officer
Order incomplete and provided documents not what was ordered
Ordered documents for specific title number property. Received call stating additional documents found. So paid for additional documents.
Received documents for other properties nearby - including details of mortgages, owners etc for which I did not order.
Submitted 2 complaints - received no responses. One requesting refund for poor service which did not meet the requested order.
Was it worth it - NO
12 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Bob,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
The £36 payment for deeds only returned…
The £36 payment for deeds only returned land registary title which i got from gov website for £7. so not good value
3 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Stephen,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Well I called up on the phone and spoke…
Well I called up on the phone and spoke to Maddie who was extremely helpful talking me through the whole process I was finding confusing online
2 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Paul,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
The deeds
The deeds, after placing the order, were sent quickly. The plus.
The call I booked for 12:45 to discuss whether they had been registered did not happen- The negative.
2 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning David,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. It is not the gov.uk service which I thought I was using. I have been sent incorrect plans for 2 separate applications, given legally erroneous information and denied a refund for a service that has not been completed as I have un-useable documents on the grounds that I opted for the fast track service which cancels the 14 day cooling off period. Given this was offered not asked for, I had no reason to delay the process and in the gabbled reading of my rights missed this fact, I feel well and truly scammed.
Since posting this review (?helped by it and 2 further formal complaints) I have been offered a full refund, which I await. It is relevant that just prior to the offer of a refund the response to my initial review was a request for my order number, name and contact details as they were "unable to find the details of my case" .... as if!! I went through the charade of supplying this information as failure to do so may have resulted in removal of my review.
I have upgraded to 2 stars in anticipation of receiving the refund. I would still never use this company again.
2 septembre 2026
Avis spontané
Réponse de Online Land Registry
Good morning Alison,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning Steve,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful
Very helpful, polite and trustworthy, which is why I gave 5 stars Thankyou
28 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Neil,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very quick turnaround
28 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Super efficient service.
Super efficient. Documents delivered very quickly.
Brilliant.
26 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Jez,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Not clear what you are buying
It's not clear what you are buying with leasehold property. I paid for 2 documents neither of which showed me as being the leaseholder. I had to speak to someone and pay a third time to get the documents I needed and was then told they could take up to 7 days to come through on e mail. This has cost me over £70.00.
The new document that came through did not show me as the owner either. This despite explaining what I needed to the person on the phone. This means I have waster £70.00 and not got what I thought I was paying for. This is not good enough. How about giving me a refund as the service for which I paid was not provided.
21 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Elizabeth,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Received the information I requested…
Received the information I requested but the attitude of the salesperson leaved a lot to be desired.
25 août 2026
Avis spontané
Réponse de Online Land Registry
Good morning Joanne,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning Sarah,
Thank you for your wonderful 4 -star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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